Clay Cooley Ford

My experience with an appointment for an oil change was bad Took me 25 minutes to get to the dealership for an oil change. Had a appointment at 1:00pm. Was told I would have to wait 2 to 3 hours before they cou Took me 25 minutes to get to the dealership for an oil change. Had a appointment at 1:00pm. Was told I would have to wait 2 to 3 hours before they could get to it. The person who worked with me said the reservation people do this all the time and I should come in at 7 or 7:30 am. I asked who I could complain to and he told me Eric was on the way. He took a long time to come to me and I considered he may just.be taking a long time to hope I would just drive off. Eric later told me he was the only manager on duty and he was busy with other issues. He asked me if he could get me out in a hour and a half. Told me it took that long to complete an oil change. I waited and the oil change was complete at 2:15. My experience will prevent me from being a Don Davis customer when I buy my wife a new Ford. So the time went from a 2 to 3 hour wait to get to the job started to getting me out in one hour and 15 minutes. More

Was not happy through I took 3 weeks, multiple phone calls (with no return calls) & finally got an appointment by contacting the General Manager! Customer service has gone down the tank! calls (with no return calls) & finally got an appointment by contacting the General Manager! Customer service has gone down the tank! More

Larry! Larry was not the technician assigned to us when we went in, but ended up not only coming over to greet me because our tech was busy . He wanted to ma Larry was not the technician assigned to us when we went in, but ended up not only coming over to greet me because our tech was busy . He wanted to make sure I was good. Ended up that he did help me due to the extra issues I was having with my truck. He went above and beyond to make me happy . He is a very sweet guy. A big thank you to him . The Culps I do not see the Larry that helped me listed below. More

Friday’s service visit was great. The Saturday before was not so good. Arrived at my 830 appointment and was told I had a 3 hour wait. Not a happy camper. Why have appointments if you are going to have to wa not so good. Arrived at my 830 appointment and was told I had a 3 hour wait. Not a happy camper. Why have appointments if you are going to have to wait 3 hours. More

Everything was great until I brought my truck I was trading in back and Leroy wanted to know where my floor mats were like I was trying to steal him from me that pissed me off trading in back and Leroy wanted to know where my floor mats were like I was trying to steal him from me that pissed me off More

Absolutely recommend! Everyone I had the pleasure of working with was friendly, patient and willing to explain and work with me. First time buying a car and they made it easy and enjoyable! Was not plan working with was friendly, patient and willing to explain and work with me. First time buying a car and they made it easy and enjoyable! Was not planning on buying a car going in and left with one I couldn't imagine not having now. Thank you! Go everyone! More

My recent visit was the Best experience I have had in about 3 years at Don Davis Ford service. The new service manager seems to have really stepped up processes, follow up and follow through making it fe about 3 years at Don Davis Ford service. The new service manager seems to have really stepped up processes, follow up and follow through making it feel like a service department again and not a “sales” floor. Billy Cox was our advisor and he was very knowledgeable and professional. More

We have been Don Davis customers for over 14 years , the service providers are always knowledgeable about the vehicle being serviced and what it needs for our warranty . We highly recommend this dealership service providers are always knowledgeable about the vehicle being serviced and what it needs for our warranty . We highly recommend this dealership with the service dept . More

Don Davis has always taken good care of me and I have bought many cars from them for the past 20 years. They have a great sales team, management and have always provided great Service!! bought many cars from them for the past 20 years. They have a great sales team, management and have always provided great Service!! More

Testing for something I already knew was wrong I went into Don Davis Ford to get my Ford Fusion Hybrid 12v battery replaced. They spent 2 hours testing it to tell me it needed to be replaced. This I went into Don Davis Ford to get my Ford Fusion Hybrid 12v battery replaced. They spent 2 hours testing it to tell me it needed to be replaced. This is something I already knew and told them upon arrival. I was continually updated on the status, which I appreciate. However, I was there with my one year old son waiting. I would hope that they would have just gone ahead with the problem I knew was the issue, which was the battery. The car needed to be jump started three times in the four days before bringing it in and I never had this issue before. The car had been parked in the driveway at my house for that week only being moved once a day. I knew the problem, they didn't listen, and so I spent a solid 2.5 hours waiting for them to tell me what I already knew. I had to have my husband come and pick my son and I up since we were still waiting. I probably will not return to Don Davis Ford for service. One, because my Fusion is just about to be sold, and two, because of this experience. More