Clay Cooley Ford - Service Center

Service We have been going to Don Davis Ford for over 25 yrs. Have purchased two new Ford Explorers & new Ford Ranger. Their Service Dept last two years has b We have been going to Don Davis Ford for over 25 yrs. Have purchased two new Ford Explorers & new Ford Ranger. Their Service Dept last two years has been so disappointing & such poor Service. Year ago Steven was our Serv Rep & they had our Car for ten days & we only recd a phone from him on first day to upsell us with Brake, Transmission, Power steering, Radiator flushes. We called each day about 5 to obtain current status & never got call back. Their Manager Gregg Ford promised it would be better next time. So we took our Explorer in recently & same bad Service issues. Trim Dept two weeks behind, Transmission Dept four weeks behind. Our Service Advisor was David & same problems, we called each day around 5 to obtain current status & never got call back. Only way to talk to them is drive to Dealership if u have another car. Cashiers were good about tracking them down once or twice while u wait on hold but David just like Steven will never call back. I called the Service Manager Rowdy and left him three voice mails over five days to please call me back & its now been ten days & still no phone call. Terrible Customer Service from Manager on down. Assume they don't care about bad Reviews & running off loyal Customers to another Ford Dealership. Rowdy must assume being inconsiderate, rude, disrespectful & running off Customers will make his job easier. He does not seem to comprehend that they are not just running off my Business, he is also running off Business from my Daughters, Sons, Sisters, Brothers, Friends etc. etc. etc. How disappointing and sad such a Good Dealership has gone so far downhill. More

Battery replacement was done but parts were left undone and work was not complete. I had to attach the air cleaner back to the out port on engine and screw the clamp down and work was not complete. I had to attach the air cleaner back to the out port on engine and screw the clamp down More

I have been very very pleased with the service of my Lincoln and the courtesy of your service department. However I must complain about my visit on 2/24/2020, I arrived around 11:00am and my car was not Lincoln and the courtesy of your service department. However I must complain about my visit on 2/24/2020, I arrived around 11:00am and my car was not ready until after6:00. I find that completely unacceptable to replace a battery in warranty. Also I telephoned the service manager but never received a return call. This is not the quality of service I expect from Lincoln or as I have received in the past. Sondra Hester More

They were very professional make sure my work was done correctly took extra steps to make sure that I was completely satisfied the workmanship great correctly took extra steps to make sure that I was completely satisfied the workmanship great More

Great and fast service. I was very pleased with the service. I prefer to have my car serviced at the dealership. Larry Davis took great care of keeping me informed. I was very pleased with the service. I prefer to have my car serviced at the dealership. Larry Davis took great care of keeping me informed. More

fixed what needed to be done at a fair price and I was treated good by the service agent... thanks for the good work.. always do a good job for me. treated good by the service agent... thanks for the good work.. always do a good job for me. More

Suspension issue resolved Issue was correctly diagnosed and repaired at a fair and reasonable price. Jason kept us informed on the progress of the car performed an active deliv Issue was correctly diagnosed and repaired at a fair and reasonable price. Jason kept us informed on the progress of the car performed an active delivery. More

Worst Auto Repair Experience Ever On Monday afternoon February 17,.2020,, I brought my Ford Explorer, which I bought at this dealership, in to get an estimate for repair/replacement of On Monday afternoon February 17,.2020,, I brought my Ford Explorer, which I bought at this dealership, in to get an estimate for repair/replacement of certain minor items--rear window wiper that is not working, broken hood and rear window struts, and broken front passenger seat. After waiting for several minutes with no one coming to ask if I needed help, I went looking for someone, and a Mr. Larry Davis finally came out of his office. We went over the items, and I agreed tp leave the vehicle with him to get the estimate, and he advised he would call me with an update. No timeframe was mentioned and I had arranged for a car rental, as I assumed it would be a couple of days to get the estimate and decide if I wanted to proceed with the work. I heard nothing at all from Mr. Davis;, and so on Tuesday at 400PM, I started calling Don Davis Ford, but no one answered the phone even after 10-12 rings. So on Wednesday morning, I started calling at 800AM, and continued calling all day, but each time there was no answer. A couple of times, I let it ring up to 20-25 times, and someone would eventually answer, and then hang up!. Finally, I drove to your location, and went to Larry Davis' office. He had no explanation (or apology) for why nobody would answer the phone and went to check on my vehicle. When he returned, he said they would probably not even start looking at it until Friday of that week. At that point, I told him to get the vehicle and forget the estimate. He brought the vehicle around, handed me the key and walked away. I asked if he was even going to offer an apology, he replied that he "felt he didn't owe me one" since he claimed he had told me when I left the vehicle on Monday that it would be "at least five days before they could even look at it". When I told him he had never said that to me, he replied that he was not going to argue with me, and walked away. I was really shocked by how rude and unconcerned Mr. Davis was. What kind of "customer service" is that?? So, my conclusion after dealing with a dealership that refuses to even answer the phone during normal business hours, and a so-called "Service Advisor" as rude and incompetent as Larry Davis, I will never bring my vehicle to you for servicing again. Furthermore, after having bought two new Ford Explorers from Don Davis Ford Arlington in the past, and now being in the market to buy my next Ford Explorer, I can promise you I will NOT buy anything else from Don Davis Arlington, or any Don Davis dealership. If chasing away customers is what you pay Larry Davis, and the people who refuse to even answer the phone to do, then Don Davis Ford Arlington is succeeding! The End. More

The Service Adviser, Billy Cox, did an excellent job. He took great care of me and I couldn't have been more pleased or had a more pleasant experience. took great care of me and I couldn't have been more pleased or had a more pleasant experience. More

"The Works" oil change and tire rotation.Wait time was a little ling, about 2 hours, but it was Saturday and I did not make an appointment. Customer lounge is pleasant with TV, free coffee and doughnuts, a little ling, about 2 hours, but it was Saturday and I did not make an appointment. Customer lounge is pleasant with TV, free coffee and doughnuts, and a couple vending machines. More