Clay Cooley Ford

I was not advised from my adviser of options to book 3-4 weeks in advance to receive a rental from Ford, nor was I advised from my adviser options to do’s rental via enterprise. My adviser did not keep in c weeks in advance to receive a rental from Ford, nor was I advised from my adviser options to do’s rental via enterprise. My adviser did not keep in close communication with me, especially after 2 business days turn out to be 5! When I did hear from my adviser I was told he was busy with customers like I was not one too. The work that was done on my vehicle was not great since it does not function how it did before. Not a great experience at all More

Jazmine make the process easy for my wives car we did not hesitate when it was time to buy my car. She was Great a second time. hesitate when it was time to buy my car. She was Great a second time. More

They were not friendly.at all. 1 1/2 yr ago I had my brakes and rotars fixed. I had my oil changed less than 3 months ago and i was not warned my brakes need to be fixed because i would have had it fixe brakes and rotars fixed. I had my oil changed less than 3 months ago and i was not warned my brakes need to be fixed because i would have had it fixed at that time. My brakes started making a noise Sunday. I took it in 1st thing on Monday. The rotors have not been shaved or turned and they made me pay $441 to get it fixed over $100 from last time. I was told i had a lifetime warranty on my brakes but the advisor said that was a lie. I was very disappointed about the whole visit. Then i spoke with Jason ans he was just as rude. I dropped off my car at 9:30am and i had to call around 2pm tp just get the status. Finally i called again around 4:45 again and i was told i could come around 5:30. I am very upset about the whole situation. I will never use them again. I feel like they robbed me out of hard earned money and its not fair. If i was a man i wouldnt have been treated this way. Its sad with everything going on in the world and this added to my stress. More

Made online appt for a roof rail recall, waited 10 minutes after arriving to even be acknowledged, then waited another 5+ to be checked in...but, they couldn't find the appt in their system. Was then minutes after arriving to even be acknowledged, then waited another 5+ to be checked in...but, they couldn't find the appt in their system. Was then told it didn't matter, as the appt is for check in, not actual service (so what's the point) and that it would take rest of day to complete. After 2 hours of waiting, my SUV was brought up front and I was told they couldn't make the repair since they were out of parts. I was also told the recall had expired (it was from January, but I didn't have issues until a couple weeks ago), and that they would issue a new recall, because the first didn't fix the problem...but when I get it, it would only be an "advance notice" recall and to call them to find out when parts would actually be available. Regardless, it was a complete waste of time and the issue was not fixed. The service center at this location has slowly been declining in the last few years...once it even took 3 hours to get an oil change/tire rotation. I am probably going to find a new location for my service. More

Very helpful and professional. Work done as requested and recommended. No scuffs around the baseboards and doors of the car. Bathrooms very clean. Price of service reasonable. recommended. No scuffs around the baseboards and doors of the car. Bathrooms very clean. Price of service reasonable. More

The sales representative was amazing! Yazmin did a wonderful time, from start to end. Did not feel any type of pressure when deciding to buy the vehicle. Just a great experience in general! wonderful time, from start to end. Did not feel any type of pressure when deciding to buy the vehicle. Just a great experience in general! More

Had my oil changed and tires rotated. Took just about an hour as promised. More words more words more words more words more words more words hour as promised. More words more words more words more words more words more words More

Dealt with Larry Hinton at Don Davis Ford for years and wouldn’t go anywhere else! I’ve also dealt with their service and parts departments and have been beyond satisfied!! wouldn’t go anywhere else! I’ve also dealt with their service and parts departments and have been beyond satisfied!! More

Truck service was better this time. Did have to wait a while before there was anyone at the service counter, but not terrible. Work was completed early which was good. Still did not properly adjust tire while before there was anyone at the service counter, but not terrible. Work was completed early which was good. Still did not properly adjust tire pressure after rotation which is annoying. More

We worked with Monty Stewart on the purchase of a used Camry. Great experience! Monty was friendly, professional, and was excellent to work with. I would recommend these guys. Camry. Great experience! Monty was friendly, professional, and was excellent to work with. I would recommend these guys. More