Clay Cooley Ford

Great experience Thank you to Clark and Rowdy, and the service department. Drop-off, loaner rental, and pickup were all very smooth and everything was done to my sati Thank you to Clark and Rowdy, and the service department. Drop-off, loaner rental, and pickup were all very smooth and everything was done to my satisfaction. Much appreciated! More

GREAT Great service department Larry Davis was awesome. He took care of my vehicle and made sure my vehicle was running perfect. I will be back. Great service department Larry Davis was awesome. He took care of my vehicle and made sure my vehicle was running perfect. I will be back. More

Great experience! I had a great experiencing buying a vehicle from Don Davis. They were fair and made the deal quick. Gus was awesome! I would definitely buy another I had a great experiencing buying a vehicle from Don Davis. They were fair and made the deal quick. Gus was awesome! I would definitely buy another vehicle from them! More

Oil Change Sam was very good and showed me what service was need soon. He explained about the future work and gave me a print out so I could decide when and wha Sam was very good and showed me what service was need soon. He explained about the future work and gave me a print out so I could decide when and what to do. More

Great time there. Clean place. Samer took great care of me. Service time was within time expectation. I didn’t have an appointment but still service provided was excellent. me. Service time was within time expectation. I didn’t have an appointment but still service provided was excellent. More

Service is always slow. You wait hours for an oil change, with an appointment. I get service elsewhere unless it’s something for a warranty. with an appointment. I get service elsewhere unless it’s something for a warranty. More

Don Davis dealership was highly recommended to me 10 years ago when I purchased a Ford fusion from a friend's dealership in central Texas. I had been needing to bring it in earlier, didn't realize the years ago when I purchased a Ford fusion from a friend's dealership in central Texas. I had been needing to bring it in earlier, didn't realize they were so friendly. More

First I was running behind time because the train 🚂 had all traffic at a standstill so I call the service department and told them what was happening so they said just come on we will get you in Service wa all traffic at a standstill so I call the service department and told them what was happening so they said just come on we will get you in Service was on point and it didn’t take a long time, I was very pleased 😀 More

I will recommend Don Davis Ford/Lincoln for oil changes only. i’m disappointed to see that all the Lincoln vehicles have been removed from the lot and I am unsure that they even sell Lincoln at this point. only. i’m disappointed to see that all the Lincoln vehicles have been removed from the lot and I am unsure that they even sell Lincoln at this point. I am never asked if I want my Lincoln washed, so the vehicle is returned with greasy handprints on the hood, roof, windows, and inside the car. I have pointed this out to them on numerous occasions. But got little response other than and apology. If I have anything further serviced I preferred to take it to a Lincoln Dealership over in Fort Worth. But when I am in a rush and the Lincoln Dealership cannot get me in I use Don Davis as a convenience. I don’t like being harsh but you were treated the same as someone who owns a Ford focus. Lincoln is supposed to be a premium luxury vehicle and there are perks to owning such a vehicle. Don Davis is a Ford Dealership and it is very obvious. They lack a little polishing. So as far as recommending Don Davis, yes if you need fluids changed. I would not recommend them for major repair. I have taken my Lincoln to them for recalls and the manner in which you are treated is very non-accommodating. You are told you have to leave your vehicle and no mention of a loaner, rental or shuttle service. Let’s not forget to mention a timeline. I will continue to use Hook’s Lincoln for all other service needs. More

Probably the worst service experience ever Set up appt for a recall about 10 days in advance. Took car in on Thurs 6/11, called on Fri, wasn't done. Needed car, went to pick it up. They had Set up appt for a recall about 10 days in advance. Took car in on Thurs 6/11, called on Fri, wasn't done. Needed car, went to pick it up. They had car 1 1/2 days and did nothing. Told us parts were not in but they had those 10 days to get them there.. Did not have car ready. Could not find service writer although they paged 3 times. Had to go into her cubicle to get keys. During that time made several phone calls to both service writer and shop manager. Always went to voice mail, never a return call. Manager called about two weeks later on a Monday that parts were in but didn't have a loner car. Would call Tues to let me know when I could bring it in. Finally called on Friday and set up appt for following Monday. Added oil change to the order with $39.99 coupon. Tried to overcharge me but did rectify that after some debate. The only bright spots and the reason I gave it 2 stars instead of 1: the original service writer apparently got fired and Mark, who I was told to ask for when I brought it in. Mark was pleasant, knowledgeable and a breath of fresh air at this facility. More