Clay Cooley Ford - Service Center

My F250 Super Duty had a severe wobble in the steering when hitting bumps at highway speeds. The steering damper is the fault and it is apparently a common issue. The problem had been worked on by anoth when hitting bumps at highway speeds. The steering damper is the fault and it is apparently a common issue. The problem had been worked on by another dealer but persisted. Apparently Ford has a new fix and thanks to Larry Davis and Rowdy Hickox I am back on the road and my pickup has the steering I would expect! More

The diagnostic capabilities need improvement It is taking too many repeat visits to resolve problems with my vehicle (i.e., chirping in A/C, windshield wiper blades, dragging in rear brakes, sput It is taking too many repeat visits to resolve problems with my vehicle (i.e., chirping in A/C, windshield wiper blades, dragging in rear brakes, sputtering whenever gas is put into my 2016 MKZ). After the recommended fuel induction service and the replacement of a fuel sensor the sputtering problem still continues. As a customer I hear too much, "We weren't able to duplicate it." As I read over the service details, it appears that something in the servicing of my vehicle just wasn't done correctly the first time. Case in point the work described in the repair of the dragging in my rear brakes. I had a service advisor actually tell me that my brand new windshield wiper blades needed to "wear down" a bit to stop the terrible noise they were making. I get this and similar responses to frequently. I am waiting for a response regarding the price match I submitted to purchase tires! Finally, it is unreasonably difficult to reach the service department staff, a voice mail message seems to fall into a black hole, rarely is there a callback. More

Once again, Don-Davis Ford completed there service in a very good timely manner. Purchased the vehicle at Don-Davis in Arlington and have always had it service there. Excellent service! Thank You! very good timely manner. Purchased the vehicle at Don-Davis in Arlington and have always had it service there. Excellent service! Thank You! More

awesome visit Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was alre Took my 2014 Fiesta in for a state inspection. My advisor Jason was quick, professional, and courteous, even pointing out some damage that I was already aware of to the rear bumper. We have been doing business with Don Davis since moving to DFW 15 years ago. We love them. They are always kind and take the time to know you and your vehicle needs. Way to go guys. More

Terrible service, ignored for 10 minutes after I got there, under staffed, don’t care about customers, same thing last time I was there, you just stand there being ignored while customers wander around there, under staffed, don’t care about customers, same thing last time I was there, you just stand there being ignored while customers wander around trying to find someone who will help them More

Pickup/delivery Pickup, delivery and customer service was awesome! Very nice experience.and having your vehicle picked and delivered is an excellent service offered b Pickup, delivery and customer service was awesome! Very nice experience.and having your vehicle picked and delivered is an excellent service offered by the dealership!!!!!!!!! More

The service dept does not treat customers fairly or keep appointments. It shouldn't 2 and a half hours for oil change with appointment time appointments. It shouldn't 2 and a half hours for oil change with appointment time More

Everything went fine real smooth great customer service great timing everything went fine would recommend this service advisor to anybody thanks first time that everything was done in less than 2 hours great timing everything went fine would recommend this service advisor to anybody thanks first time that everything was done in less than 2 hours More

Oil Change and Driver Window repair Repair took longer the expected due to late arriving parts, so I was given a free car wash (the Expedition needed it) lol the delay was not an issue. Repair took longer the expected due to late arriving parts, so I was given a free car wash (the Expedition needed it) lol the delay was not an issue. More

electrical shorts hurt 4 days now and no more issues. Diagnosis of electrical issues can be costly. great job! Got it right. Larry Davis was great. He listened to me and fo 4 days now and no more issues. Diagnosis of electrical issues can be costly. great job! Got it right. Larry Davis was great. He listened to me and found the voltage drop/short that was keeping the battery from charging. Do to the nature of the repair he was also able to fix the door latch re-call while waiting to be sure the charge was holding. That's thinking. I just wanted the truck to start when I turned the key and was thinking of nothing else. Mike Cahill More