Clay Cooley Ford - Service Center

Took too long I had an appointment set five days prior to the service date and when I got there "On Time" I was the only car in the drive through...so I'm thinking I had an appointment set five days prior to the service date and when I got there "On Time" I was the only car in the drive through...so I'm thinking they really must be short on work to do and this is going to be a quick visit. I was there for an oil change and tire rotation, nothing major right? It was ten minutes short of THREE(3) hours later before I even heard from anyone again!!! By the way the only thing on that television in the waiting room is reality tv shows....which "in my opinion' are a waste of good air time. Anyway, of the "at most" six persons waiting in that room the whole time I was there the main subject of discussion was It takes WAY TOO LONG to get anything done at this service department. One lady with an agitated 2 year old had been there an hour before I got there and was still there when I left......So sad. Well, you asked for my comments, so there you go FIX IT!! More

Waste of Time, Nonexistent Communication They kept my car for 4days for an oil change, didn't call me about tire quote so the state inspection can be completed, horrible. They kept my car for 4days for an oil change, didn't call me about tire quote so the state inspection can be completed, horrible. More

Great service, friendly and professional people. Everything went very smoothly. I had to leave my car and I was given a loaner. When I got my car back everything ran very smoothly and has continued Everything went very smoothly. I had to leave my car and I was given a loaner. When I got my car back everything ran very smoothly and has continued to do so. More

Disappointing No call back even when its ready. Kept the vehicle for a week and was told “itll be a few hours” no loaners given and no customer service whatsoever. No call back even when its ready. Kept the vehicle for a week and was told “itll be a few hours” no loaners given and no customer service whatsoever. Truly ashamed to have spent 80k with these people. Service advisor was billy. Seemed cool at first but doesn’t bother to call or even text. More

stripped lug nuts and oil pan drain screw went for oil change and tire rotation got a report back saying my lug nuts were swollen and would need to be replaced and tech had written oil pan dra went for oil change and tire rotation got a report back saying my lug nuts were swollen and would need to be replaced and tech had written oil pan drain plug was needing replacement, they are the only service it has had More

Good service All services were done well and the staff were attentive. Additional information provided was helpful. I have been very happy with both the sales an All services were done well and the staff were attentive. Additional information provided was helpful. I have been very happy with both the sales and service team. More

Amazing This place is amazing. Jessica is a great service advisor. They do a great job! I drive to Don Davis when I have hooks Lincoln down the street from me This place is amazing. Jessica is a great service advisor. They do a great job! I drive to Don Davis when I have hooks Lincoln down the street from me. A long as I own my Lincoln I will go to Don Davis for my service. More

Review for Scheduled Repairs The service manager, Dee, was fantastic. Very outgoing and genuinely concerned with customer care - I always have good advisors. My truck is in nea The service manager, Dee, was fantastic. Very outgoing and genuinely concerned with customer care - I always have good advisors. My truck is in near perfect condition, a 2008 F-150 with only 72,000 miles, largely because it has been serviced exclusively by Don Davis Ford. My biggest "problem" is when not scheduling a basic oil change and tire rotation, it has most times taken 2 hours (I always arrive prior to 7:00 a.m.) I like that a comprehensive evaluation of vehicle's health is provided with future needs addressed, like a tune-up. But almost $400, really? I'm considering other certified mechanics. Thanks. Sincerely, Jim Staples More

Service Jessica is a pro when it comes to customer interaction. Call center provided information which was only partially accurate but without any significan Jessica is a pro when it comes to customer interaction. Call center provided information which was only partially accurate but without any significant consequences or delays. More

Saved by the millennial! I brought my car in for a confirmed service appointment. After waiting for 4 hours that day I went to check on the status of the car only to find th I brought my car in for a confirmed service appointment. After waiting for 4 hours that day I went to check on the status of the car only to find that the diagnostics had been completed and no one had informed the tech what to do. Had it not been for Steven who showed up on his day off and discovered that nothing was happening with fixing my car. In any event, after another 2 hours my car was ready. Another service person, not the person who originally wrote up the service order, stayed with me until the entire process was completed. Again, another person who actually seems to care about Don Davis service clients. One final note, the person who initiated the transaction on Saturday never acknowledged his responsibility for the screw-up, nor did I ever see him again. So, in future training sessions, I suggest Don Davis group reinforce the fact that everybody screws up; however, failure to accept or acknowledge such, does more harm for Don Davis' service arm of the group! In the meantime, I have not doubt that Steven will go very far in customer service industry. More