Clay Cooley CDJR Arlington - Service Center

Part Not Procured I left the car for five days and you were unable to get the part needed. I picked up the car without the completed repair. Every day I was told the I left the car for five days and you were unable to get the part needed. I picked up the car without the completed repair. Every day I was told the part was coming the next day. More

Yes i was very pleased with how Aime Gomez helped me with my needs an what’s on Dodge Challenger kept me update on oil change and other task i asked for dealing with my car thank you So much will return..... my needs an what’s on Dodge Challenger kept me update on oil change and other task i asked for dealing with my car thank you So much will return..... More

Don Davis Dodge Chrysler Jeep Dealership is an exceptionally, professional, reputable business that ALWAYS provides optimal services. All of my experiences here have been outstanding. exceptionally, professional, reputable business that ALWAYS provides optimal services. All of my experiences here have been outstanding. More

Great customer service. Researched warranty and got claim process started immediately. Had my replacement wheel and was back rolling in less than a week! Thank you. claim process started immediately. Had my replacement wheel and was back rolling in less than a week! Thank you. More

Great service department. Staff is friendly. Service member and service director know what they are doing. Technicians are well educated. Purchased at Waxahachie Dodge and their sales and service are t member and service director know what they are doing. Technicians are well educated. Purchased at Waxahachie Dodge and their sales and service are the worst. I will never go back to Waxahachie Dodge again. I asked the service manager a question, and he told me he’d never worked on cars and didn’t know. Then told me he’s the service member because he is good friends with the owner. Do not take your vehicle to Waxahachie Dodge or buy from them, go see Mary, Tim, our Shannon at Don Davis and they’ll get your vehicle fixed correctly. More

The service I received was the best. My service advisor, Audrey, is second to none. I have a late model Chrysler 300c that needed a lot of work and Audrey was there each steps providing great advice. Audrey, is second to none. I have a late model Chrysler 300c that needed a lot of work and Audrey was there each steps providing great advice. More

Finished strong I titled my review "Finished Strong" because my initial experience with the service center was a bit upsetting. I called in the morning to let them kn I titled my review "Finished Strong" because my initial experience with the service center was a bit upsetting. I called in the morning to let them know I needed to take my car in to take care of two recalls on it. During the phone conversation, the woman I spoke to told me that if I could take my car in now it could possibly be ready by the end of the day. I let her know that I was at work and couldn't drop off my car. She advised me that I could bring my car in and their courtesy shuttle could take me back to work. I proceeded to tell her that I had an upcoming 30 minute break beginning at 10:30 am. I told her that I could arrive at the dealership by 10:45, but I would need to be brought back to work immediately as I'd have to be back to work by 11:00 am. She said she would let the shuttle service know upon hanging up with me so that they would be ready to go as soon as I arrived. I arrived at the service center at 10:30 am (15 minutes sooner) because I had asked my boss if I could leave 15 earlier for lunch because of what I had to do with my car, However, when I asked for the shuttle I was told that they were out on a delivery and wouldn't be available until 1:00 pm. When I confronted my service adviser about the situation, all he had to say was that he was told by the woman I had spoken to on the phone that I didn't have to be at work until 1:00 pm. Not once had I mentioned 1:00 pm during our phone conversation earlier. In fact, I distinctly remember telling here that I am a school teacher and my lunch break is only 30 minutes long... from 10:30 am to 11:00 am. That's why she told me she would relay that information immediately to the shuttle service. Apparently there was some major miscommunication among them and someone dropped the ball. Needless to say, because I didn't have a ride back to work I had to turn around, get back in my own car, and drive back to work. Not only did this cause me to lose my lunch break, but I was made to look bad in the eyes of my boss because she actually questioned me as to why I didn't drop off my car even after having an extra 15 minutes for my lunch break. Aside from this unfortunate issue, I returned to the dealership the next morning. I was shuttled to and from work with no issues, my vehicle was fixed, and my service adviser was professional and easy to work with. More

Installation of performance part Brought my Dodge Challenger in to have a CAI installed. Service advisor Aime Gomez greeted me and kept me up to date on the progress and cost of the Brought my Dodge Challenger in to have a CAI installed. Service advisor Aime Gomez greeted me and kept me up to date on the progress and cost of the service. After finishing She introduced me to the technician who installed the part. Anthony walked me through the work he did and answered any questions I had. Although I'm never completely happy with the cost of labor, I was pleased with everything else. More

Great service, fast , very knowledge and helpful, the car was ready with anticipation ..ez to talk, no waist time, atencion was great, I for sure recommend was ready with anticipation ..ez to talk, no waist time, atencion was great, I for sure recommend More

Mr. Wilson listened when I explained the issue I was having with my van. When they found the problem he called to let me know what was found and an approximate completion date for the repair. having with my van. When they found the problem he called to let me know what was found and an approximate completion date for the repair. More