Clay Cooley Ford

Great It was great and the work was done fast. I always get greeted with a smile and how are you. This is a great dealership It was great and the work was done fast. I always get greeted with a smile and how are you. This is a great dealership More

Very poor customer service It took a week for them to even be able to look at my vehicle. Return calls from Service Writer were not forthcoming, to such an extent I was forced t It took a week for them to even be able to look at my vehicle. Return calls from Service Writer were not forthcoming, to such an extent I was forced to visit the dealership in person just to obtain information about my repairs. My batter failed 24 hours after I picked up after repairs. I had requested battery service and check up. After replacing the battery, fully read the paperwork and saw where the technician indicated the vehicle needed a new battery. The dealership did not inform me a new battery was needed, nor did they offer to sell and install one. I cannot imagine a scenario that would lead me to return to Don Davis with a vehicle needing repairs. More

1st Oil Change on my Certified Pre-Own 2015 Escape I had an appointment during for during the weeks so that my wait time should be less. My Appt was on a Wednesday at 4:30pm I arrived at 4:20pm. The s I had an appointment during for during the weeks so that my wait time should be less. My Appt was on a Wednesday at 4:30pm I arrived at 4:20pm. The service tech had the appt with come to find out he had only been there for maybe 1 month. He took down all my vehicle information and then I asked how long it would take and he replied 1 1/2 - 2 Hours (For an Oil Change), he pointed to the customer reception area and said I could wait in there. As I walked in the reception area the area felt very old and not relaxing. 1 1/2+ went by and finally my service tech came in to say my vehicle was ready. he handed my a portfolio of my vehicles SO CALLED multi point inspection, and then walked me to the cashier. After I paid I was handed my KEY-FOB only and I asked were was the rest of my keys and I was told they remove the Key-fob from the key rings and leave the rest of the keys in the vehicle. Then the proceeded to tell me that my vehicle was parked out front (No one walked me to my car) - Once I got to my vehicle I noticed that it wasn't washed or vacuumed out. I was so mad I just left I felt like a 2nd class citizen. I have been to several other dealerships (Ford, Honda) and was treated with better customer service and nicer reception areas. Don't think I will return. Lyn More

Just terrible, will not be back. This service center had my truck for an entire week and didn't touch it. After calling several times, I decided to drive up there. Surprise, all of a This service center had my truck for an entire week and didn't touch it. After calling several times, I decided to drive up there. Surprise, all of a sudden they knew what was wrong with the vehicle. Needless to say, I didn't allow them to make the repairs and will be taking it elsewhere in the future. More

Excellent service Peetty straight forward trip, set an appointment - I showed up 5 minutes early and they were waiting for me; only had to wait an hour to get my mainte Peetty straight forward trip, set an appointment - I showed up 5 minutes early and they were waiting for me; only had to wait an hour to get my maintenance done. More

Repeat customer Met right away and welcomed. Treated with respect and never felt pressured. Brought several vehicles around for us to see Even brought the same veh Met right away and welcomed. Treated with respect and never felt pressured. Brought several vehicles around for us to see Even brought the same vehicle around more than once. Questions answered when ask. Even by employees that were not our salesman, they checked to make sure we were being taken care of. Sales manager took the time to sit and visit and did not seem too busy for us. More

My service advisor realized the severity of the issue I was having with my truck. She got me in the next business day and had the technician come out and talk with me about it. I was able to wait on the tr was having with my truck. She got me in the next business day and had the technician come out and talk with me about it. I was able to wait on the truck as he worked through the issue. More

Extended warranty doesn’t work Brought my 2017 Ford in for oil change and eco booster not working correctly. They charged me to reset it all. Why was this not included in the exte Brought my 2017 Ford in for oil change and eco booster not working correctly. They charged me to reset it all. Why was this not included in the extended warranty I bought for over $2,000? Will never buy a car from Don Davis again. The service was ok although it took over two hours. More

Service Steven Lynn really knows his stuff, and very attentive. The lady at the cashiers desk was very nice and very helpful. I would recommend to anyone the Steven Lynn really knows his stuff, and very attentive. The lady at the cashiers desk was very nice and very helpful. I would recommend to anyone the service at Don Davis Ford. More

service my 2019 ford T250 and 2020 ford transit Always get help with what I need thanks to Mr Willie and Mr Bo with the purchase of my 2- cargo vans 2019/2020 and on Service Thanks to Jessica Hall a Always get help with what I need thanks to Mr Willie and Mr Bo with the purchase of my 2- cargo vans 2019/2020 and on Service Thanks to Jessica Hall always happy to help me with any question I may have More