Clay Cooley Ford - Service Center

Great Service Great trustworthy service at a reasonable price. I have bought four vehicles from Don Davis. I have always been happy with the sales and service exper Great trustworthy service at a reasonable price. I have bought four vehicles from Don Davis. I have always been happy with the sales and service experience at Don Davis ford. More

Atrocious service and communication I want to start by saying, I am not upset with Don Davis or Ford for the factory recall or how long it took to replace my fuel tank and door hatch. (a I want to start by saying, I am not upset with Don Davis or Ford for the factory recall or how long it took to replace my fuel tank and door hatch. (although I heard from an associate that a near by dealer was able to get the part in a week, not like my 6 month wait) What I am upset with is the absolutely horrible communication. Over the last 6 months Billy, Tye, and the other managers of the service center consistently failed to communicate with me. Every time my focus was in the service center I had to call to figure out what was going on with my car. I don't know if I was lied to, or that the service center was not on the same page, but I was never given correct info on how long repairs would take or what repair was taking place. This whole process with Don Davis has made me never want to buy a Ford ever again. More

Terrible. Where do I start with Don Davis? The initial buying process was similar to have a root canal with no pain killer. My wife really likes the Edge you Where do I start with Don Davis? The initial buying process was similar to have a root canal with no pain killer. My wife really likes the Edge you all had, so beyond my better judgement, we bought it. Service has been a joke. A tire was previously inappropriately sealed and now leaks requiring replacement. We made an appointment for Noon on Thursday, the kid who intakes the information(never identified himself) told me that you all were super busy, had too many appointments and had no idea when it would be done. Unacceptable, after complaining and the kid spoke to Dee the service manager, suddenly it was possible. Furthermore, upon picking up my vehicle, Arian (who was not present to take my vehicle initially for my scheduled appointment) literally gets out of car, hands me the keys and says nothing as he walks away. xxxx poor customer service from start to finish. Seems like we are lesser valued customers because we bought the CareGuard. In hindsight that now seems like a mistake. More

Terrible Communication Billy Cox was my service provider. When he was on vacation, no one called me back. I called 6 times with assurances someone would call me back. The Billy Cox was my service provider. When he was on vacation, no one called me back. I called 6 times with assurances someone would call me back. The final time I spoke with Greg Ford and finally got an answer. This should not be the case. A customer should get status updates on a regular basis. Ilene was rude the first time I spoke with her. The subsequent times she was a little nicer because she realized no one had been calling us back. Very disappointed with Don Davis. I do not believe I will be buying any additional vehicles from here just so I do not have to deal with the service department. My last experience with this service department was the same way! More

Perfect! The cashier was adorable and helpful! I am always treated with such care and kindness. The young lady even got my car for me, wow, great customer se The cashier was adorable and helpful! I am always treated with such care and kindness. The young lady even got my car for me, wow, great customer service. More

Timely Service Impression is that fewer techs are available to provide timely service. Also, would have taken tech 5 minutes to attach hood release cable to lever. Impression is that fewer techs are available to provide timely service. Also, would have taken tech 5 minutes to attach hood release cable to lever. More

Service on my Lincoln Navigator Steven Lynn was very helpful and so nice!!! I need help with my key fob and I also needed a spare fob programmed. He showed me some things I was unawa Steven Lynn was very helpful and so nice!!! I need help with my key fob and I also needed a spare fob programmed. He showed me some things I was unaware of about my Navigator and I was very grateful!!! Thanks Steven! More

Recall Took my car Friday Morning to get it fixed and asked if it would be all day so I can plan accordingly, I was told it would be done by the end of the d Took my car Friday Morning to get it fixed and asked if it would be all day so I can plan accordingly, I was told it would be done by the end of the day but when I called to check they were unable to let me know if it was finished, I had to wait until the next day to pick up my car which caused me to miss my nephews graduation and work for Friday night. The last time I came to the service center for a simple oil change It took over 2 hours. More

1st Oil Change 1st oil change/tire rotation. Appointment was at noon. I brought the car in for service personally. The service was fine, but the length of time fo 1st oil change/tire rotation. Appointment was at noon. I brought the car in for service personally. The service was fine, but the length of time for the service was a bit excessive, given I had an appointment. Never the less, it took quite a bit of time for the service to be completed. More

Oil change Johnny and Dee are easy to work with - pleasant and professional When I noted a scratch on the tail gate of the truck (post pil change) they were gen Johnny and Dee are easy to work with - pleasant and professional When I noted a scratch on the tail gate of the truck (post pil change) they were genuinely concerned and offered to remedy situation then - I could not wait however, so they promised to make good at my convenience More