Clay Cooley Ford

Knowledge about service needed , always go above and beyond . Service adviser always tells you in advance about how long it will take , appointment are always taken in order . beyond . Service adviser always tells you in advance about how long it will take , appointment are always taken in order . More

The service was performed in the estimated time given by the service advisor. The waiting area was comfortable and clean with complimentary water and coffee. the service advisor. The waiting area was comfortable and clean with complimentary water and coffee. More

My experience with this dealership has been like none other I have dealt with in the pass. They went above and beyond with great courtesy. other I have dealt with in the pass. They went above and beyond with great courtesy. More

EXCELLENT SERVICE EXPERIENCE. SERVICE WAS DONE IN A TIMELY FASHION , WITH FRIENDLY STAFF AND GREAT COMPETTITIVE PRICING .WILL RETURN FOR SERVICE N THE NEAR FUTURE. TIMELY FASHION , WITH FRIENDLY STAFF AND GREAT COMPETTITIVE PRICING .WILL RETURN FOR SERVICE N THE NEAR FUTURE. More

Great job and customer service. Everyone is always so Great job and customer service. Everyone is always so pleasant. The service department always does a great job!! would recommend for sure KUDOS t Great job and customer service. Everyone is always so pleasant. The service department always does a great job!! would recommend for sure KUDOS to all!! More

Monty was terrific! Very low key, showed us exactly what Monty was terrific! Very low key, showed us exactly what we were looking for and left us alone with our decision without being pushy at all. Once we Monty was terrific! Very low key, showed us exactly what we were looking for and left us alone with our decision without being pushy at all. Once we did make our decision he worked diligently to put us in our first choice. Engaging, friendly and cool to talk to. More

I have never had such a great day for my car to be in a shop. Every one I came into at Don Davis Ford was extremely nice! shop. Every one I came into at Don Davis Ford was extremely nice! More

I have been using this service department since 2016 and have never had a complaint. The Service department has always had extremely high standards. Until this time, I had the unfortunate luck to have to de have never had a complaint. The Service department has always had extremely high standards. Until this time, I had the unfortunate luck to have to deal with someone named Krystal Reyes. This person was unresponsive and I felt inconsiderate. My Navigator was towed into the service department on Thursday May 20, 2021 with brake issues. I did not receive a call saying it had arrived until I called to ask. I waited all day Friday never receiving a call until I called and sent an email. Late on that day Ms. Reyes returned my call telling me there was a brake issue and that parts would have to be ordered. She also told me my Truck would be ready on Monday. I asked her to be sure to do wash and clean up on it like you always do and she said it would be taken care of. The truck was not Ready on Monday or Tuesday with no phone call or email to tell me what was going on. I Finally called her again on Wednesday and was told that my vehicle might be ready on Thursday but probably Friday. I received another phone call late in the afternoon on Wednesday the 26th saying it was ready. When I arrived at the dealership to pick it up The woman that was checking me out tried to introduce me to Ms. Reyes but she ignored the introduction. In checking out the Truck 'the brakes were working but the vehicle had not been cleaned. More

I arrived at your location with no appointment and Krystal was so understanding and assist me with my oil change. I was it would be 2 hours but it was completed in hour. Awesome even without car wash. Krystal was so understanding and assist me with my oil change. I was it would be 2 hours but it was completed in hour. Awesome even without car wash... More

We had a FANTASTIC experience with Sky at Don Davis Ford!! We were able to nail down a price before even stepping in the door. The car was all ready for us and Sky was perfectly willing to answer all o Ford!! We were able to nail down a price before even stepping in the door. The car was all ready for us and Sky was perfectly willing to answer all of our last minute questions. After visiting and speaking with multiple other dealerships throughout the day I was so relieved to finally have a good experience. Financing with Quincy was a breeze and he was fantastic at explaining and laying out all of our options without being pushy. We will definitely be back for our next Ford! More