Clay Cooley Ford - Service Center

Had to wait too long for the work to begin I told the service rep that I wanted to wait at the shop for the work to be done. However the car was parked in the lot for over two hours before the I told the service rep that I wanted to wait at the shop for the work to be done. However the car was parked in the lot for over two hours before the work started. Work did not bein until I complained and asked why no work had been started. More

Recall and oil change I was greated promptly and check my car in at 8:45 am. Was told it would take half a day. I called at 5 pm to check on my car. Was told it was not I was greated promptly and check my car in at 8:45 am. Was told it would take half a day. I called at 5 pm to check on my car. Was told it was not ready and I would receive a call. I called again at 6:30 pm and was told it was ready. No phone call was received. If I had not made the effort to call the second time I would not have got my car back that day. My car has never been anywhere else for service. This did not make me happy that no one called More

Excellent service from the service department!!! All I can say is great experience and service. Job well done, enjoyed the Thursday night dinner, I just happen to be having service done to my Lincoln All I can say is great experience and service. Job well done, enjoyed the Thursday night dinner, I just happen to be having service done to my Lincoln that day and got in on the dinner, and gift 🎁 giveaways!! Great day a Don Davis!!! More

Would NOT recommend This over all was a terrible experience, took my truck in to replace parts under warranty and they refused to allow me to have a loaner car because th This over all was a terrible experience, took my truck in to replace parts under warranty and they refused to allow me to have a loaner car because they’d “have it to me by the afternoon.” Turns out that means 3 days and having to bum a ride to the service center at closing time to try and get a loaner. Once I finally got my truck back there were no less than 3 electrical issues after being given back my truck. Couldn’t use my cruise control, my front sensor was out, and I had pop ups on my middle console saying something about 911 being disabled(which still didn’t get fixed). This took over a week to get my truck back and still they jerked me around with getting a loaner car. Not only was the service terrible but the communication was abysmal, I was never updated unless I called in and had to hope and pray I could get ahold of a technician. If I could give zero stars then I would. Jonathan was the only decent part of the experience. More

SHOP TOO BUSY Service Rep did say they had a big rush that day and I would have to leave my vehicle. She would call with update. The next morning, after 9 am, I tri Service Rep did say they had a big rush that day and I would have to leave my vehicle. She would call with update. The next morning, after 9 am, I tried calling my rep for status update. Left two messages within 25 minutes of each other, still no response . Called Don Davis main number, talked with an operator explaining to her my failed attempts to get a response from my service rep. Gave her reps name and she said she would see that my rep would get my message. Forty minutes later still no call. I then drove over to Don Davis. There I found out my rep was on her day off. I think when a rep is on RDO, another rep should be a cover for that reps customers and should respond, as much as possible, to the missing reps customer base. If anything, at least the operator should know which rep is on/off duty and let the customer know. I cancelled the repair visit and took my car home. More

Dissappointed I have been waiting for so long to get my car done and the lady in customer service calling me for feedback. In stead of saying simethung to comfort o I have been waiting for so long to get my car done and the lady in customer service calling me for feedback. In stead of saying simethung to comfort or sorry customer, she was so aggressive and bad manner to talk to customer. More

Professional and done within the time stated. My car was ready and clean and waiting for me. I have purchased my last 4 vehicles from Don Davis Ford. I am leading now and have been very satisywit My car was ready and clean and waiting for me. I have purchased my last 4 vehicles from Don Davis Ford. I am leading now and have been very satisywith both sakes and service. More

Slow, poor communication. I understand they were busy being the Monday after the holiday but I was in around 7:30am. I was told it would take about 2 hours so I left the car ta I understand they were busy being the Monday after the holiday but I was in around 7:30am. I was told it would take about 2 hours so I left the car taking the shuttle service to work. I sat around well over an hour waiting on the shuttle driver. No one ever called me back to notify me the car was ready nor could I get anyone to send the shuttle to pick me up. I called and left messages a couple times. I was simply stranded. I was forced to take an Uber around 4:30 to the dealership to pickup my car. I had asked that they add Freon to the AC which they didn't but at least the oil change and inspection was done. More

Awesome service, nice and friendly greeting Speedy service I would always recommend Don Davis I was able to get some water while I was waiting on my veh service, nice and friendly greeting Speedy service I would always recommend Don Davis I was able to get some water while I was waiting on my vehicle and I received a prompt phone call when my truck was ready, I really appreciate the work and service More

Recall I made an appointment to have my F-150 recall taken care of. Scheduled for 7:30 and promised it would be ready by noon. They also did a complimentar I made an appointment to have my F-150 recall taken care of. Scheduled for 7:30 and promised it would be ready by noon. They also did a complimentary express service multi point vehicle check up report. My vehicle was ready to go at 10:15. I was happy to have my truck back almost 2 hours earlier than promised. More