Clay Cooley CDJR Arlington - Service Center

The service was very efficient and speedy the staff was very polite and courteous. I was pleased with how the rep took time to explain the condition of my vehicle. very polite and courteous. I was pleased with how the rep took time to explain the condition of my vehicle. More

My husband and I watched the techs stand around while our truck was on the lift. They werent doing anything but drinking water and talking around the tire balancer for 35 minutes. We were told an hour and a truck was on the lift. They werent doing anything but drinking water and talking around the tire balancer for 35 minutes. We were told an hour and a half to hour and 45 min, but it was 2.5 hours, for tire rotation and balancing, and an oil change. For 135 bucks. As a medic, who gets paid a lot, I should charge for my time. We drove 7 hours from where I am deployed so I could deliver a baby (at 223 am). I had yet to sleep, so my time is expensive. Please see that these techs dont play around anymore. Mind you, I have video security in my truck that can back my visual from the lounge door in the drop off bay. Time is money, and in my case, a lot of it. More

Excellent customer service. Very friendly, very helpful, understanding, and clean lobby area. Did not push to get any additional service work done and within a timely manner. understanding, and clean lobby area. Did not push to get any additional service work done and within a timely manner. More

Way to long for an oil change and my service guy wasnt there for me had to find another guy to help me horrible experience there for me had to find another guy to help me horrible experience More

Service tried to make me pay 5k for a transmission without even checking my truck first. Then denied service when found out it has warranty without even checking my truck first. Then denied service when found out it has warranty More

These two young men are always respectful Jadon is my service but Cesar is the service guy to get out of his seat n there is never any other cars when u pull up IJS service but Cesar is the service guy to get out of his seat n there is never any other cars when u pull up IJS More

Truck was fixed after it was taken back but service advisor never called to give price or update service on truck when told about call. advisor never called to give price or update service on truck when told about call. More

Medejo Esperanto mucho dure 3 oras esperando mi vehiculo y yo esperando en la sala de espera y tuve k salir para afuera paraver si ya avian acavado y cuando mevio ya de tres oras medijo k s vehiculo y yo esperando en la sala de espera y tuve k salir para afuera paraver si ya avian acavado y cuando mevio ya de tres oras medijo k sino mire un tx k me mando y saviendo k yo estava esperando en la sala de espera muy Mal More

Basic service was fine. Service took longer than Rep said it would and rep said someone would call me one week later with a cost on minor body work needed to be done. No one has called me back and I called o it would and rep said someone would call me one week later with a cost on minor body work needed to be done. No one has called me back and I called once and left message. Reps name was Jadon, I think. 8086470088 More

As usual Mary Franco and the service department did a great job! Can't say enough good things about them. They always take such good care of us. great job! Can't say enough good things about them. They always take such good care of us. More