Clay Cooley CDJR Arlington - Service Center

Was easy to pull up, my advisor was on the lookout for my arrival and came right out. Very clean and nice waiting room with snacks, desks, comfortable chairs, charging stations, etc. arrival and came right out. Very clean and nice waiting room with snacks, desks, comfortable chairs, charging stations, etc. More

Great dealership with wonderful service advisor named Cesar! Very quick turn around on my car, and I waited in the very nice waiting room with snacks, drinks, comfortable chairs, charging station, TV and Cesar! Very quick turn around on my car, and I waited in the very nice waiting room with snacks, drinks, comfortable chairs, charging station, TV and work desks and was updated on progress via text. I drove there specifically as it is a great dealership even though there was another one closer where I had not had such a good experience in the past. So highly recommend this service center! More

The agent that was assisting me took forever to take care of my maintenance on my car. My vehicle was ready and the rep was just sitting down eating and talking. Instead of trying to get me taken care of. I of my maintenance on my car. My vehicle was ready and the rep was just sitting down eating and talking. Instead of trying to get me taken care of. I got up and went to the desk to pay and even the Hispanic girl I told her I had to go and she stated you have to wait for your agent. Very unprofessional customer service. They need to have a sense of urgency. The agent didn’t go over my warranty or anything. More

Just an FYI for any and all DFW/Arlington peeps. The Service Manager at DonDavis Dodge (Collins and Lamar) in Arlington is an outright liar. Avoid that shop at all costs. Our car had to get a new The Service Manager at DonDavis Dodge (Collins and Lamar) in Arlington is an outright liar. Avoid that shop at all costs. Our car had to get a new transmission. Long story short, the shop we took it to had to take it to Don Davis to get the transmission reprogrammed. - Don Davis Service Department let it sit in their lot for THREE weeks. - Don Davis Service Department would not answer calls or emails for THREE weeks. It took me going over there as the secondary customer to find out what was going on. The Don Davis Service Department drones and the Service Manager (Joe Johnson) himself let me stand there for 10 minutes, walking by me several times...before a young gentleman finally asked me how my day was going. Service Manager Joe Johnson denied having been called - a lie. The did the work, rushed the other shop manager straight to the cashier---and lied about a) that they had not driven it and b) it was not driving right. And moreover, Don Davis Service Manager Joe Johnson continuously insulted the other shop manager when he (the shop manager) was just making sure the work was actually done. And to top it off, Don Davis Service Manager Joe Johnson said he helped me right away and that I didn't have to wait at all. Don Davis Service Manager Joe Johnson is an old school dealership con man and a liar. We actually bought this car at Don Davis Dodge, but we won't cast a shadow on their doorstep ever again. More

Shannon and Mark always take care of me and anything that needs to be done on my vehicle needs to be done on my vehicle More

I had such a great experience with Mark Drexel in the service department. He took the time to review a long list of items with me and was very cooperative and responsive throughout the process when I ha service department. He took the time to review a long list of items with me and was very cooperative and responsive throughout the process when I had my truck in the shop. More

Dealership was great. Ty Rivers is the best car sales person I have ever dealt with. Manny Mendoza was fantastic Ty Rivers is the best car sales person I have ever dealt with. Manny Mendoza was fantastic More

Best experience i have ever had with servicing my car at a dealership.! I highly recommend them. a dealership.! I highly recommend them. More

Although i am not happy that my Ram was in the shop for almost 2 months waiting for a new transmission, I am satisfied with my service i received from Manny. He kept me informed throughout the process. It almost 2 months waiting for a new transmission, I am satisfied with my service i received from Manny. He kept me informed throughout the process. It is frustrating that i paid for a $900 transmission service when a week later my Ram was back in the shop with the same issues and then it needed a new transmission. More

Always quick to help upon arrival, check car issues with no pressure other than what you came in to have done no pressure other than what you came in to have done More