Clay Cooley CDJR Arlington

Check engine light service I just picked up my vehicle because the check engine light was on.I got it serviced and it was supposedly fixed.It is one day later and my engine serv I just picked up my vehicle because the check engine light was on.I got it serviced and it was supposedly fixed.It is one day later and my engine service light is on again?I just wonder why it wasn’t handled when it was there.They had my vehicle for 5 days.Now I might have to potentially leave it again,it’s stressful with out my vehicle .....I just had my vehicle there about 2 months ago and they only found 7 maintenance problems(they serviced me for 4/7)and when I took it this time after maintenancing the check engine light.There was 11 things needing maintenance,don’t make sense to me?? More

My service advisor was quick and knowledgable My review starts when I made an appointment online. Someone named Michael was my online supporter and was asking me questions and responding to my ans My review starts when I made an appointment online. Someone named Michael was my online supporter and was asking me questions and responding to my answers in a timely manner. When I arrived at the service area, Mr. Audrey Wilson came to attend to my concerns, told me what the technicians would do, and asked if there were other concerns. Mr. Wilson have been my service advisor for a while now, I enjoy listening to his expertise and feel confident that he will do his best to have my vehicle serviced correctly. Thanks More

Uncomfortable and felt pressured My interaction with the first service advisor Audrey, was great. He is customer service oriented. Unfortunate for me, he was going to be off the next My interaction with the first service advisor Audrey, was great. He is customer service oriented. Unfortunate for me, he was going to be off the next day and could not help me, so he passed me to the second service advisor. From the start, my interaction with the 2nd service advisor was not pleasant. Issue was that I had a diagnostic completed by another Dodge dealer in another city. So I knew what needed to be repaired. The 2nd service advisor kept repeating herself telling me that they did not accept other dealers diagnostic reports and pushed me getting a 2nd diagnostic. I declined it and they completed what I had requested which resolved the issue. I understood the possible need for an additional diagnostic in the event the repair did not resolve this matter. One explanation is all that is needed. In addition, I was informed that I would be informed of the cost of the repair before any work would be done, that did not occur. I was told the cost of repair after the work was completed. I was also over charged $45.00. The cashier transposed the numbers. I had to return later once I discovered the error and had it credited back into my account. I cannot in good faith give a passing grade for the customer service I received after my initial discussion with the first service advisor. More

Uncomfortable and felt pressured 1st service advisor Audrey, great customer service. 2nd service advisor, not pleasant to deal with. Issue was that I had a diagnostic completed at a 1st service advisor Audrey, great customer service. 2nd service advisor, not pleasant to deal with. Issue was that I had a diagnostic completed at a different Dodge dealer, so I knew what was needed. I felt that a second diagnostic kept being pushed on me to complete. I understood the risks and need if the repair I requested did not resolve this matter. No need to keep repeating oneself. I understood. The repair I requested resolved this matter. In addition, I was informed that I would be given the cost of repair before any work was done. Thad did not occur. I was informed of the cost of repair after the work was completed. I was also overcharged $45.00. The cashier transposed the numbers. I had to return to clear this matter once I caught the error. I cannot in good faith give a passing grade for the service I received. This was my first visit to this location. More

By far the best experience buying a vehicle. Staff is knowledgeable of their vehicles and are very efficient at all task. Excellent communication skills, keeping you up dated with process. The e Staff is knowledgeable of their vehicles and are very efficient at all task. Excellent communication skills, keeping you up dated with process. The entire staff seem to have a positive attitude. This has been the easiest and best vehicle purchase. I highly recommend Don Davis Dodge Chrysler Jeep. I look forward to doing business with them again. More

Service Excellence I came to the dealer for service, my scheduled oil change, and to see if they could do an update on my truck for a recall. Service advisor told me the I came to the dealer for service, my scheduled oil change, and to see if they could do an update on my truck for a recall. Service advisor told me there were 2 updates that my truck needed. He verified my info,gave me a time frame to complete all the work. I did not stay my wife & I ran some errands & just as we were getting back to the dealer they called to tell me my truck was ready. work was completed within the time he told me it would be ready.OVERALL GREAT SERVICE! GREAT JOB! More

A dealership I Can Trust When looking for a used car for our son, we avoided all dealerships. The retail markups were too high and we didn't want to deal with the manipulative When looking for a used car for our son, we avoided all dealerships. The retail markups were too high and we didn't want to deal with the manipulative sales tactics; however, Don Davis Dodge changed our opinion - at least about THIS dealership. From the beginning they were transparent about the Action Plan to get the car we wanted ready for retail and how much that would cost. The sales manager came into the office to discuss the price with us himself instead of the back and forth you normally get between the manager and sales person in a typical dealership transaction. We appreciated the opportunity to look eye to eye and discuss our needs, concerns, and price with Abraham, the sales manager. He also made certain that everything he said would be done was completed in excellence. Our sales person, Marcos Hernandez, was joyful, hard working, communicative, and aimed to please. He kept us well-informed of the progress on our car as the maintenance was being completed and he addressed every concern we had. We would definitely work with him again and would recommend him to others. The finance department was professional and the service department got the car maintenance done quickly and correctly. Our car was even excellently detailed. Don Davis Dodge redefined our expectations for dealerships and this is one we believe we can trust when we're ready to purchase our next vehicle. More

Women aren't dooped. You an trust "my guys Women get railroaded often at dealerships and service departments. That will not happen at DON DAVIS COLLINS ST. I trust my service adviser Mark, who Women get railroaded often at dealerships and service departments. That will not happen at DON DAVIS COLLINS ST. I trust my service adviser Mark, who is honest when telling you what's wrong with your car. I respect my salesman Ernest, who was referred by Mark. Best guy ever! He showed me how to operate New Jeep. I'm really impressed with how Marcos communicated my car terms, and wasn't pushy. Young and level headed. BEST EXPERIENCE FOR WOMEN!. More

First Dealership Experience The men and women at Don Davis Autogroup were incredibly helpful in helping me get a new vehicle, especially Cody and Abraham at the Dodge/Chrysler/Je The men and women at Don Davis Autogroup were incredibly helpful in helping me get a new vehicle, especially Cody and Abraham at the Dodge/Chrysler/Jeep/Ram location. With it being my first time car hunting at a dealership, they made the entire process incredibly easy and were transparent with any questions I asked. They truly want to help you get the best deal possible and make sure you’re happy with your decision. I’m happy I went there, and I plan to go there in the future. More

Great experience just was there a long period of time Inunderstand theres alot of paper works and numbers but the wait time is lengthy. Other than that everyone I came in contact with treated me with a sm Inunderstand theres alot of paper works and numbers but the wait time is lengthy. Other than that everyone I came in contact with treated me with a smile and a handshake. Very professional staff. More