Clay Cooley CDJR Arlington - Service Center

You need to be Able to schedule a oil change for a SPECIFIC time !!! nobody has 2 hours or more to wait! word word!!!word SPECIFIC time !!! nobody has 2 hours or more to wait! word word!!!word More

I do not need 25 words to do this and I will not do anymore just because of this minimum word requirement their service is great anymore just because of this minimum word requirement their service is great More

Mary took great care of my family and returned all my calls quickly. I appreciate the service we always get from Don Davis and Mary! Thank you for going above and beyond! We will be back when needed. calls quickly. I appreciate the service we always get from Don Davis and Mary! Thank you for going above and beyond! We will be back when needed. Thanks, Rich Hebert More

Best customer service, thank you Mary for all the professional support you do for me, my vehicle always ready on time and definitely ill recommend you. professional support you do for me, my vehicle always ready on time and definitely ill recommend you. More

Service was great as always. Malfunction Indicator Lamp was still on at the end of the service, but I know it’s not serious and didn’t have time to turn around and get corrected. was still on at the end of the service, but I know it’s not serious and didn’t have time to turn around and get corrected. More

If I could give negative stars I would and save yourself the trouble of this dysfunctional organization and poor customer service. I paid for a FOB that could not be programmed per Don Davis. They agreed the trouble of this dysfunctional organization and poor customer service. I paid for a FOB that could not be programmed per Don Davis. They agreed to let me have the key (since it does unlock the car in the event I need a back up key) and a partial refund (yes I have a receipt in writing). Jay the service rider called and told me the key had to returned for the partial refund. THIS MAKES NO SENSE! Why would I return a key and not receive a full refund and ITS NOT THE AGREEMENT PER MY RECEIPT (I HAVE IN WRITING)! I asked to speak to the service manager and genergal manager, Jay stated (and I quote) "They don't care" (Jay said this several times "They (management) don't care". I hope $175 is worth a valuable and loyal customer, I hope that you receive the negative customer service energy you tell customers, and mostly I know that I will not return for car maintenance or buy a car from Don Davis. Free marketing advice, when a customer has a negative experience, they tell at least 10 people, please multiply that by 100 - I've told social media, Yelp, and anyone or way about my negative experience at Don Davis. Summary - GO SOMEWHERE ELSE WITH ETHICS!!!! More

Love the customer service!!!! They gave me detailed info about my jeep and was able to tell me next steps for service. Very happy customer!! about my jeep and was able to tell me next steps for service. Very happy customer!! More

Nick did a fine job getting me in quickly and getting the work done quickly got my vehicle to me early afternoon when i got it there at 7:00 am work done quickly got my vehicle to me early afternoon when i got it there at 7:00 am More

Everything was perfect until I checked the air pressure in my tires as when they are rotated they need to be adjusted as the back tire take 15 more pounds that the front. It is a mistake that happens, howe in my tires as when they are rotated they need to be adjusted as the back tire take 15 more pounds that the front. It is a mistake that happens, however I was waiting an additional 30 minuets after I paid to have this simple process taken care of and even then it was not corrected as per spec. I did take it anyway as I was late for an important meeting. More

Excellent service fast friendly service.. Everyone at the dealership was very helpful. Excellent excellent pure excellence service fast friendly service advisor..excellent experience excellent customer servi dealership was very helpful. Excellent excellent pure excellence service fast friendly service advisor..excellent experience excellent customer service More