Clay Cooley CDJR Arlington - Service Center

Fast and thorough. I will continue to use your dealership for my service needs even after the warranty expires. Manuel Mendoza was very helpful and friendly. dealership for my service needs even after the warranty expires. Manuel Mendoza was very helpful and friendly. More

Mark always goes above and beyond to ensure that all my needs are met. He explains the issues and shoes excellent customer service. I make the drive from Carrollton because the Arlington staff makes the di needs are met. He explains the issues and shoes excellent customer service. I make the drive from Carrollton because the Arlington staff makes the difference! More

My car was in for a water leak and belt squealing. Water pump was replaced but belt was not. I raised my concerns of the wear on the belt but service writer would not cover the belt wear and left me feeling pump was replaced but belt was not. I raised my concerns of the wear on the belt but service writer would not cover the belt wear and left me feeling like the work was not performed with the oem spec in mind. anytime rubber has slipped wear has occurred. I feel like the belt now will have a shorter life span due to cutting corners on cost of warranty. I got the vehicle home and had to wash the engine as fluid residue was all over the engine and was stinking of antifreeze. I would not recommend done Davis to anyone. More

Customer Service is Always Excellent. My service advisor Manny was great! Met all my needs. Very fast and efficient service. They did a wonderful job. Manny was great! Met all my needs. Very fast and efficient service. They did a wonderful job. More

You all did a wonderful job enjoy visiting with y’all and y’all did a great job with my car and I will return y’all did a great job with my car and I will return More

Excellent workmanship and knowledgeable. Great customer service and Nick was especially helpful . Chairs were uncomfortable and could use updating to support long waits. We will recommend this company to f service and Nick was especially helpful . Chairs were uncomfortable and could use updating to support long waits. We will recommend this company to friends. More

Ridiculously long wait time. I don't understand how the little shop right off Lamar can do the exact same thing in 10 minutes. Each time I show up for an appointment, I always show up, yet still receive a little shop right off Lamar can do the exact same thing in 10 minutes. Each time I show up for an appointment, I always show up, yet still receive a shaming "you never showed up" letter. I don't like the reputation you are giving me. More

Very helpful and knowledgeable rep. He made sure I wasn't waiting all day . Made sure they were fixing everything. I requested. Friendly and knowledgeable waiting all day . Made sure they were fixing everything. I requested. Friendly and knowledgeable More

I would have given 5 stars, except whoever rotated my rear dual wheel tires did not align the valve stems when they put them back on and the inner wheel stems were not accessible. I found this out a few rear dual wheel tires did not align the valve stems when they put them back on and the inner wheel stems were not accessible. I found this out a few days later when checking tire pressures to prepare for a road trip. I had to remove the outer rear wheels and align them to the inner stems. More

Failed to fix the HVAC system after attempts. Didn’t Failed to fix the HVAC system after attempts. Didn’t stand behind work done or take responsibility for additional work needed from previous repairs. Failed to fix the HVAC system after attempts. Didn’t stand behind work done or take responsibility for additional work needed from previous repairs. Returned vehicle with glove compartment on floor and handicap tag and garage opener missing. Svc writer MIA during vehicle pick up and no response to email regarding above. Sales manager didn’t call regarding trade/buying another vehicle as promised. Dealership has returned a vehicle they can’t fix, won’t trade for, and with additional lost trade in value. More