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Clay Cooley Ford - Service Center

Arlington, TX

4.2
2,158 Reviews

2,158 Reviews of Clay Cooley Ford - Service Center

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July 16, 2025

Great customer service and explained everything to me . I will continue to bring my vehicle im big on customer service More

by DELEON67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2025

Experience great and excellent service. Was very knowledgeable and kind with what ever I needed. Great hospitality every time More

by dreboy_2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

I arrived for my scheduled appointment and they told me to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he w More

by VSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Raetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Oscar was very helpful throughout the whole process of getting my 2021 F150 repaired Would definitely be coming back More

by caraveojavier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2025

Thank you for doing very good work. I am very appreciative of that the work was done the same day. More

by rolira99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

The GM has no regards to customers at all. Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this re More

by Mrs. Washington880820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John “Tre” is an awesome salesman!
July 04, 2025

Dawn in the service department at Clay Cooley is very patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-L More

by dan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Vannostrand
July 03, 2025

I came in for an oil change and they charge me for a 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure t More

by Tomasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Raetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony May
July 03, 2025

Fast friendly service Service rep gave me his cell phone # Vehicle clean no problems Good job More

by whitneyd80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacio "Nacho" Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Gimmicky , Shady , Do not try to finance with them. All 4 tired different, no run flat , no jack More

by mikeyjenn04
Recommend Dealer
No
Employees Worked With
Justin Villa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Raetz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacio "Nacho" Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony May
1
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