Clay Cooley Ford - Service Center

Great customer service and explained everything to me . I will continue to bring my vehicle im big on customer service I will continue to bring my vehicle im big on customer service More

Experience great and excellent service. Was very knowledgeable and kind with what ever I needed. Great hospitality every time Was very knowledgeable and kind with what ever I needed. Great hospitality every time More

I arrived for my scheduled appointment and they told me to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he w to come back the next week. I did and they took care of my recall. The service person called me and asked me to give them a start rating or else he would get in trouble and offered me a free tank of gas in exchange for this. Late I got a cash from the service manager. As an apology they came and picked up my car to do a free detailing an fill up of gas of my car and brought me a loaner. 3 days later they returned my car and it had gas, but wasn't detailed, want even vacuumed. I can't the service manager about this multiple times and he never replied. Unprofessional and inept. More

Oscar was very helpful throughout the whole process of getting my 2021 F150 repaired Would definitely be coming back getting my 2021 F150 repaired Would definitely be coming back More

Thank you for doing very good work. I am very appreciative of that the work was done the same day. I am very appreciative of that the work was done the same day. More

The GM has no regards to customers at all. Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this re Has yet to respond to any of emails or messages left! I took my car to get serviced and I was stolen from. Before taking legal actions I hope this reaches him. More

Dawn in the service department at Clay Cooley is very patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-L patient, understanding, caring, and nice to talk with. I've been in there twice in the same month with 2 unrelated issues on my 2024 Ford Escape ST-Line with under 11k miles, and although I'm not happy with the quality from Ford, Dawn has been very professional and listened to my concerns. I would recommend seeing her for your service needs. More

I came in for an oil change and they charge me for a 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure t 6cylinder oil change when my truck is a v4 and had the nerve to say why didn’t I say anything.. it’s not my job to say.. Also, I’m not even sure they even changed the oil, the oil gauge wasn’t reset. Probably the worst place I’ve ever been! More

Fast friendly service Service rep gave me his cell phone # Vehicle clean no problems Good job phone # Vehicle clean no problems Good job More

Gimmicky , Shady , Do not try to finance with them. All 4 tired different, no run flat , no jack All 4 tired different, no run flat , no jack More