Clay Cooley Ford

Great customer service I had great experience and I would come back for all of my future services I would tell other about the dealership. I was very impressed I had great experience and I would come back for all of my future services I would tell other about the dealership. I was very impressed More

Worked with my timeline Steven Lynn was so great to work with! I was able to text him about getting my Lincoln in for a service and he was able to set up the appointment with Steven Lynn was so great to work with! I was able to text him about getting my Lincoln in for a service and he was able to set up the appointment within my limited time frame. He made sure to set up the valet service and kept me updated throughout the whole process of getting my car serviced. More

5 stars overall Our salesman Will Clark is the most patient and helpful person around. We had been looking for a vehicle for a few years, checking in from time to ti Our salesman Will Clark is the most patient and helpful person around. We had been looking for a vehicle for a few years, checking in from time to time, and Will was always helpful and congenial. Would purchase from him again. More

performance tune-up The staff was friendly and I road with the service tech who quickly found what was wrong. Also it was all covered under my maintenance plan and extend The staff was friendly and I road with the service tech who quickly found what was wrong. Also it was all covered under my maintenance plan and extended warranty. My 2016 Focus ST, now performs like the day it was new. More

Great experience! Use Bobby Jones as salesmen for years. Great dealership!! Bobby Jones is great. He has sold me 4 duallys. Sales manager was great as well. Finance was great. Overall great experience! Will Great dealership!! Bobby Jones is great. He has sold me 4 duallys. Sales manager was great as well. Finance was great. Overall great experience! Will visit again! More

Oil change Everyone was very friendly. My oil change was done in the time frame I was given. They have a nice area to wait for your service to be done. Everyone was very friendly. My oil change was done in the time frame I was given. They have a nice area to wait for your service to be done. More

Check engine light came on after repairs. I went in for a battery replacement and they left the breather hose off of the intake causing the check engine light to come on. I went in for a battery replacement and they left the breather hose off of the intake causing the check engine light to come on. More

Typical dealership Oil change I typically get try to get Stephen when I come in, because he's been so personal and just an all around amazing service person. This time I had to mak I typically get try to get Stephen when I come in, because he's been so personal and just an all around amazing service person. This time I had to make an appointment and was not able to get Stephen. I had another service person named Bill. I did not even meet Bill, another lady came out and took down all my information, had me sign paperwork and I left my car there. I did not receive any notification that my car was done, I had called and asked which he replied it was but that I needed to have one tire replaced due to a nail. Which was going to cost me $150 extra; I went to pick up my car, without paying for a replacement tire, they brought the keys up to the front desk and as I went to leave my car was not out front, this isn't the first time it's happened but since I had called and said that I was on my way, I expected my car to be ready to go. I had to hand back my keys, and wait for them to bring it around, but there is still the notification on the display saying I need to change my oil. I assumed it would be like when I put air in my tires and it needs to be driven a few miles before it turns itself off. It still has not turned itself off. When I had called Bill said that they could not patch the nail in my tire, I took it to Discount Tire down the street and had it patched for free with no issues whatsoever. The girl working the counter to pay was really nice and prompt with having me pay my bill and getting my car brought around to the front for me. The reason I keep coming back is for 'The Works' oil change, less than $50 for all fluids, brakes, and tires to be checked and an oil change is really good. I tried to go to Jiffy Lube one time and for my 4 cylinder it ran me about $75+. More

2015 Lincoln MKZ Was my car fixed on Ford down Davis but one of the service guy is not really help me he’s name Jonathan Robilliard and I’m lucky I sow guy he’s rea Was my car fixed on Ford down Davis but one of the service guy is not really help me he’s name Jonathan Robilliard and I’m lucky I sow guy he’s really nice person very friendly helpful his name STEVEN LYNN this guy I’m really appreciate it for help me and the take care of my car this dealership lucky to have this person More

Happy Customer The young man was very helpful from start to finish. I was having problems with a leased Lincoln which I had for almost 3 years. (the lady in the se The young man was very helpful from start to finish. I was having problems with a leased Lincoln which I had for almost 3 years. (the lady in the service department was being unhelpful when I called regarding the problem I was having with it.). I reached out to the sales person who was trying to reach me (I forgot his name, I think Mr. Jones) and he walked me through getting my problem taken care of. In doing so everything worked out wonderfully. He showed me a few option I had (relating to an upgrade on a new lease or the purchase of one. He didn't hassle me nor did he try to over talk me; he gave me time to think about my decision and for that I was appreciative. I'm very with my purchase, drove way without a big headache and it didn't take all day. However I am still waiting for that $200.00 credit or gift card he promised. More