Clay Cooley Ford

Great response, great service, great attitude and personality. He done a excellent job, his greetings were wonderful. I gave him 5 star for every performance. personality. He done a excellent job, his greetings were wonderful. I gave him 5 star for every performance. More

Don Davis Ford has one of the worst service centers ever. I had to call them to set an appointment for a recall and the phone person transferred me to the service center, After an hour of calling and being I had to call them to set an appointment for a recall and the phone person transferred me to the service center, After an hour of calling and being put on hold so many times by three different people and leaving a voice message with two different managers. One with rowdy and not sure the others name. Still no appointment. The next day Rowdy called and he asked me if I was able to make an appointment and I said no. I explained how this shouldn't be so hard and it feels like I'm begging just to get my car in for service and being put on hold so many times and he can go back and listen to the recordings to see how many people I spoke with and how nice and respectful I am and still is speaking with him. He had Larry a service advisor call me back and I told him I received a letter about the door latch recall and I wanted to get it fixed and for them to take a look at my transmission because it's under warranty still. He made the appointment for 9/21/20 for 8am. I pulled in and there was a Lincoln and a Corvette in front of me and 4 people rushed to them and I waited next to my poor Ford Focus. A few minutes passed no one said anything to me just awkward silence and eye contact. Both cars had been driven off. One person had to go into the building passed next to me and said someone will be with you. I waited and people are staring at me inside the building and finally and older man came out not Larry and asked me if I had been helped. I told him no and he looked up my information and told me that he can get me in to check the transmission but not the recall because they are behind at least two weeks to get that done. I told him why didn't Rowdy or Larry tell me that and I made myself clear to several different people I wanted to have the recall done and transmission checked only. He went back inside to speak with Larry and told me I would have to bring my car back or leave it for two weeks. I told him I had to take vacation time to be here and they wasted my time he stated that Rowdy will call me back to set another appointment. It's 9/26/20 and no call back! I found AutoNation Ford and I called them I made and appointment and for Saturday go figure for both my concerns, only took 5 minutes thank God! I'm still waiting for my phone call from Don Davis. What in the world is going on there! More

Ms. Reyes was very friendly and helpful. Service was prompt. To date ALL of my experiences with Don Davis Ford, from purchase to service, have been excellent. prompt. To date ALL of my experiences with Don Davis Ford, from purchase to service, have been excellent. More

I spent $2000 in service and the same problem exists. I left a message for Service Rep Larry Davis twice with no call back. Made a follow up appointment directly through the desk. left a message for Service Rep Larry Davis twice with no call back. Made a follow up appointment directly through the desk. More

Wish they would put as much effort into their service as they do begging for a good review. I received no less then 10 emails and/or calls asking for a 5 star review. But I couldn't get my vehicle delivered they do begging for a good review. I received no less then 10 emails and/or calls asking for a 5 star review. But I couldn't get my vehicle delivered with windshield wiper fluid, correct air pressure or just clean. The dealership can't complete the simplest tasks without multiple follow-up and visits. This is the second and last vehicle I will buy from them. Salesman Ishmael is super nice and tries hard but doesn't have the support from the other departments. More

Krystal Reyes was a delight. She followed up and kept me apprised about the services being done to my vehicle and it was ready when promised! I am happy with my most recent visit. apprised about the services being done to my vehicle and it was ready when promised! I am happy with my most recent visit. More

Excellent & friendly service from Sam. Answered all questions. Service was fast, easy & reasonably priced.. Will be returning for all my car service needs. Thank you!!! questions. Service was fast, easy & reasonably priced.. Will be returning for all my car service needs. Thank you!!! More

I received excellent service from Ishmael and Quincy. Ishmael was straight forward, honest, and very nice. He helped making my first car purchase very easy. Ishmael was straight forward, honest, and very nice. He helped making my first car purchase very easy. More

They are so nice!I felt very comfortable all the time, I loved that they solved all my questions. they helped me a lot. Thankyou loved that they solved all my questions. they helped me a lot. Thankyou More

Jasmine was very professional, she did an outstanding job and went out of her way to help us find and take the vehicle we wanted home and went out of her way to help us find and take the vehicle we wanted home More