Clay Cooley Ford

This dealership is one of THE WORST I’ve ever dealt with, and Ive bought lots of cars!! Your service dept is DESPICABLE!! Does no good whatsoever to have an appt, because it means nothing! Average 3 hour and Ive bought lots of cars!! Your service dept is DESPICABLE!! Does no good whatsoever to have an appt, because it means nothing! Average 3 hours to get a simple oil change... WITH AN APPT!!!! What good does it do??? None of your service advisors know what they’re doing, your sakesnaen are never there more than a month....something is bad wrong with management!!! I will never buy again from Don Davis!! Never!!! More

My experience was good! Why does this have to be a minimum of 25 words when I can say what needs to be said in 4. minimum of 25 words when I can say what needs to be said in 4. More

The service lady was awesome - Elizabeth but I had valuable stuff stolen from underneath the back seat - which was concealed. When I brought to attention of the management- I was treated like I did s valuable stuff stolen from underneath the back seat - which was concealed. When I brought to attention of the management- I was treated like I did something wrong. You expect leaving your 70k vehicle with a n organization that it would be locked and protected at all times. It was not and apparently this has happened previously and management does not have a solution - cameras don’t to work either. Good luck on your next visit. More

Don Davis is our go to car dealer very professional they always go above and beyond for there customers , we recommend this dealership to all our family and friends . always go above and beyond for there customers , we recommend this dealership to all our family and friends . More

purchased used vehicle had a very pleasant experience at Don DAvis. Don Rupp was very nice and NOT pushy at all. Tyrone was also such a nice Guy. had a very pleasant experience at Don DAvis. Don Rupp was very nice and NOT pushy at all. Tyrone was also such a nice Guy. More

LONG WAIT FOR AN INSPECTION I was the first person to pull up at 6:15 on 6/23/20. When the door was open at 7:00 I pulled in and right after that the power went out. I set in a d I was the first person to pull up at 6:15 on 6/23/20. When the door was open at 7:00 I pulled in and right after that the power went out. I set in a dark waiting room for 2 hours waiting for the lights to come on. At 9 AM the power came back on. (I don't fault the dealership for the power outage. However, when the lights came back on, I had to wait 1 hr and 45 minutes for the state inspection to be completed. I could have gone to Firestone and gotten in and out within 30 minutes. This isn't the first time this has happened. I waited almost a half day for my car to go thru inspection and once again...I was the first person in line. The service technician asked for my business and said a delay like that would never happen again. On the occasion before this, my battery had gone out. I had bought the original battery there. I paid for insurance and the insurance company would have paid for the towing to and from your dealership. I was told that I had to be there to sign for the work. I explained I had no way to get there. A new battery there would have cost me $30-$40. I made several calls trying to work this out. What ended up happening was that my insurance company towed my car from my home to Firestone and back at no charge. Firestone did not require me to sign anything. However, the battery ended up costing me $386. My car is 13 years old. I had planned on buying a Ford. I am very hesitant to do business with your dealership. More

Ryan was great he has excellent customer service and is a genuine person. The overall experience was great and I would definitely recommend giving Don Davis a visit! Ask for Ryan! genuine person. The overall experience was great and I would definitely recommend giving Don Davis a visit! Ask for Ryan! More

Able to get appointment convenient for my schedule. Always receive fast, friendly, and quality service every time I come in, Will return for future service. Always receive fast, friendly, and quality service every time I come in, Will return for future service. More

I was very disappointed. I was there 5 1/2 hrs just for an oil change and recall. My advisor never checked on me. I went to the cashier twice. I never got my recall fixed. and I get in my car and it did no an oil change and recall. My advisor never checked on me. I went to the cashier twice. I never got my recall fixed. and I get in my car and it did not get vacuumed. My advisor did not go over the recommendations on the paper like they normally do. I went back to get my car vacuumed and get windshield wipers as recommended on the paper after I read it. Not happy at all but their mechanic work is amazing. Customer service from advisor sucked! More

Larry Hinton has taken care of me through 4 trucks! Always a great experience. I will be buying a new truck hopefully soon when the 2021s come out. Always a great experience. I will be buying a new truck hopefully soon when the 2021s come out. More