Clay Cooley CDJR Arlington - Service Center

Manny gives excellent customer service! He made the whole process super easy and he even called to give me updates on how much longer it was going to take. process super easy and he even called to give me updates on how much longer it was going to take. More

Took my car in due to it trying to run hot. I didn’t like that I wasn’t able to get a loaner my car was there for 3 or 4 day. I’ve had work done here a few times and I’ve always been told none are available that I wasn’t able to get a loaner my car was there for 3 or 4 day. I’ve had work done here a few times and I’ve always been told none are available. This time I asked how long will my car be here cause you guys don’t like to give loaners and Mr. Audrey informed me loaners are only given when it’s a warranty issue and I’ve always thought if it can’t be fixed the same day then that’s when you get one so it was hard for me to getting to work and getting my son to and from school. When I got the call the following Wednesday that my car was ready I noticed on my way home it was doing the same thing that I took it in for so I drove it for about 2 days to see if would correct itself but it didn’t so I call my service advisor Mr. Audrey Wilson and he told me to bring it back in and he was able to put me in a loaner car this time and it only took a few hours to find out what the issue was and had me back in my car. Mr. Audrey was great with keeping me informed on everything unlike the other advisors I’ve had in the pass and I also like the fact that he educated me about the loaner vehicles instead of just telling me there wasn’t any available More

If I could give Zero starts I would! I have a receipt for a partial refund of a key made due to inability to program, and this receipt states customer to keep key and receive partial refund, this dealers for a partial refund of a key made due to inability to program, and this receipt states customer to keep key and receive partial refund, this dealership has refused! When I explained to "Jai" the service representative, he said "You have to bring the key back". The receipt clearly states customer to keep key and partial receipt. I explained the terrible communication and loss of a valuable customer. Jai said "They don't care"! Do yourself a favor have your car serviced somewhere else that is reputable and values customers. Obviously, what others say are made up reviews. More

It's always a pleasure to go in and get helped right away. People are always nice and fast to help no matter what. Thanks! away. People are always nice and fast to help no matter what. Thanks! More

Great place to sedan with and the they take good care of you. Will recommend them for service and for sales. You are treated right!! you. Will recommend them for service and for sales. You are treated right!! More

Great work by everyone! Always a great experience! They even cleaned out the leaves in my a/c ventilation. It was making a slight noise that they fixed. even cleaned out the leaves in my a/c ventilation. It was making a slight noise that they fixed. More

Came in to service for my UConnect module and made contact with Nick. He was awesome and knowledgeable and very polite. He walked me through the steps and solved the issue in 2 days which was awesome. contact with Nick. He was awesome and knowledgeable and very polite. He walked me through the steps and solved the issue in 2 days which was awesome. More

As always Don Davis on LAMAR in Arlington Managers & Service Advisors & Tech are at the top of their game serving the public with excellent customer service! Thank You DWhite Service Advisors & Tech are at the top of their game serving the public with excellent customer service! Thank You DWhite More

The only real complaint I had during this service was that I made a Thursday morning appointment to have my vehicle serviced, and they could not start until Friday morning. I did not understand why I mad that I made a Thursday morning appointment to have my vehicle serviced, and they could not start until Friday morning. I did not understand why I made an appointment if I should have just dropped my vehicle off and left it until they could get to it. The services performed and the staff were all satisfactory. More

My service advisor did an outstanding job in explaining my trucks issue and allow me to make my own decision on what would be best for my vehicle. my trucks issue and allow me to make my own decision on what would be best for my vehicle. More