Clay Cooley Ford

awesome visit Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was alre Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was already aware of to the rear bumper. We have been doing business with Don Davis since moving to DFW 15 years ago. We love them. They are always kind and take the time to know you and your vehicle needs. Way to go guys. More

Terrible service, ignored for 10 minutes after I got there, under staffed, don’t care about customers, same thing last time I was there, you just stand there being ignored while customers wander around there, under staffed, don’t care about customers, same thing last time I was there, you just stand there being ignored while customers wander around trying to find someone who will help them More

electrical shorts hurt 4 days now and no more issues. Diagnosis of electrical issues can be costly. great job! Got it right. Larry Davis was great. He listened to me and fo 4 days now and no more issues. Diagnosis of electrical issues can be costly. great job! Got it right. Larry Davis was great. He listened to me and found the voltage drop/short that was keeping the battery from charging. Do to the nature of the repair he was also able to fix the door latch re-call while waiting to be sure the charge was holding. That's thinking. I just wanted the truck to start when I turned the key and was thinking of nothing else. Mike Cahill More

The service dept does not treat customers fairly or keep appointments. It shouldn't 2 and a half hours for oil change with appointment time appointments. It shouldn't 2 and a half hours for oil change with appointment time More

I appreciate Billy Cox for setting up an appointment to get the recall done on my 2017 Ford Escape. He was able to provide me an estimate on how long the fix would take. This helped me plan whether I wou get the recall done on my 2017 Ford Escape. He was able to provide me an estimate on how long the fix would take. This helped me plan whether I would stay until it was fixed, or to arrange for a ride home if it was an all day fix. As for the off-site telephone operators for Ford Service, I find them very ineffective. They were not able to tell me how long this fix would take. For a previous visit, they scheduled me on a Saturday for work that should have been scheduled on a weekday. I was so frustrated with them, I was ready to stop buying anymore Ford vehicles. More

Above and Beyond We came into the dealership and thought we knew what we wanted, but after Walter showed us the Edge we knew that was our car. We told him what we wa We came into the dealership and thought we knew what we wanted, but after Walter showed us the Edge we knew that was our car. We told him what we wanted and needed on the SUV and ended up with the Edge Titanium Elite ST. The deal was made and the papers signed. Then Walter went above and beyond trying to find where the car was located with the colors we selected. A week later we had our car and couldn't be more satisficed. Thanks to everyone involved! Please only use only CF if this is submitted More

Everything went fine real smooth great customer service great timing everything went fine would recommend this service advisor to anybody thanks first time that everything was done in less than 2 hours great timing everything went fine would recommend this service advisor to anybody thanks first time that everything was done in less than 2 hours More

Oil Change and Driver Window repair Repair took longer the expected due to late arriving parts, so I was given a free car wash (the Expedition needed it) lol the delay was not an issue. Repair took longer the expected due to late arriving parts, so I was given a free car wash (the Expedition needed it) lol the delay was not an issue. More

Came in for Service left with 2 new vehicles Billy Cox helped us with service on my wife's vehicle. As always he did an outstanding job! We look forward to seeing him when we come in for servic Billy Cox helped us with service on my wife's vehicle. As always he did an outstanding job! We look forward to seeing him when we come in for service. He is very knowledgeable, provides great customer service and follows through to make sure that we a;ways receive a great service experience every time! While Billy was working on my wife's vehicle, I went over to visit Larry Hinton, who has taken care of all of our vehicle purchases for many years. Larry looked at where we were in our current vehicles and helped my wife and I to get into two vehicles. Larry is the reason we keep coming back to Don Davis! He is professional, very knowledgeable, very customer focused, and genuinely cares about his customers. My family calls him Uncle Larry. This was our first time working with Willie Woodard. Willie did an outstanding job and helped work things out so that the financing fit what we were looking for. Willie is very customer focused and provided a great experience! More

I went to the dealership about a warranty issue. I spent over two hours there before the service advisor told me that my vehicle would not be covered under warranty and if j wanted to I would have to pay ou over two hours there before the service advisor told me that my vehicle would not be covered under warranty and if j wanted to I would have to pay out of my pocket. I will never go back and use their service department or purchase a vehicle from them. They lost a customer for life. More