Clay Cooley Ford - Service Center

Great Work Took vehicle in for recall repairs. Appointment was easy to make online. Only complaint is a minor one, but I made 2 phone calls that weren't return Took vehicle in for recall repairs. Appointment was easy to make online. Only complaint is a minor one, but I made 2 phone calls that weren't returned trying to get an update on the progress of my vehicle. They had my car for 4 days total. Only got a call on day 3 to say it would be ready the following day. Since they discontinued the complimentary shuttle due to COVID, it would have helped to arrange a ride to pick up my car. Not a big deal and the work was done well and overall I am pleased. Would definitely use them again. More

Prompt and professional service - everytime Don Davis Ford Arlington team is the best. From purchase to service, everything is prompt and professional. Always predictable and dependable even dur Don Davis Ford Arlington team is the best. From purchase to service, everything is prompt and professional. Always predictable and dependable even during this weird times. Thanks DD team! More

Truck Problem Needed a truck battery and it was taken care of. The staff was very help full and got me in and out in a timley manner. Needed a truck battery and it was taken care of. The staff was very help full and got me in and out in a timley manner. More

Fast Friendly Service Bill was very accomedating and got the truck right in to take a look. Was really impressed you were able to get right on it, solve the issue and have Bill was very accomedating and got the truck right in to take a look. Was really impressed you were able to get right on it, solve the issue and have me back on the road withing a couple of hours! More

Staff was on point, helpful and friendly. Larry was great and took good care of me. The cashier was very friendly and helpful as well. and took good care of me. The cashier was very friendly and helpful as well. More

Great Customer Service The staff was very friendly and helpful. The repairs were done quickly. I would highly recommend this service department. They are very easy to deal w The staff was very friendly and helpful. The repairs were done quickly. I would highly recommend this service department. They are very easy to deal with. More

I've had 3 unacceptable services with Billy Cox and Don Davis Ford service department. I do not recommend their services. Not sure if fraudulent acts are taking place or not, with warranty company's paying Davis Ford service department. I do not recommend their services. Not sure if fraudulent acts are taking place or not, with warranty company's paying for parts that are not actually being used for vehicles being serviced or some services not even being performed. I will definitely not be purchasing any future vehicles from Don Davis Ford. More

DON DAVIS FORD- ELIZABETH CARDENAS ELIZABETH WAS GREAT. I DROPPED MY CAR OFF AT FORD AT 9:30AM. ELIZABETH WAS SO FRIENDLY AND KNOWLEDGEABLE ABOUT WHAT I NEEDED. DON DAVIS FORD DID A GRE ELIZABETH WAS GREAT. I DROPPED MY CAR OFF AT FORD AT 9:30AM. ELIZABETH WAS SO FRIENDLY AND KNOWLEDGEABLE ABOUT WHAT I NEEDED. DON DAVIS FORD DID A GREAT TUNE-UP ON MY VEHICLE. More

Very friendly. Got service done in a timely manner. Took all precautions to keep interior clean and germ free. No problems with put everything back. Took all precautions to keep interior clean and germ free. No problems with put everything back. More

I scheduled an appointment a week in advance. When I arrived for my appointment, the service advisor I scheduled with had not worked at this location for over 2 months. Instead I had a service advisor w arrived for my appointment, the service advisor I scheduled with had not worked at this location for over 2 months. Instead I had a service advisor who has horrible etiquette. I went in for an oil change and for them to check a rattling noise in my truck. Upon checking in with the advisor, he collected my info for my truck and then walked back into his office. Five minutes later, he pokes his head out and said, "Did you need sonething else?" I wasn't sure if he gathered all my info as he just walked off and didn't say anything. I waited in the lobby for the oil change which took over 4 hours for them to just complete! If an oil change is going to take that long, you tell your guest about the estimate or you check in with them if there is a delay. I had to walk into his office and ask why it's taking so long. The only response I got was, "they are working on it." No insights or nothing... I have a maintenance plan with them, but I would prefer to not use it and go elsewhere. They simply did not care about my time, so I will not give them any more of my money. This service department needs a total overhaul. More