Clay Cooley Ford

The Service Adviser, Billy Cox, did an excellent job. He took great care of me and I couldn't have been more pleased or had a more pleasant experience. took great care of me and I couldn't have been more pleased or had a more pleasant experience. More

Set up an appointment for the SYNC and was told that it will take 2.5 to 3 hours just to get it checked. And this is with an appointment time exactly when the SYNC technician is coming to Don Davis Arlingt will take 2.5 to 3 hours just to get it checked. And this is with an appointment time exactly when the SYNC technician is coming to Don Davis Arlington. After about 30 minutes the car did get checked and I was supposed to get a call when the part is available. This was 10 days ago and the needed part is apparently a very common issue. Tried check on the status on the phone but got transferred without even a word to where I am being transferred. Then I asked to speak with the supervisor of the service department and got transferred several times but didn't get to speak to the service department manager. I have no idea if the part has even been ordered. Very, very, very strange and surprisingly poor service. More

Once again, Don-Davis Ford completed there service in a very good timely manner. Purchased the vehicle at Don-Davis in Arlington and have always had it service there. Excellent service! Thank You! very good timely manner. Purchased the vehicle at Don-Davis in Arlington and have always had it service there. Excellent service! Thank You! More

Vehicle was ready for presentation,salesman was knowledgeable of vehicle also friendly test drive went well overall a pleasant experience in the purchasing of the vehicle knowledgeable of vehicle also friendly test drive went well overall a pleasant experience in the purchasing of the vehicle More

Showroom extremely well kept. Larry Hinton is very knowledgeable and was a pleasure to deal with. Our transaction was handled professionally and in a timely manner knowledgeable and was a pleasure to deal with. Our transaction was handled professionally and in a timely manner More

My F250 Super Duty had a severe wobble in the steering when hitting bumps at highway speeds. The steering damper is the fault and it is apparently a common issue. The problem had been worked on by anoth when hitting bumps at highway speeds. The steering damper is the fault and it is apparently a common issue. The problem had been worked on by another dealer but persisted. Apparently Ford has a new fix and thanks to Larry Davis and Rowdy Hickox I am back on the road and my pickup has the steering I would expect! More

The diagnostic capabilities need improvement It is taking too many repeat visits to resolve problems with my vehicle (i.e., chirping in A/C, windshield wiper blades, dragging in rear brakes, sput It is taking too many repeat visits to resolve problems with my vehicle (i.e., chirping in A/C, windshield wiper blades, dragging in rear brakes, sputtering whenever gas is put into my 2016 MKZ). After the recommended fuel induction service and the replacement of a fuel sensor the sputtering problem still continues. As a customer I hear too much, "We weren't able to duplicate it." As I read over the service details, it appears that something in the servicing of my vehicle just wasn't done correctly the first time. Case in point the work described in the repair of the dragging in my rear brakes. I had a service advisor actually tell me that my brand new windshield wiper blades needed to "wear down" a bit to stop the terrible noise they were making. I get this and similar responses to frequently. I am waiting for a response regarding the price match I submitted to purchase tires! Finally, it is unreasonably difficult to reach the service department staff, a voice mail message seems to fall into a black hole, rarely is there a callback. More

Pickup/delivery Pickup, delivery and customer service was awesome! Very nice experience.and having your vehicle picked and delivered is an excellent service offered b Pickup, delivery and customer service was awesome! Very nice experience.and having your vehicle picked and delivered is an excellent service offered by the dealership!!!!!!!!! More

Xavier treated both my wife and I very professionally. The sales manager and Xavier worked to get a price that we could all agree to. The sales manager and Xavier worked to get a price that we could all agree to. More

awesome visit Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was alre Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was already aware of to the rear bumper. We have been doing business with Don Davis since moving to DFW 15 years ago. We love them. They are always kind and take the time to know you and your vehicle needs. Way to go guys. More