Clay Cooley Ford

Great Customer Service My experience with Don Davis Ford was unlike any other car purchase I've made. I felt comfortable from the very first call when I was just checking o My experience with Don Davis Ford was unlike any other car purchase I've made. I felt comfortable from the very first call when I was just checking on availability. I got to speak directly with Chad, the sales manager over the phone, we discussed pricing on the truckni had been researching, and had a fair and fast deal worked out within minutes. I arrived at the dealership within the hour and the truck was parked up front ready for a test drive. I was promptly greeted by Chad who then handed me off to a salesman, Ernest Garza, who was extremely friendly and easy to get along with. We drove the truck and returned to the dealership where paperwork was ready. Everything was exactly as Chad and I had discussed, no pointless back and forth. I was quickly in finance with Tony who exhibited no frustration or impatience as I took considerable time to consider all of the details. Service after the sale has been fantastic as well, even agreeing to wash my truck after returning from a weekend roadtrip since the car wash was closed by the time I took delivery. I couldn't be happier with my new Ford, and I feel like the deal was more than fair. Fast, friendly, and fair is what they say, and they do it. More

Tony and Bo the slam bam thank you ma’am duo The best in the business!! I won’t buy a car from anywhere else with anyone else!! Thank you guys for always giving me the best service The best in the business!! I won’t buy a car from anywhere else with anyone else!! Thank you guys for always giving me the best service More

Great Tony Pichardo and Bo were amazing!!! Thank you guys so much. We would not go anywhere else to do business ever ever ever ever ever Tony Pichardo and Bo were amazing!!! Thank you guys so much. We would not go anywhere else to do business ever ever ever ever ever More

No pressure and great price Ishmael Kigozi was very helpful and let me take all the time I needed to evaluate the car and was especially helpful after hours working out a few fin Ishmael Kigozi was very helpful and let me take all the time I needed to evaluate the car and was especially helpful after hours working out a few final details of the deal. I would not hesitate in buying from Don Davis again. More

AC Repair / I will try Don D. one more time to see I hope this review is internal to Don Davis, not just something sent to Ford because it is an opportunity for coaching and reflection on meeting custo I hope this review is internal to Don Davis, not just something sent to Ford because it is an opportunity for coaching and reflection on meeting customer expectations. At the end of the repair, it is done well. no complaints at this time with the final results. It took 6 business days to complete the repair, which is long, but I could understand back ups. what I am not very understanding on is the follow up. I called three days in a row to get an update, just to know what was going on and did not hear from anyone. I would expect to be kept informed without being asked, but certainly expect a call when I leave a VMX within 24 hours. The diagnosis was a failure in an actuator but after replacing that and putting the dash all back together, I got a call that it still didn't work and they diagnosed a failure in an AC module. That makes me suspicious that the module was damage during the repair so Im suspicious about that charge. it should have been identified up front. Feels like scope creep. Just leaves a question in my mind about the experience. managing these things closely and communicating is critical to meeting expectations and eliminating doubts about the service. you should make it important and measure response time of service dept to customers. When the questions asks if I would recommend Don Davis Service, there is only yes or no, I would like to say yes with a warning (so that means maybe). I will try the dept. one more time, if not improved attention to detail, I'll probably find alternate service. it is not intended to give Steve A bad review, he was incredibly friendly and helpful. I think management needs to emphasize what is important for service advisors critical actions. More

Great experience! We had a wonderful experience at Don Davis. Would definitely recommend them to anybody looking for a car! When we are ready for another new car, we wi We had a wonderful experience at Don Davis. Would definitely recommend them to anybody looking for a car! When we are ready for another new car, we will be returning to Don Davis! More

Very happy Great overall experience. Walked in with a vehicle in mind and walked out with an even better one. Salesman was well knowledged and very patient with Great overall experience. Walked in with a vehicle in mind and walked out with an even better one. Salesman was well knowledged and very patient with us. Nice young man. I will definitely spread the word. More

2018 Titanium Escape We had a very positive experience at Don Davis. Davis Dunn was very knowledgeable on Ford products and able to answer all of our questions. He t We had a very positive experience at Don Davis. Davis Dunn was very knowledgeable on Ford products and able to answer all of our questions. He took time to explain the features of the car and Ford's service offerings. The finance process also went smoothly and we ended up with a better rate than our own bank. We will happily return to Don Davis for our next vehicle. More

Amazing saleman Purchased my leased escape and Trey Newell my sales representative was fantastic. He was full of energy and very polite and people friendly. He also d Purchased my leased escape and Trey Newell my sales representative was fantastic. He was full of energy and very polite and people friendly. He also did the paperwork for and walked us over to the business office. At that office worked with Tony he was nice as well. Overall experience was excellent will recommend Don Davis Dealership. Definitely will recommend Trey Newell. Look forward to doing business with Trey and this dealership Love it!!! Excellent service!!! More

It was amazing! Trey Newell helped out with everything! I gave Trey Newell this rating because he was nothing but good to me and my family and helped us. We bought a leased car and even ended up buying a 20 I gave Trey Newell this rating because he was nothing but good to me and my family and helped us. We bought a leased car and even ended up buying a 2019 Lincoln in the same day! Thanks to Trey Newell for helping us out and giving us an amazing attitude and great energy. Tony was also a great help in Finance More