Clay Cooley Ford - Service Center

Truck Repair Good experience overall. Only problem is that I am on my 3rd service rep in the past year so I'm not sure who I really need to deal with. Don't seem Good experience overall. Only problem is that I am on my 3rd service rep in the past year so I'm not sure who I really need to deal with. Don't seem to get the followups and updates as should. More

Spectacular Steven was so friendly and considerate about the car troubles I was having. I will be returning for another great service at Don Davis ford Steven was so friendly and considerate about the car troubles I was having. I will be returning for another great service at Don Davis ford More

Pleasant, professional, and (almost) timely. -- If a customer sets up an appointment for 7:30AM, then the assigned customer service rep should be there a few minutes early to facilitate servicing -- If a customer sets up an appointment for 7:30AM, then the assigned customer service rep should be there a few minutes early to facilitate servicing the customer. I DID arrive a bit early (by my design). My designated rep wasn't yet available. But another rep (male with a beard - I think - don't remember his name) 'fielded' me and got my vehicle processed in. Punctuality shows that a business cares for its customers! -- When a customer has to wait longer than an hour for their vehicle to be serviced and is waiting, the customer service rep should make an effort to insure that the customer is informed of the approximate timeframe that the vehicle should be ready. -- The indoor and outdoor waiting areas were nice and clean. I didn't use the Wi-Fi but saw that it was available. More

Routine maintenance Steven did a wonderful job. He got my info and wrote up my car in a timely manner. He let the technicians know I was waiting and didn’t have to wait l Steven did a wonderful job. He got my info and wrote up my car in a timely manner. He let the technicians know I was waiting and didn’t have to wait long for my car. Had a really good experience will be back. More

Great service Billy did a great job. He saw that everything we needed done got fixed properly. Our truck is running great and back on the road making deliveries. Billy did a great job. He saw that everything we needed done got fixed properly. Our truck is running great and back on the road making deliveries. More

Prompt and courteous valet service. The problem I identified with the inoperative horn was promptly corrected and vehicle was returned as scheduled. The vehicle was washed and vacuumed t The problem I identified with the inoperative horn was promptly corrected and vehicle was returned as scheduled. The vehicle was washed and vacuumed to my satisfaction. More

Oil change & Check up Oil changed, tires rotated and basic point check ... in and out in 60 minutes. I was there when the door rolled up (7:00am), but surprised even still Oil changed, tires rotated and basic point check ... in and out in 60 minutes. I was there when the door rolled up (7:00am), but surprised even still to get the word that I was good to go in so little time. More

The WORST service department EVER Every single visit here is horrible. I am not exaggerating. This time I was told 1.5 to 2 hours for an oil change at 25,000 miles. It’s always longer Every single visit here is horrible. I am not exaggerating. This time I was told 1.5 to 2 hours for an oil change at 25,000 miles. It’s always longer here than any other dealership I have ever dealt with. However, it was going into three hours and I was done. I opted to not take a shuttle since I had a couple of calls to conduct and figured it was easier to get things done there, than take extra drive time. Once they finished the oil changed he cane to tell me they were washing and vacuuming it out and then they would be done. That was 45 more minutes to the three hour mark when I walked out to see where my car was, only to find it parked right in front of the service door. I walked in and requested my paperwork so I could leave. She called the guy and he told her he was “working” on it. When he finally walked out he gave me a report on the condition of my car and handed me my key saying everything was fine and maybe just wiper blades. There was no other paperwork that they usually have me sign off on. Then I walked out to my car to find the mat paper and seat plastic cover STILL in there for ME to have to dispose of. I am so done with your dealership. I will never buy another vehicle here and will make sure all my friends know how horrible your service department is. I requested a loaner vehicle and was told they didn’t have any. Yet when I bought the car he said I would even be able to have a car delivered to me while they picked up mine. Nope. I can’t emphasize this enough. Your service is the slowest and worst department I have ever seen in 48 years on this planet. You were not even busy when I brought mine in. Disgusting service. More

Fantastic Service!!! Don Davis treats their customers soooo well, I drive across town to purchase from them. Sales Team is extremely profession and work hard to find the Don Davis treats their customers soooo well, I drive across town to purchase from them. Sales Team is extremely profession and work hard to find the 'right' car for me. Service is Top of the TOP = Quality work and great communication with Service Team. I highly recommend!!! More

Air bag recall It was great. Fast efficient and great work. All I did was go in on a recall but I have used your service department before and it is a very good serv It was great. Fast efficient and great work. All I did was go in on a recall but I have used your service department before and it is a very good service department More