Clay Cooley Ford

My recent visit was the Best experience I have had in about 3 years at Don Davis Ford service. The new service manager seems to have really stepped up processes, follow up and follow through making it fe about 3 years at Don Davis Ford service. The new service manager seems to have really stepped up processes, follow up and follow through making it feel like a service department again and not a “sales” floor. Billy Cox was our advisor and he was very knowledgeable and professional. More

We have been Don Davis customers for over 14 years , the service providers are always knowledgeable about the vehicle being serviced and what it needs for our warranty . We highly recommend this dealership service providers are always knowledgeable about the vehicle being serviced and what it needs for our warranty . We highly recommend this dealership with the service dept . More

Don Davis has always taken good care of me and I have bought many cars from them for the past 20 years. They have a great sales team, management and have always provided great Service!! bought many cars from them for the past 20 years. They have a great sales team, management and have always provided great Service!! More

Testing for something I already knew was wrong I went into Don Davis Ford to get my Ford Fusion Hybrid 12v battery replaced. They spent 2 hours testing it to tell me it needed to be replaced. This I went into Don Davis Ford to get my Ford Fusion Hybrid 12v battery replaced. They spent 2 hours testing it to tell me it needed to be replaced. This is something I already knew and told them upon arrival. I was continually updated on the status, which I appreciate. However, I was there with my one year old son waiting. I would hope that they would have just gone ahead with the problem I knew was the issue, which was the battery. The car needed to be jump started three times in the four days before bringing it in and I never had this issue before. The car had been parked in the driveway at my house for that week only being moved once a day. I knew the problem, they didn't listen, and so I spent a solid 2.5 hours waiting for them to tell me what I already knew. I had to have my husband come and pick my son and I up since we were still waiting. I probably will not return to Don Davis Ford for service. One, because my Fusion is just about to be sold, and two, because of this experience. More

Excellent service Elizabeth was a pleasure to work with. She explained the recommended service items for the future visits. It was a good customer experience. There Elizabeth was a pleasure to work with. She explained the recommended service items for the future visits. It was a good customer experience. There was no pressure to do any immediate repairs. More

Great place to bring your vehicle. I came in for an oil change and tire rotation. The adviser informed me of some needed services and gave me a detailed outline of them. I will be comin I came in for an oil change and tire rotation. The adviser informed me of some needed services and gave me a detailed outline of them. I will be coming back to have the work done. The service cashier was very friendly. More

Fell short on Maintenance! Nice people, Service Advisor fell short on checking for part availability, there would have been plenty of time for parts to be ordered. As a resul Nice people, Service Advisor fell short on checking for part availability, there would have been plenty of time for parts to be ordered. As a result my car was not ready when promised and I was left with out a car overnight unexpectedly. I was given a price break. Still not happy. More

Excellent Rowdy and his team do a fantastic job of Going above and beyond! They take care of our mutual customers 100% of the time. every time. Rowdy and his team do a fantastic job of Going above and beyond! They take care of our mutual customers 100% of the time. every time. More

Regular oil change and some electronic problems. Your service department was very nice and did not make an old lady feel like an idiot when they explained where the overhead light switch is located a Your service department was very nice and did not make an old lady feel like an idiot when they explained where the overhead light switch is located and the reason all four windows went down when she wasn't there! More

It was a great experience! We had two cars to trade in and buy and all of the staff Chad, Quincey, Ashanti all went above and beyond!! and buy and all of the staff Chad, Quincey, Ashanti all went above and beyond!! More