Clay Cooley Ford - Service Center

Great service Billy Cox did an outstanding job with my oil change and the tech was very efficient as well. I always look forward to working with Service Dept. Billy Cox did an outstanding job with my oil change and the tech was very efficient as well. I always look forward to working with Service Dept. More

Great service and friendly staff!!! David Everhart was my service advisor! Vehicle was ready on time! Didn't have any problems and my vehicle was washed. service advisor! Vehicle was ready on time! Didn't have any problems and my vehicle was washed. More

Not committed to customer service with long time customer. I have been buying and servicing my Lincoln vehicles for over 20 plus years there and I am not appreciated customer. I have been buying and servicing my Lincoln vehicles for over 20 plus years there and I am not appreciated More

I dropped my car off for an oil change at 7:30 and it took almost 5 hours to complete. I had to pass on the complimentary wash because it would have taken at least another hour. took almost 5 hours to complete. I had to pass on the complimentary wash because it would have taken at least another hour. More

Bobby Jones made my experience worth while. I am a return customer, I have dealt with this dealership and Bobby since 2012. I will be back again. My family has leased 4 vehicles and bought 2. customer, I have dealt with this dealership and Bobby since 2012. I will be back again. My family has leased 4 vehicles and bought 2. More

Don Davis does a great job on service. The pick & delivery service is awesome & very convenient. Great dealership to do business with and I would recommend them. delivery service is awesome & very convenient. Great dealership to do business with and I would recommend them. More

I have been bringing my vehicle to Don Davis Ford since early 2019. My experience has always been great thanks to my Service Advisor - Billy Cox. Thanks Billy for your dedication to excellent service!! early 2019. My experience has always been great thanks to my Service Advisor - Billy Cox. Thanks Billy for your dedication to excellent service!! More

Service We have been going to Don Davis Ford for over 25 yrs. Have purchased two new Ford Explorers & new Ford Ranger. Their Service Dept last two years has b We have been going to Don Davis Ford for over 25 yrs. Have purchased two new Ford Explorers & new Ford Ranger. Their Service Dept last two years has been so disappointing & such poor Service. Year ago Steven was our Serv Rep & they had our Car for ten days & we only recd a phone from him on first day to upsell us with Brake, Transmission, Power steering, Radiator flushes. We called each day about 5 to obtain current status & never got call back. Their Manager Gregg Ford promised it would be better next time. So we took our Explorer in recently & same bad Service issues. Trim Dept two weeks behind, Transmission Dept four weeks behind. Our Service Advisor was David & same problems, we called each day around 5 to obtain current status & never got call back. Only way to talk to them is drive to Dealership if u have another car. Cashiers were good about tracking them down once or twice while u wait on hold but David just like Steven will never call back. I called the Service Manager Rowdy and left him three voice mails over five days to please call me back & its now been ten days & still no phone call. Terrible Customer Service from Manager on down. Assume they don't care about bad Reviews & running off loyal Customers to another Ford Dealership. Rowdy must assume being inconsiderate, rude, disrespectful & running off Customers will make his job easier. He does not seem to comprehend that they are not just running off my Business, he is also running off Business from my Daughters, Sons, Sisters, Brothers, Friends etc. etc. etc. How disappointing and sad such a Good Dealership has gone so far downhill. More

Battery replacement was done but parts were left undone and work was not complete. I had to attach the air cleaner back to the out port on engine and screw the clamp down and work was not complete. I had to attach the air cleaner back to the out port on engine and screw the clamp down More

I have been very very pleased with the service of my Lincoln and the courtesy of your service department. However I must complain about my visit on 2/24/2020, I arrived around 11:00am and my car was not Lincoln and the courtesy of your service department. However I must complain about my visit on 2/24/2020, I arrived around 11:00am and my car was not ready until after6:00. I find that completely unacceptable to replace a battery in warranty. Also I telephoned the service manager but never received a return call. This is not the quality of service I expect from Lincoln or as I have received in the past. Sondra Hester More