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Clay Cooley Ford
Arlington, TX
4,920 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,920 reviews
June 23, 2021
They only fixed 1 of 3 items and caused a fourth problem they wanted $1300 to fix. I will not go back. I’ll find someone else to do the work. they wanted $1300 to fix. I will not go back. I’ll find someone else to do the work. More
by TIM.FENNELL
Verified CustomerEmployees Worked With
Marc Prestwood
June 22, 2021
Called for a week left multiple voicemails no response, no returned calls. Charged for services not rendered, did not fix items they said they did. Terrible experience the last few visits. I have moved ove no returned calls. Charged for services not rendered, did not fix items they said they did. Terrible experience the last few visits. I have moved over to Don Davis Nissan and Dodge. I will never return to the Ford house. More
by BRIAN.SISK
Employees Worked With
Marc Prestwood
June 22, 2021
I can’t even fix the issues with my car because I have a job to be at and can’t be without my car for 10-12 days. That’s how long they said they would have to keep it. So now I’m stuck with these issues. I’ job to be at and can’t be without my car for 10-12 days. That’s how long they said they would have to keep it. So now I’m stuck with these issues. I’m very upset that they will not give a loaner vehicle More
by joelshonda
Employees Worked With
Sam Rashid, Marc Prestwood, Krystal Reyes
June 21, 2021
I appreciate the dealership fast service, however the tires were switched. I commented on the different size tires and now I noticed that all tires are the same size.? tires were switched. I commented on the different size tires and now I noticed that all tires are the same size.? More
by SHERRYWARRENDUKES
Employees Worked With
Ishmael Kigozi
June 18, 2021
Service Department Sucks. Bad Communication and service completion for my vehicle literally took 7-8 months. Ridiculous. I was very angry throughout the entire process. I will never go there again. completion for my vehicle literally took 7-8 months. Ridiculous. I was very angry throughout the entire process. I will never go there again. More
by GULLEY2UNIQUE
Employees Worked With
Sam Rashid
June 18, 2021
Very happy with the service performed by this dealership. We have been a customer for purchasing vehicles and for service since the 1980's. The service tech, Krystal , was very professional. We have been a customer for purchasing vehicles and for service since the 1980's. The service tech, Krystal , was very professional. More
by MOREAR
Employees Worked With
Thomas Holley, Krystal Reyes
June 18, 2021
Another easy, hassle-free service appointment - although there has been some turnover (one likes to be comfortable with the service rep) the quality and care given appear not to have suffered there has been some turnover (one likes to be comfortable with the service rep) the quality and care given appear not to have suffered More
by BDEVOE
Employees Worked With
Krystal Reyes
