Clay Cooley Ford - Service Center

Oil Change My oil change was done quickly and every one was very friendly. Will definitely be returning for more service. Thank you guys for the great service! My oil change was done quickly and every one was very friendly. Will definitely be returning for more service. Thank you guys for the great service! More

Service Writer Steven Lynn is the best😀 We always have a great experience at Don Davis because of Service Writer Steven Lynn. He is extremely knowledgeable and helpful, and insures that our We always have a great experience at Don Davis because of Service Writer Steven Lynn. He is extremely knowledgeable and helpful, and insures that our maintenance needs are performed. More

Warranty Issue The entire Don Davis team that handled our warranty issue on our Lincoln MKX Black Label performed admirably! Would highly recommend this dealership f The entire Don Davis team that handled our warranty issue on our Lincoln MKX Black Label performed admirably! Would highly recommend this dealership for meeting all of your service needs! More

2 recalls repaired in only a few hours. Purchased 3 vehicles from this location so far. No serious issues from any. No charges for the recalls. Attendee checked on me 3 times while waiti Purchased 3 vehicles from this location so far. No serious issues from any. No charges for the recalls. Attendee checked on me 3 times while waiting . More

Great Customer Care My service rep Steven Lynn always checks for quality and detail. He is awesome. And so is the new service manager Dee Phillips who willingly and cheer My service rep Steven Lynn always checks for quality and detail. He is awesome. And so is the new service manager Dee Phillips who willingly and cheerfully filled in when needed. I was asked by each of the other courteous abc reps if I had been helped. Everyone. It is a pleasure to come in for service. Thank you. More

I was told the part was on backordered. Was told the part was back ordered the. Someone called and got mad at me for not picking up the part that they had it 48 days. I haven’t had the car Was told the part was back ordered the. Someone called and got mad at me for not picking up the part that they had it 48 days. I haven’t had the car that long. I personally want do service at don davis after they fix what they said they would More

All I could ask for. Quick service and loved the ride program back to my house and then pick up when vehicle is complete. Also the quick service by service Man. Quick service and loved the ride program back to my house and then pick up when vehicle is complete. Also the quick service by service Man. More

Great Service This was the best service experience I have had at Don Davis The service manager Billy Cox , listened to the issues, repeated back clearly why the tr This was the best service experience I have had at Don Davis The service manager Billy Cox , listened to the issues, repeated back clearly why the truck was there and made the service experience easy. Billy made an effort to report back findings. Thanks to the team! More

4th time to bring my 17 Escape in with Transmission issue. Before my warranty had expired, there was some sort of electrical issue that completely screwed up the transmission. When I got the car back I was to Before my warranty had expired, there was some sort of electrical issue that completely screwed up the transmission. When I got the car back I was told that it was "all fixed!". It was not, I could immediately tell that the transmission was still not right. It was slow to engage, sometimes it would lunge into gear. So, I brought the car back. This time, I don't know what they did, but they said they couldn't duplicate the problem. That was hard to believe. It didn't do it all the time, but it was regular enough. So, I took my car to City Garage and asked them to look at the issue. They came back with an error code and told me to go back to Ford. They said, it was probably under warranty and they couldn't fix it. So again, I made an appointment to bring it back in to Ford (where I bought the car brand new just 2.5 years ago - in fact, I have bought at least 5 cars from this dealership as well as my child (2 cars) and my husband (3 cars). 2 days later, nobody called me, so called..."Oh, your car is ready!". "Are you SURE??" I asked. It seemed unbelievable to me that they could of diagnosed the problem and fixed it that quickly. But, I was assured it was ready. So, On Friday, I went to pick up my car. As I was driving out of the dealership service area, I didn't get 100 yards away from the front door when the entire transmission locked up when shifting into second and screamed at me, then the car stopped dead in the middle of the street (blocking traffic) as it dumped it's transmission fluid on the ground. I had to put my flashers on, leave the car in the road, and run back to Don Davis to get someone to help. I was, at the very least hysterical. What if that had happened just 2 minutes later when I was pulling onto HWY 360 perhaps in front of a semi?? Nobody would have ever known it was because my dealership service department sent me out the door with a car they had NEVER TEST DRIVEN! Yes, I am very upset. I am still without a car. And now, because this transmission is shot, and this service department has not fixed the problem, NOBODY in their right mind will ever buy this car from me. There went $24,000 cash I spent at this dealership on a brand new car down the drain. The service manager Dee was extremely nice to me, that's the only good thing about this. More

Very disappointed I scheduled an appointment for an oil change was working with a different advisor because my previous advisor was off. The advisor left for the day wi I scheduled an appointment for an oil change was working with a different advisor because my previous advisor was off. The advisor left for the day without contacting me. I had to call the office prior to closing time to inquire about my car. I’m afraid if I didn’t call my vehicle would have remained for the next morning. Furthermore, I can’t tell you the last time I received a maintenance plan report. The appt before this one my tire pressure wasn’t checked and I had to inflate my tires on my own. Very disappointed in the service. Lincoln should separate their service from Ford. I felt like I got the “Ford” treatment. More