Clay Cooley Ford - Service Center

Don Davis Lincoln Service I want to thank Don Davis for hiring my service advisor Rafael Barajas. He kept informed me of the status of my vehicle in a timely manner as well a I want to thank Don Davis for hiring my service advisor Rafael Barajas. He kept informed me of the status of my vehicle in a timely manner as well as discussed identified issues that needed to be addressed. Rafael was both personable and professional. My vehicle was serviced In the timeframe that I requested for both of my appointments too. I was very satisfied. More

Great experience. Steven was the most helpful person with everything I was dealing with with my car. Between insurance and the shipping company the only good experience Steven was the most helpful person with everything I was dealing with with my car. Between insurance and the shipping company the only good experience was at the service department. More

Never coming back! 1-2 day repair turns into a week with price jumping $200 from first quote. Then when I arrived to pick up my car, they hadn't done all the work so I h 1-2 day repair turns into a week with price jumping $200 from first quote. Then when I arrived to pick up my car, they hadn't done all the work so I had to wait since I had already dropped off my rental (which I had to pay for 5 days instead of 2) I was lied to about my vehicle from the day I bought it and the service department is the slowest anywhere. You're told 45min for an oil change, and it takes over 3 hours! I had their careguard that covered service (oil changes for 2yrs) so I dealt with it. No More! My careguard has now expired and with that I'm gone! Good riddance Don Davis Ford! More

No personal contact concerning service The worst service, may want to contact by electronic services, but some customers still like the personal contact, for the service needed on their veh The worst service, may want to contact by electronic services, but some customers still like the personal contact, for the service needed on their vehicle. Never received a phone call at all. Might have had more done, if someone would have made that phone call to explain the recommendation for services. Didn't even receive a card with phone # to contact service dept! More

New battery Needed new battery. Price was good and installation was fast. Jackie was very friendly and helpful with a happy adatude and knowledge of my problem. I Needed new battery. Price was good and installation was fast. Jackie was very friendly and helpful with a happy adatude and knowledge of my problem. I will ask for her when i need more service. More

The Works oil change "Stella Service" I have always received Stella services from salesman Bobby Jones and now it is indeed a great feeling to receive that same Stella se "Stella Service" I have always received Stella services from salesman Bobby Jones and now it is indeed a great feeling to receive that same Stella service from Steven Lynn in the service department after a prior very negative experience in the services department with formal services Manger TY. I expressed my appreciation to Bobby Jones how much I enjoyed him as my salesman for the pass several years. and due to my resent experiences with TY I will no longer do business with Don Davis . Mr. Jones apologized for the way that I was treated and urged me to please speak with Clark LeDoux the general manger about my experience, which I did . When it was time to schedule my first oil change I spoke with the new services manager, she schedule my appointment with Steven Lynn who I did not pay much attention to on the first visit due to my passed experiences , and my only concern was to ensure the work on my car was completed correctly and on time. The next time I came in for the second oil change I was greeted by Steven Lynn again , who informed me that he also assist me the last time I brought my car in for service. I repeated my prior experience to Steven who also apologized to me for the way that I was treated. He assured me that he would do his best to give me the very best services possible . Steven Lynn is highly Intelligent and very knowledgeable about the Lincoln vehicles. Steven spared no time and preparing my car for the services . I also informed Steven that I had a coupon for the works and he was aware of the coupon and supported me with added it to my bill. Steve offered the pickup and delivery services,car wash, ding repair, Steven also took the time to show me some of the features on my car that I was not aware that came with the car..Steven also gave me an loaner that has some additional features that did not come with my car, and he took the time to show me how they worked. I was press for time and I decided to make time because Steven cares to take time for me to learn more about my car. Thank you very much Steven Lynn. On a second note there was a person by the name of Jon who I spoke with when I came to pick up my car, he was speaking very rudely about Steven Lynn . I told him that I was working Steven Lynn , Jon said yes Steven thinks he is better than everyone and he comes in when he wants to. I told Jon that Steven has informed me as to what time he would be in today and if I wanted to come in early he would leave my papers on top of his desk. Jon went to get the papers from Stevens desk . When Jon brought the papers to the services desk he make the statement "Steven is so unorganized I almost didn't find your papers". It was so very irritating to hear Jon speak about Steven in this matter after the Great experience I had with Steven. More

Bad customer service Service writer did not listen to me when I was explaining my issue took terrible notes and this caused issues when you come to fix in the car the serv Service writer did not listen to me when I was explaining my issue took terrible notes and this caused issues when you come to fix in the car the service writer could’ve done a better job More

I am always satisfied with the services 2 years ago Don Davis maintained my car and every time I go I am always satisfied with the services. Thank you very much Don davis 2 years ago Don Davis maintained my car and every time I go I am always satisfied with the services. Thank you very much Don davis More

Terrible and sad customer service Went in there for an oil change and patch my tired and they took 6 hours just to change simple oil 👹also they broke my sensor to my brand new Went in there for an oil change and patch my tired and they took 6 hours just to change simple oil 👹also they broke my sensor to my brand new car when trying to patch my tire and took them ten days to fix the sensor. After ten days I decided to see what is going on with my car because nobody called for an update or anything they never call you because they are unprofessional like that. Dee Philips was very rude and unprofessional and frustrated with her job that she can’t handle. Very unhappy with the service! More

This was absolutely the WORST service ever! I will NOT be taking my Lincoln MKX to Don Davis again. Nor will I ever consider purchasing from them again. I'm choosing one star, but honestly, I I will NOT be taking my Lincoln MKX to Don Davis again. Nor will I ever consider purchasing from them again. I'm choosing one star, but honestly, I would prefer to not even choose that. More