Clay Cooley CDJR Arlington - Service Center

Customer Service Audrey was very helpful and I feel like he went the extra mile handling the issues with my truck to get it back to me in a timely manner. Audrey was very helpful and I feel like he went the extra mile handling the issues with my truck to get it back to me in a timely manner. More

Excellent service Service was great from the time I pulled in to the time that I left. Joe handled everything and was very professional and friendly. I recommend you al Service was great from the time I pulled in to the time that I left. Joe handled everything and was very professional and friendly. I recommend you all. More

It was very good From the time of contacting and dropping the vehicle off by tow truck. Everything was really very good. Audrey was the best service rep I have ever ha From the time of contacting and dropping the vehicle off by tow truck. Everything was really very good. Audrey was the best service rep I have ever had at don David and I have been buying vehicles from don davis for 18 years so far More

Great Wonderful experience Aubrey always treats me great with respect and hospitality. He always stick to the time he tells me and if theirs a delay he tell Wonderful experience Aubrey always treats me great with respect and hospitality. He always stick to the time he tells me and if theirs a delay he tells me and he goes the extra mile to make sure I’m satisfied. More

Quick service, friendly employees I have come here twice, both times on a Saturday. It was surprisingly quick for a routine oil change, both times. The only thing that I have liked bet I have come here twice, both times on a Saturday. It was surprisingly quick for a routine oil change, both times. The only thing that I have liked better about other DCJ Dealers services is that most that I have visited do a free computerized alignment check and I haven't been offered that, here. That's not to say it isn't offered for no charge, but if it is, I wasn't told that. The reason I even bring this up is because both times, an alignment was suggested. I know I needed one the first time, so that wasn't news but without numbers to support the claim, it's harder to take the service suggestion seriously. Other than that, the gentleman who helped me was really nice and the cashier was fast and friendly, as well. I also walked through the new trucks and was greeted and the salesman helped me find a truck I wanted to view while I was waiting. He even offered to show me features on my current car that I wasn't aware of, which was nice, even though I ended up having to leave without taking his offer. Overall, good experience and I will go back. Their prices are reasonable. More

Always excellent,friendly & skilled service ! Every time that I have brought my vehicle in for repair, has always been a good experience, with professionalism and good relationships with both t Every time that I have brought my vehicle in for repair, has always been a good experience, with professionalism and good relationships with both the service management and the service technician team. I really appreciate everything that Don Davis Dodge has done for me and my vehicle! I will always use their service for my vehicles in highly recommend them to anyone who needs their vehicle serviced! More

Service Advisor Jo was incredible, will come here simply because of here help. She was attentive to my needs and made sure my truck was well taken care of. Kudos to h Jo was incredible, will come here simply because of here help. She was attentive to my needs and made sure my truck was well taken care of. Kudos to her. More

GREAT SERVICE FROM JUSTIN He was very smart and courteous and thorough. I came in for an oil change, wiper blade and rotation and they were done faster than i thought it would He was very smart and courteous and thorough. I came in for an oil change, wiper blade and rotation and they were done faster than i thought it would take. I will definitely be coming back for all my service needs. More

Below average Several mistakes were made I was communicated very well with by Audrey. Was told by the technicians at the tires have been rotated but they had obviou Several mistakes were made I was communicated very well with by Audrey. Was told by the technicians at the tires have been rotated but they had obviously not been rotated More

Intitial poor service Had scheduled a 10:30 appt on line with Mary Franco. Upon arrival she was finishing up with another customer, but was notified that I was waiting. An Had scheduled a 10:30 appt on line with Mary Franco. Upon arrival she was finishing up with another customer, but was notified that I was waiting. Another service personnel entered her cubicle and a conversation ensued. After 10-15 minutes, I was informed that she was on the phone, the service personnel was still in her area. Shannon Buie told be she would be with me. After another five minutes, Mark Drexel noticed my dissatisfaction for waiting and started my service order. Eventually Mary came out and was with Mark for a few minutes before stating that Mark would continue with my order. She did not apologize for the wait. More