Clay Cooley Chevrolet of Dallas

I want to thank Olly For helping me taking care of my truck. my needs I really appreciate all his hard work he did and also explaining every detail of this situation I had with my 2024 Chevy Silverado RS truck. my needs I really appreciate all his hard work he did and also explaining every detail of this situation I had with my 2024 Chevy Silverado RST Z71. Thank you Olly i’m a very satisfied customer🌺 More

Edwin is great! He is very attentive and goes above and beyond to make sure my needs are met. He is very attentive and goes above and beyond to make sure my needs are met. More

Oil changed in and out in about an hour was kept informed of work in progress of work in progress More

Excellent service Javier is always looking for ways to help customer satisfaction, great service from management team always glad to go back and buy from them. help customer satisfaction, great service from management team always glad to go back and buy from them. More

It was a 3 plus hour drive from our home. Very well worth the drive. . Very well worth the drive. . More

If you every need your car fix visit them and talk to Matthew great guy!! Made it supper easy and kept me updated throughout the repaid. Definitely will come back if I ever have an issue again. Thank you Matthew great guy!! Made it supper easy and kept me updated throughout the repaid. Definitely will come back if I ever have an issue again. Thank you!! More

Está bien y serca de casa y es todo gracia as goodbye si si bien si bien More

Great customer service always takes card of what you need and answer any questions you have. and answer any questions you have. More

I am writing to formally express my complete dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy v dissatisfaction with the service experience I recently had. I brought my Silverado for maintenance. As a loyal customer, I have always chosen Chevy vehicles and entrusted your dealerships with my vehicle maintenance. However, my most recent experience has left me frustrated and disappointed. On December 18th, I brought my Silverado in because the fan was running even after the engine was off. I was informed that the vehicle required a cooling service system and other services, totaling $2,400. The repairs were completed, and I left trusting that my truck was in good condition. However, a few days later, the check engine light came on. I called Matthew, the advisor who initially helped me, and inquired about the $239 diagnostic test fee. He assured me that, since I had just been in for maintenance, he could check the issue without an additional charge. When I brought the truck back, Matthew was unavailable, so Edwin assisted me. I explained my previous conversation with Matthew, but it seemed irrelevant. Edwin ran a test code that flagged the battery and oil sensor but said a more thorough diagnosis would be conducted. I received a statement of work a few hours later, estimating nearly $14,000 in repairs, with most recommendations marked as critical. When I called to question why none of these issues were flagged during my recent maintenance visit, I was told that “things can just happen.” On January 7th, I spoke with Josh, who said he would contact GM to see if any relief could be provided, as I have consistently followed maintenance recommendations and worked with Chevy dealerships. I waited eight days with no follow-up and had to call back myself. When I spoke to Josh again, it seemed he had forgotten my situation entirely. He called back later to inform me that no relief from GM was available. Frustrated, I asked if the $230 diagnostic fee could be waived if I replaced the battery, one of the flagged issues. Josh said he would call me back the next morning. It has now been 4 days without a response. As a loyal Chevrolet customer who has owned multiple vehicles and always prioritized dealership maintenance, this experience has left me feeling undervalued and disheartened. The lack of follow-up, conflicting information, exorbitant repair estimates, and overall poor communication have solidified my decision to no longer be a Chevy customer nor recommend to anyone. While I understand that vehicles require maintenance and repairs, the inefficiency and inconsistency I experienced during this process are unacceptable. Not to mention, a simple service like washing my vehicle was not even provided after picking up my car and paying the diagnostic fee. This situation has irreparably damaged my trust in the Chevrolet brand. More

Always great, fast, and friendly service from the service department at Young Chevrolet! Always have great experiences here! department at Young Chevrolet! Always have great experiences here! More