Clay Cooley Ford

I had a 7 am appointment. I arrived at about 6:50 and there were about 6 vehicles in front of me. The door did not open until 7:30. I had scheduled the appointment for an oil change and a state safety in there were about 6 vehicles in front of me. The door did not open until 7:30. I had scheduled the appointment for an oil change and a state safety inspection. It was finally completed at about 10:30. I was prepared to wait, but I never imagined it would be 4 hours. I think making appointments for 7 am when you don't open the doors until 7:30 is annoying. DId everyone have 7 am appointments? Either way the appointment system just a complete scam. I will drop off in the future since I can't depend on a reasonable wait otherwise. More

Mr. Davis was amazing. He was knowledgeable and kept me informed of my car. I would highly recommend him and will definitely asked for him in the future. Always had a smile (even under the mask) Great atti informed of my car. I would highly recommend him and will definitely asked for him in the future. Always had a smile (even under the mask) Great attitude! More

Good experience. Service rep was professional and kept me updated on how the repair was going. I wish I would have been able to get the recall taken care of. updated on how the repair was going. I wish I would have been able to get the recall taken care of. More

It was a pleasant experience, as it has been each of the last 2 times I have bought a car from there. Jared was pleasant and helpful and professional. last 2 times I have bought a car from there. Jared was pleasant and helpful and professional. More

Bought my Edge at Don Davis and they have done a great job of servicing my vehicle. Larry did a great job and made sure my Edge was up to date on all recommended maintenance. job of servicing my vehicle. Larry did a great job and made sure my Edge was up to date on all recommended maintenance. More

Service Manager in the Truck Service area was great! I took my new F250 in for the first oil change and tire rotation. Overall very happy with everything. took my new F250 in for the first oil change and tire rotation. Overall very happy with everything. More

I have never been a fan of the sales dept. I've had 3 leases with Lincoln and this last one I planned on getting with Don Davis since I'm now in Texas. The experience was so awful, I went back to the dea leases with Lincoln and this last one I planned on getting with Don Davis since I'm now in Texas. The experience was so awful, I went back to the dealership in Minnesota and they shipped me my car. That being said, the service department WAS awesome whenever I have taken my car in. That too has suffered a decline in service. When I took my car in, 3 people walked past me without acknowledging me at all. I waited about 10 mins before someone said something. Then when I came back to pick up my car, same scenario. Nobody asked what I was there for or let me know that they saw me and would be with me soon. I am now looking for another dealership who can service my car. I will not be returning to Don Davis. More

I have ford pass but unable to use it.Overall the I have ford pass but unable to use it. Overall the service is fantastic and the employees are so welcoming. I use Ford all the time. I have ford pass but unable to use it. Overall the service is fantastic and the employees are so welcoming. I use Ford all the time. More

Larry was AWESOME! He had the car coming in that we wanted, found it at the depot, had it brought in early, and made my wife as happy as can be! Everyone was friendly and best experience we’ve ever had wanted, found it at the depot, had it brought in early, and made my wife as happy as can be! Everyone was friendly and best experience we’ve ever had! Thank you! More

I am writing to express my dissatisfaction with the customer service provided by your Service Manager, Chuck on September 21, 2020, at your Service Department located in Arlington. I have been a loyal customer service provided by your Service Manager, Chuck on September 21, 2020, at your Service Department located in Arlington. I have been a loyal customer with your dealership for nearly seven years and have spent thousands of dollars with your establishment over those years. Though my previous service advisors, Jason K. and Billy Cox were always professional, courteous, and respectful, I found my interaction with your current Service Manager to be unprofessional, dismissive and discourteous. In addition to not wearing a face covering, when I attempted to thank your service manager for finally being responsive to my attempt at servicing my vehicle, he walked away with no return acknowledgment leaving Krystal Reyes to apologize for his impolite behavior and curt departure. More