Clay Cooley CDJR Arlington - Service Center

My wife had our Jeep towed to Don Davis because it wouldn't start. After having them look it over they told us we needed a wiring harness. $900 later we came and picked it up. The car worked for two m wouldn't start. After having them look it over they told us we needed a wiring harness. $900 later we came and picked it up. The car worked for two months and then we started having trouble starting the vehicle. I checked the connections to the battery to find them completely loose and I had to jump start the car. The connections were rusted and had been tightened too many times that they no longer worked. We were able to get the car over to Firestone to find the battery near dead and had to replace both connections. This service leads me to believe they never bothered to check the battery or connections. Maybe the battery went dead in two months time from them checking it... but after paying Don Davis $1k for repairs you'd think they would have tightened the battery connections or maybe told us they needed to be replaced. I doubt that the battery connectors became rusted out and stripped out in the two months since we had it in for repairs. I am quite suspect of the wiring harness repair which leads to this review. I made the mistake of trusting they did the job correctly. The people are friendly, but spending an additional $200 two months after spending $1K leaves me looking for a new repair shop for our older Jeep. More

This is ridiculous to have to do this every time, great. Word word word word word word word word word word word word word word Word word word word word word word word word word word word word word More

This dealership always makes sure the issue I bring her in for, is fixed before i get her back. Mary is always my go to service representative! in for, is fixed before i get her back. Mary is always my go to service representative! More

Was quick and the people were knowledgeable and friendly. Cesar was friendly and told me about my service from yesterday and also what to do in the future Cesar was friendly and told me about my service from yesterday and also what to do in the future More

Yazmin was the best salesperson I have ever worked with while purchasing a vehicle. She was very professional while being easy to speak with about the purchase and functions of the Jeep. while purchasing a vehicle. She was very professional while being easy to speak with about the purchase and functions of the Jeep. More

Nick in the Service Dept was very nice, very helpful when I came in , and did a follow up after the service was completed. Thank you I came in , and did a follow up after the service was completed. Thank you More

The people there are great but I was very disappointed that an oil change deal I had bought for 3 oil changes wasn’t transferable to the new truck. That’s the 3rd truck I bought there and what difference that an oil change deal I had bought for 3 oil changes wasn’t transferable to the new truck. That’s the 3rd truck I bought there and what difference does it make what truck you are putting oil in? More

Once again, Nick provided excellent customer service. I called first about an oil change and inquired about maintenance that was mentioned on a previous visit. Nick immediately knew who I was and even reme called first about an oil change and inquired about maintenance that was mentioned on a previous visit. Nick immediately knew who I was and even remembered my vehicle from almost 6 months before. I thought this was impressive because I know he sees a ton of customers everyday with many of similar vehicles and issues! After picking up my Grand Cherokee, because I had the fuel injector cleaning, there was a strong gasoline smell throughout the inside. After driving it for a bit, I called Nick and shared my concern with him. He was right on it and checked with the technician and then gave me a call back explaining the smell. He was right, the smell went away and my Grand Cherokee is rolling along great! Nick did a great job of listening to my concern and giving reassurance that all was good and the smell would soon go away. Phenomenal service once again! More

All I have to say is.. I'm so disappointed in Don Davis service management department.. I have never felt so disrespected before.. And the way upper management tried resolving it was even more disrespectfu service management department.. I have never felt so disrespected before.. And the way upper management tried resolving it was even more disrespectful..I felt so political with his effort to resolve it.. I'm a loyal doge/ram customer.. Even if I wasn't.. No one deserves to actions that I received in the service department..I definitely will not be taking my truck back to Don Davis service department More

Clean courteous and gave very nice loaner car and gave ample time to bring loaner back. I will definitely use in future even though it’s a lot farther away ample time to bring loaner back. I will definitely use in future even though it’s a lot farther away More