Clay Cooley CDJR Arlington - Service Center

Poor customer service The employee who helped me informed me that the engine in my car sucked (his word)...not really what you want to hear from the service person for a ca The employee who helped me informed me that the engine in my car sucked (his word)...not really what you want to hear from the service person for a car you are still making payments on. It is fine if he has that opinion and he might even be correct, but it is poor customer service to make the statement. When he gave me my Action Plan, he indicated that it contained items that I should consider for my 15,000 mile mark, but failed to point out that I had a recall that was described as a fire risk: possible leak in the fuel line. I would think if a recall came up, especially one described as a fire risk and shown as something that requires immediate attention, he probably should have mentioned that. My overall experience here has been that the service folks can be somewhat pushy with extra repairs/service over what I have come in with. More

Great He very professional always keep me knowing what's going on, keep coming back to the waiting room checking up on me in my kids He very professional always keep me knowing what's going on, keep coming back to the waiting room checking up on me in my kids More

Transmission Thank you You all were way beyond helpful and solved a Life changing problem for me. Without this I would have been in terrible financial straits Thank you You all were way beyond helpful and solved a Life changing problem for me. Without this I would have been in terrible financial straits More

Friendly service Manuel is a great service advisor I have dealt with him a few times when it came to my wife car. I look forward dealing with him in the future Manuel is a great service advisor I have dealt with him a few times when it came to my wife car. I look forward dealing with him in the future More

Friendly and took care of all everything I glad to see Jennifer as a addition to the team. She was helpful and more than willing to find out needed information for me. I glad to see Jennifer as a addition to the team. She was helpful and more than willing to find out needed information for me. More

Service on Truck Audrey was great. He gave great customer service and it felt like he was really on my side. Would definitely ask for him next time Audrey was great. He gave great customer service and it felt like he was really on my side. Would definitely ask for him next time More

Oil Change Outstanding customer service and fast in and out!! This is not the dealership we purchased our vehicle from, but would rather come here than where we Outstanding customer service and fast in and out!! This is not the dealership we purchased our vehicle from, but would rather come here than where we purchased from. Customer service is above and beyond! Thank you!! More

Victor is a great service rep. I have always bought my trucks from Don Davis and have always gotten ALL of the service work complete there. Great place with a great product but the I have always bought my trucks from Don Davis and have always gotten ALL of the service work complete there. Great place with a great product but the best part are the exceptional people, like Victor Ugarte. Keep up the good work and I will always come back and recommend other to purchase from Don Davis. More

Best Dodge Chrysler Jeep Service Center in DFW honestly Great service center much better than Dallas Dodge Chrysler Jeep, had issue with my vehicle after getting service at Dallas DCJ that same day was trav Great service center much better than Dallas Dodge Chrysler Jeep, had issue with my vehicle after getting service at Dallas DCJ that same day was traveling to Fort Worth when an issue occurred on HWY 183, the nearest Dodge dealer was Don Davis. Mark my service advisor was excellent Mark’s customer service went beyond my expectations. Don Davis provided true quality care compare to other Dodge service center I experienced in the DFW region. More

Recall and fix cruise control 10 stars. They fixed a problem that another dealer tried to fix twice. What’s more they fixed it in just a few hours where the other dealers had it f 10 stars. They fixed a problem that another dealer tried to fix twice. What’s more they fixed it in just a few hours where the other dealers had it for several days. Audrey Wilson and Joe Johnson both immediately met me at the car and did everything they could to take care of me. They both deserve a raise:-) More