Clay Cooley CDJR Arlington

It took 4 days to complete an oil change and warranty repair I scheduled an appointment a week in advance with a detailed description. When I arrived I had to explain the issue entirely again. The service repr I scheduled an appointment a week in advance with a detailed description. When I arrived I had to explain the issue entirely again. The service representative did not appear to be in a good mood when I first visited. I came in for an oil change and a tie rod replacement. I had to call them the second day to get an update on the progress. They had not been able to verify the source of the issue. The tech called me the next morning and seemed very helpful and understood exactly what was happening. They finally test drove and identified the concern the 3rd day it was in the shop and ordered the part. It took only a couple hours once the part got in the next day. Then I had to go back because I noticed the cap had broken off one of the nuts when the tires were rotated and they hadn't bothered putting on a new matching one. More

Efficient process Dee did a great job working with me to get both of my Jeeps' scheduled maintenance done in a timely manner. Was able to get both completed in a singl Dee did a great job working with me to get both of my Jeeps' scheduled maintenance done in a timely manner. Was able to get both completed in a single morning, with a minimum of confusion or delay. Much appreciated! More

Service visit I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. Everyone was very friendly and helpful! More

Quick Visit I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for t I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for them to check a squeak I have noticed with the steering wheel. While waiting for the loaner, I happened to see a screw in my tire about an inch from the side wall and mentioned it to Mary. I asked for it to be plugged, not patched. Fast forward 5 days, the car is ready. I go to pick up and they "even washed it", which was very basic, to say the least. Mary didn't review the work or the receipt, just walked me up to pay for the tire. She called to tell me they were not comfortable in plugging it or patching it. Pay for the tire and review the receipt. Nothing mentioned about the steering wheel or the other two codes (XM radio and hands free speaker). I drove it first to see if I just missed something. Everything works fine until 5 minutes down the road....the dreaded steering wheel squeak is still there. Everything else seems to be functioning correctly. My second visit where "things" were completed but the work not actually performed. More

Kudos to ALL in customer service This is the 5th vehicle I've purchased from Don Davis. The efficiency and professionalism portrayed by Rudy,(sales) Derrick (finance ??/number crunchi This is the 5th vehicle I've purchased from Don Davis. The efficiency and professionalism portrayed by Rudy,(sales) Derrick (finance ??/number crunching) & Alex (finance) made the entire process painless. FIVE plus on the stars. More

Good but not very very good The reason is that things change every single day so As a big company they need to be more strategic or less expensive than others.so try your Best to The reason is that things change every single day so As a big company they need to be more strategic or less expensive than others.so try your Best to make the Best price never seen before and make Your service quicker because you keep people 2hours only for an oil change service.that too bad and too long. More

Customer satisfaction Coming into Don Davis I was immediately greeted with a smile. My salesman was very courteous and such a friendly helpful salesman. I am a Very pleas Coming into Don Davis I was immediately greeted with a smile. My salesman was very courteous and such a friendly helpful salesman. I am a Very pleased customer. More

Fender flare replacement Everything was good, very friendly. Explained what the problem was, how it needed to be fixed and the time table to get my vehicle back Everything was good, very friendly. Explained what the problem was, how it needed to be fixed and the time table to get my vehicle back More

Great Dealership This will be my 2nd vehicle I bought from this dealership! They are great, explain everything and spend time explaining all the features of the new ca This will be my 2nd vehicle I bought from this dealership! They are great, explain everything and spend time explaining all the features of the new car! :) More

purchase Vehicle Tek the sales person won a customer for life!!!! He should get a raise... He’s a keeper!!! He won a customer for life and more to come.... Tek the sales person won a customer for life!!!! He should get a raise... He’s a keeper!!! He won a customer for life and more to come.... More