Clay Cooley CDJR Arlington - Service Center

I received the service fairly quickly and efficiently. Very kind people here. I was disappointed when my sales person told me it would be one price for the calibration then when I brought it in for the se Very kind people here. I was disappointed when my sales person told me it would be one price for the calibration then when I brought it in for the service I was told it was an additional $99. After that the job was done and done well. Thank you. More

First service writer I talked to express no concern or interest in what I was frustrated with and did NOTHING to help. Terrible service writer. interest in what I was frustrated with and did NOTHING to help. Terrible service writer. More

Fairly prompt but I wonder how other dealerships clean and wash your vehicle but Don Davis do not. That should be a courtesy especially when money is being spent and wash your vehicle but Don Davis do not. That should be a courtesy especially when money is being spent More

Appointment was made on a Monday for Wednesday. Drop off vehicle & then was called 2 hours later & told didn't have the part. Why make appt if no part in stock. I had to make arrangements to drop off & so vehicle & then was called 2 hours later & told didn't have the part. Why make appt if no part in stock. I had to make arrangements to drop off & someone pick me up. Was supposed to be called back when part came in, but never was. I called about a week later to check & was told that part was in stock with my name on it. Yet, I had to call to find that out. More

Hmmm let me see I can only submit this survey with minimum of 25 words in order to submit my opinion. Okay the service was Good. minimum of 25 words in order to submit my opinion. Okay the service was Good. More

If you are going to have a manager pull the entire crew off production in the middle of the afternoon (2pm on Wednesday) and have an hour long meeting you should tell your customers so they know they will off production in the middle of the afternoon (2pm on Wednesday) and have an hour long meeting you should tell your customers so they know they will sit and wait while their vehicles are sitting in the shop getting nothing done to them? I had this happen the last two times I went in, the first time I let it go thinking it was a one off but the second time I called and asked if I could schedule a time to have a headlight changed and was told we are light today if you just want to come in then I sat there for hours while they had their meeting . Your managers don't give a xxxx about the customers that are there and instead of letting people know they are going to have a meeting which will delay at least an hour they don't say anything the customers just sit there wondering why is it taking so long! Another customer was there when I was and very upset she was waiting over 2 hours for an oil change??? Why would you have a meeting in the middle of the afternoon and if you were stupid enough to do that why would you not warn your customers before taking their cars? I will avoid returning to Don Davis at all cost because of this and the attitude of the managers! The service writer was awesome and tried to apologize but as she told me, Im so sorry but I cant go into the meeting and tell the manager to stop the meeting. I feel sorry for her to work with such arrogant managers! More

Nick was very knowledgeable and responsive. I didn’t have to call for an update, he called me as soon as the technical was done with their investigation. to call for an update, he called me as soon as the technical was done with their investigation. More

My truck is serviced and ready for me when I'm told it will be. Nothing is moved out of place, Job is completed correctly the first time. will be. Nothing is moved out of place, Job is completed correctly the first time. More

They helped me find my lost phone which had somehow fallen out of my car and onto the service department floor. They as in several friendly, concerned employees who stopped to help me. They saved my ba fallen out of my car and onto the service department floor. They as in several friendly, concerned employees who stopped to help me. They saved my bacon! Oh, of course the work was superb... More

This was a terrible experience. I will NEVER go to Don Davis again for service or sales. The individual who “helped” me was not helpful, dismissive and didn’t even tell me his name. But thankfully I remem Davis again for service or sales. The individual who “helped” me was not helpful, dismissive and didn’t even tell me his name. But thankfully I remember what he looks like. I’ve spoken to several people who have had the same experience and said he was the absolute worst. Terrible experience. Glad our salesman moved dealerships so won’t have to go back there again. More