Clay Cooley CDJR Arlington - Service Center

I absolutely love coming to this Don Davis Dealership in Arlington. Marry the service provider helps me every time and makes my experience so welcomed. Arlington. Marry the service provider helps me every time and makes my experience so welcomed. More

Have been coming to this dealership to have my truck here for service for several years and has been great service. Hope they bring other services back. for service for several years and has been great service. Hope they bring other services back. More

My salesman, Ernest Garza, is always very helpful. He made my appointment for me when I contacted him. Mark in service was great too! Amazing staff! made my appointment for me when I contacted him. Mark in service was great too! Amazing staff! More

Work was performed to my Durango. I know there's was Work was performed to my Durango. I know there's was quite a few thing's done. A three hour wait. It was quite annoying not able to get coupons d Work was performed to my Durango. I know there's was quite a few thing's done. A three hour wait. It was quite annoying not able to get coupons download on The DonDavisAutoGroup wed site. I think I would added a few more services to my vehicle. More

My service advisor manny Mendoza always has a great attitude and very responsive when i have a question about my repairs he also always had a loaner for my convenience ready. attitude and very responsive when i have a question about my repairs he also always had a loaner for my convenience ready. More

I received the service fairly quickly and efficiently. Very kind people here. I was disappointed when my sales person told me it would be one price for the calibration then when I brought it in for the se Very kind people here. I was disappointed when my sales person told me it would be one price for the calibration then when I brought it in for the service I was told it was an additional $99. After that the job was done and done well. Thank you. More

First service writer I talked to express no concern or interest in what I was frustrated with and did NOTHING to help. Terrible service writer. interest in what I was frustrated with and did NOTHING to help. Terrible service writer. More

Fairly prompt but I wonder how other dealerships clean and wash your vehicle but Don Davis do not. That should be a courtesy especially when money is being spent and wash your vehicle but Don Davis do not. That should be a courtesy especially when money is being spent More

Appointment was made on a Monday for Wednesday. Drop off vehicle & then was called 2 hours later & told didn't have the part. Why make appt if no part in stock. I had to make arrangements to drop off & so vehicle & then was called 2 hours later & told didn't have the part. Why make appt if no part in stock. I had to make arrangements to drop off & someone pick me up. Was supposed to be called back when part came in, but never was. I called about a week later to check & was told that part was in stock with my name on it. Yet, I had to call to find that out. More

If you are going to have a manager pull the entire crew off production in the middle of the afternoon (2pm on Wednesday) and have an hour long meeting you should tell your customers so they know they will off production in the middle of the afternoon (2pm on Wednesday) and have an hour long meeting you should tell your customers so they know they will sit and wait while their vehicles are sitting in the shop getting nothing done to them? I had this happen the last two times I went in, the first time I let it go thinking it was a one off but the second time I called and asked if I could schedule a time to have a headlight changed and was told we are light today if you just want to come in then I sat there for hours while they had their meeting . Your managers don't give a xxxx about the customers that are there and instead of letting people know they are going to have a meeting which will delay at least an hour they don't say anything the customers just sit there wondering why is it taking so long! Another customer was there when I was and very upset she was waiting over 2 hours for an oil change??? Why would you have a meeting in the middle of the afternoon and if you were stupid enough to do that why would you not warn your customers before taking their cars? I will avoid returning to Don Davis at all cost because of this and the attitude of the managers! The service writer was awesome and tried to apologize but as she told me, Im so sorry but I cant go into the meeting and tell the manager to stop the meeting. I feel sorry for her to work with such arrogant managers! More