Clay Cooley CDJR Arlington - Service Center

Mr. Wilson listened when I explained the issue I was having with my van. When they found the problem he called to let me know what was found and an approximate completion date for the repair. having with my van. When they found the problem he called to let me know what was found and an approximate completion date for the repair. More

I did not have an appointment and Tayler greeted me on arrival and coordinated oil change for my car. The service was fast, and Taylor replaced my key battery at no cost. arrival and coordinated oil change for my car. The service was fast, and Taylor replaced my key battery at no cost. More

Awesome customer service! Reliable and affordable, very satisfied with my overall experience! Did not try to make me purchase what I didn’t need! Awesome! satisfied with my overall experience! Did not try to make me purchase what I didn’t need! Awesome! More

I was quoted the prices for the service when i walked in, when the service was done they raised the prices saying that some parts were more expensive than the prices they quoted me in the beginning, when i a when the service was done they raised the prices saying that some parts were more expensive than the prices they quoted me in the beginning, when i asked them to take these parts out they suddenly gave me 30% off! They scam you and try to get as much money as they can out of your pocket. More

Oil Change, Air Filter & Cabin Filter , Aime kept me updated. Friendly professional service. Air filter(s) had to be ordered / gotten off-site. Service area ansd customer waiting area were Aime kept me updated. Friendly professional service. Air filter(s) had to be ordered / gotten off-site. Service area ansd customer waiting area were clean and inviting. More

Awesome I always receive great service at Don Davis and have been a customer of theirs for over 30 years!!! Have a great year...! Thanks so much. I always receive great service at Don Davis and have been a customer of theirs for over 30 years!!! Have a great year...! Thanks so much. More

Had very Good customer service! Cesar helped me and was very helpful and attentive! Everyone was very respectful and kind! Would you totally recommend don davis auto group! very helpful and attentive! Everyone was very respectful and kind! Would you totally recommend don davis auto group! More

This dealership is my 1st choice, when it come to car shopping !! Don Davis service team is so amazing. I have purchased 2 vehicles so far from here. I appreciate the great work they do. Thanks! shopping !! Don Davis service team is so amazing. I have purchased 2 vehicles so far from here. I appreciate the great work they do. Thanks! More

Rough start, but finished strong The service scheduler I spoke with on the phone was not clear that my appointment was simply a drop off. I arrived expecting an initial diagnostic or The service scheduler I spoke with on the phone was not clear that my appointment was simply a drop off. I arrived expecting an initial diagnostic or troubleshooting to be done, and thus had not pre-arranged alternate transportation. In the future, your schedulers should be very clear that no actual work will be happening at the appointment time so the customers can plan properly. After checking in my Jeep on a Thursday afternoon, apparently the service manager (Mary) neglected to sync her tablet with the service system, and so my Jeep sat unnoticed with no work happening for until the following Monday when I called to inquire about the status. I received a verbal apology for this delay from the service director (Shannon) during my call on Monday, but no apology or even awareness of the delay from the service manager herself (Mary). After all that, however, Shannon was fantastic about understanding my maintenance needs and working with me to resolve them. I've been driving Jeeps with significant aftermarket modifications for a few years now, and this is the first time I've ever seen a dealership have a working relationship with a local off-road shop. Most dealerships will simply dismiss my concerns immediately by blaming the aftermarket parts. Shannon spent time working with me and a local, reputable off-road shop to really get to the root cause of the issue. He even helped ensure that my steering setup maintained proper clearances for off-road driving. More

My appt was scheduled for 12. The service rep said it would take an hour. My car was not started on until after an hour of my appt because the appt ahead of me ran late. It would have been nice to have t would take an hour. My car was not started on until after an hour of my appt because the appt ahead of me ran late. It would have been nice to have that communicates to me while I was waiting. when I asked how much longer it would be he would not give me an estimate and seemed annoyed that I needed to know how long it would take as I had plans and didn’t intend to be waiting that long. Not pleased with this visit. More