Clay Cooley Ford

Every time I call for an appointment, something always gets messed up, either they say they scheduled me for the wrong day or another issue EVERYTIME gets messed up, either they say they scheduled me for the wrong day or another issue EVERYTIME More

State Inspection was excellent - I was advised I needed new tires as threads were thin. Had tires replaced, front end alignment. Very satisfied with the service was excellent - I was advised I needed new tires as threads were thin. Had tires replaced, front end alignment. Very satisfied with the service More

Nice people The staff was very nice and seemed to answer all my questions, Ishani Elphick was also very nice and alway answered my question and if she could not, The staff was very nice and seemed to answer all my questions, Ishani Elphick was also very nice and alway answered my question and if she could not, she find a person that could answer my question. More

Just Right Everyone at the dealership was pleasant. Our sales person Walter, was particularly patient with us as we searched for the "just right" truck. He was Everyone at the dealership was pleasant. Our sales person Walter, was particularly patient with us as we searched for the "just right" truck. He was willing to allow us to test drive more than one truck so my husband could be confident in the accessories he wanted. I would recommend this dealership to everyone. One thing I really liked was the price we negotiated was the "out the door price". At the same time we purchased another vehicle of a different make and model from another dealership and the price to purchase was such a surprise. There were so many odd add-ons to complete the purchase that I really wished you sold Tahoe's also. We may have to learn to like Explorers. More

manufacturer recall Took care of my recall issue in a timely manner. Scheduled appointment to meet my schedule. Time at service shop was very reasonable. Took care if Took care of my recall issue in a timely manner. Scheduled appointment to meet my schedule. Time at service shop was very reasonable. Took care if issue, More

Good as always Will miss Steven Lynn but glad Jessica is back Mr Will Clark will probably be the reason I will purchase another car or truck from this dealership Will miss Steven Lynn but glad Jessica is back Mr Will Clark will probably be the reason I will purchase another car or truck from this dealership More

I had my oil changed and tires rotated and I was out in an hour. That is still a long wait I know, but nothing compared to what it has been for the last 3+ years! The usual wait time for this service was 3 an hour. That is still a long wait I know, but nothing compared to what it has been for the last 3+ years! The usual wait time for this service was 3 hours. I am very to please to see new leadership for the service Team. The service department behaved like a service department and not the sales floor. More

I was very pleased at how painless and easy it was to purchase my brand new 2019 Edge! Customer service was great too! Thank you! purchase my brand new 2019 Edge! Customer service was great too! Thank you! More

Everything was great until I brought my truck I was trading in back and Leroy wanted to know where my floor mats were like I was trying to steal him from me that pissed me off trading in back and Leroy wanted to know where my floor mats were like I was trying to steal him from me that pissed me off More

My experience with an appointment for an oil change was bad Took me 25 minutes to get to the dealership for an oil change. Had a appointment at 1:00pm. Was told I would have to wait 2 to 3 hours before they cou Took me 25 minutes to get to the dealership for an oil change. Had a appointment at 1:00pm. Was told I would have to wait 2 to 3 hours before they could get to it. The person who worked with me said the reservation people do this all the time and I should come in at 7 or 7:30 am. I asked who I could complain to and he told me Eric was on the way. He took a long time to come to me and I considered he may just.be taking a long time to hope I would just drive off. Eric later told me he was the only manager on duty and he was busy with other issues. He asked me if he could get me out in a hour and a half. Told me it took that long to complete an oil change. I waited and the oil change was complete at 2:15. My experience will prevent me from being a Don Davis customer when I buy my wife a new Ford. So the time went from a 2 to 3 hour wait to get to the job started to getting me out in one hour and 15 minutes. More