Clay Cooley Ford - Service Center

From start to finish i was kept informed of the work being done. All the work was done to my satisfaction. My service advisor Nacho Ortega worked with me and the tech to fix everything in a timely mann being done. All the work was done to my satisfaction. My service advisor Nacho Ortega worked with me and the tech to fix everything in a timely manner. More

Thanks for accommodating my cars needs and making prudent recommendations for maintenance to improve vehicle performance recommendations for maintenance to improve vehicle performance More

Chris Dickerson is great to work with and goes above and beyond to service our fleet of vehicles. beyond to service our fleet of vehicles. More

Technician was prompt and courteous, I really appreciate y'all coming out to my work to perform the work. That goes a LONG way for me y'all coming out to my work to perform the work. That goes a LONG way for me More

Really good service experience. The person in the service area was really nice. We locked him and we’ll definitely come back to Clay Cooley Ford service department where they have s The person in the service area was really nice. We locked him and we’ll definitely come back to Clay Cooley Ford service department where they have service. Hope that’s enough words. More

They were able to complete my A/C repair in a timely manner. They were quick and efficient with check in and provided me a loaner vehicle to get back to my business. They communicated well and I appreci manner. They were quick and efficient with check in and provided me a loaner vehicle to get back to my business. They communicated well and I appreciated the excellence in customer service and professionalism. More

Our experience was not good. We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck so that is always ANOTHER trip to the dealership. The entertainment center, again, could not be fixed unless it was sent somewhere else (I don't remember where) for at least 3 days. We were also told we had to pay for the oil change. We said that was incorrect. After calling "someone", they found out we still have 1.5 years on our oil change agreement. John, our contact, was helpful and courteous. We are not impressed with the service for repairs. We feel there is room for improvement in the service department. More

The service was great. Friendly and the communication with the advisor was good. Left vehicle and picked up when ready. Friendly and the communication with the advisor was good. Left vehicle and picked up when ready. More

Lacking, my vehicle wasn’t washed nor was it offered and I didn’t get topped off with washer fluid I didn’t get topped off with washer fluid More

Gradius courteous and quite informative about my repair needs. I appreciate all the great efforts in keeping me satisfied. needs. I appreciate all the great efforts in keeping me satisfied. More