Clay Cooley Ford - Service Center

Better service than last time Service provided was good. Wait time was longer than expected. Service advisor was courteous and followed up after service was complete. Shutting down Service provided was good. Wait time was longer than expected. Service advisor was courteous and followed up after service was complete. Shutting down the truck service area for drop off has made a simple process cumbersome and timely. I would recommend this service center if the truck service area was reopened to the customer. More

Excellent Service Brought my car in for service, got a rent car. Steven kept me informed on the status of my car. Had extended warranty which everything was covered. St Brought my car in for service, got a rent car. Steven kept me informed on the status of my car. Had extended warranty which everything was covered. Steven was professional and very helpful. Will definitely use Don Davis again. thank you More

Service maintenance Good work at a fair price, but 3 hours seemed a little long to wait for tire rotation and oil change. Cashier was extremely polite and patient with co Good work at a fair price, but 3 hours seemed a little long to wait for tire rotation and oil change. Cashier was extremely polite and patient with complaining customer in front of me. More

Dirty car returned A very clean MKZ was picked up, serviced, and returned not only unwashed , but filthy, it evidently was left out overnight in the rain I have never se A very clean MKZ was picked up, serviced, and returned not only unwashed , but filthy, it evidently was left out overnight in the rain I have never seen a vehicle of mine that bad. More

Recall Steven was very helpful from the beginning to end. The tasks were explained and the vehicle was returned the the quoted time. Thank you for the grea Steven was very helpful from the beginning to end. The tasks were explained and the vehicle was returned the the quoted time. Thank you for the great service. More

Service customer for 15 years Took my aging Escape in to see why it wasn’t cooling like it should have. I was told it might be 48 hours before it could be checked out, just becau Took my aging Escape in to see why it wasn’t cooling like it should have. I was told it might be 48 hours before it could be checked out, just because there were a lot of other air conditioning cases ahead of mine. That was right on the money. Steven called me on the third day with a diagnosis: A $4.00 part had cracked and had to be replaced. I needed a Freon recharge, of course, but that was it. I was very pleased that no one tried to sell me a new compressor, an air duct cleaning, or anything else that I didn’t need. That’s one of the reasons I’ve been bringing my vehicles here for service since 2004. More

Top Notch Dealership We really love this dealership. Everyone is very friendly and we are treated like family. They take extra special care of our vehicle. They always go We really love this dealership. Everyone is very friendly and we are treated like family. They take extra special care of our vehicle. They always go above and beyond what is necessary. More

Find the rumble The Service Department (without an appointment) quickly determined my Mark C's rear rumble was not wheel bearings but slightly cupped rear tires (15,0 The Service Department (without an appointment) quickly determined my Mark C's rear rumble was not wheel bearings but slightly cupped rear tires (15,000 miles without rotation, my fault). They rotated and balanced the tires (even though I forgot to put the wheel lock key where they could see it). Rumble is now fading and I am a happy customer. More

Nearly 4 hours? This was my first time ever going to a dealership for an oil change + tire rotation. I waited patiently for about 2 hours before I got a phone call ev This was my first time ever going to a dealership for an oil change + tire rotation. I waited patiently for about 2 hours before I got a phone call even though I had been waiting on location. Then my keys got misplaced/lost for another hour and a half. Shout out to Desaree though for helping find out what was going on and keeping me informed. More

It’s ok but can be improved Overall satisfied with repairs. Not satisfied with ford warranty. I personally think ford can and should be the leader in the warranty sector. I owned Overall satisfied with repairs. Not satisfied with ford warranty. I personally think ford can and should be the leader in the warranty sector. I owned a VW tdi before this so I thought it couldn’t get worse More