Clay Cooley CDJR Arlington - Service Center

They did good work. It was just expensive. I assume that was related to labor, but, still expensive was related to labor, but, still expensive More

Quick service and timely updates. Everyone was friendly and helpful. and helpful. More

Was in and out! Will come back, the dispatchers were awesome! And Mark was helpful and fast. Joe Johnson was a very pleasant manger! Great team. awesome! And Mark was helpful and fast. Joe Johnson was a very pleasant manger! Great team. More

Came for airbag recall. Didn’t have part and ordered it. Been going on 2 weeks and haven’t heard anything from them to reschedule. They should’ve known before I even dropped my truck off about not having th Been going on 2 weeks and haven’t heard anything from them to reschedule. They should’ve known before I even dropped my truck off about not having the part. Wasted a day More

Great Experience! Cesar had me informed every second. Friendly and helpful. Friendly and helpful. More

Good thank you! Everything was fast and easy!! Very friendly I’m will be back next time again thanks for everything best place area room was nice and clean friendly I’m will be back next time again thanks for everything best place area room was nice and clean More

Nick Mendez was prompt , polite and knowledgeable great experience. Thank you I will definitely recommend and be returning. Keep up the great work Mr Nick. experience. Thank you I will definitely recommend and be returning. Keep up the great work Mr Nick. More

Best service department in DFW!! Highly recommend. Fast friendly and fair friendly and fair More

Very helpful and fair, service was fast and efficient and the longe was very clean and the longe was very clean More

I've been without my vehicle for over a month now, and at this point I wouldn't be surprised if I don't get it back for another month. It's incredibly disappointing. My vehicle is under MaxCare warranty, and this point I wouldn't be surprised if I don't get it back for another month. It's incredibly disappointing. My vehicle is under MaxCare warranty, and yet my issues cannot seem to get resolved in a timely manner. My experience with Mary has been less than stellar, which is unfortunate because my previous experience with Don Davis was exceptional. I understand service advisors are busy, but at a bare minimum I expect updates on my vehicle. With Mary, I've NEVER received an update without having to call her first to ask for it. (I've texted, but Mary does not reply via text... my messages seem to go into a black hole.) Beyond the absence of proactive updates, my biggest frustration is I feel like I'm having to do all the work to check and make sure my vehicle is being tended to appropriately. "Has anyone seen my vehicle?" or "Has there been a diagnosis?" or "When did you give the warranty team the information on the vehicle?" or "When should we expect the warranty team to respond?" My experience with Mary suggests she is a very REactive service advisor, rather than someone who is working on my behalf to make sure things are taken care of. She's friendly, certainly. But friendliness without accountability or answers is beyond disappointing. When my vehicle was first brought in to Don Davis, it went multiple days without being seen, despite me having scheduled an appointment. When I asked Mary directly for an update, she offered ambiguous commentary: "Well, you noted you have an intermittent issue... this takes time." Whether my issue is intermittent is irrelevant if no one has even taken a look at my vehicle! Those types of generic responses without specifics are not only frustrating, they're disrespectful and let's me know I'm not a priority. Don't BS me! As I mentioned before, my vehicle has been in Don Davis's care for over four weeks now. I feel it's no longer reasonable for me to just have to sit back and wait for good things to happen. It's no longer reasonable for me to accept it's the fault of the warranty company and their delays. If it's truly an issue with the warranty company, at some point someone at Don Davis should have some empathy to my situation and proactively reach out to the warranty company and stay on top of them, i.e., make sure they are holding up to their commitments. Most recently I asked for an update and was told the warranty company never assigned an inspector to take a look at my vehicle. Now I need to add more days for the inspection, then the repairs. AFTER MY VEHICLE ALREADY BEING THERE FOR A MONTH! How is this acceptable? For what it's worth, my prior experience with Don Davis was great. I was working with Nick, and he gave me updates on my vehicle every day, even if only to tell me it would need to stay in the shop for another day. I don't know what's changed, but at this point I have to believe it's the service advisor. I HATE leaving bad reviews. But at this point I'm desperate and I'm not sure what else to do. My family and I NEED an operational vehicle. More