Clay Cooley Ford - Service Center

Amazing Service Once again Don Davis knocks it out of the Park. Great service and delivered on time definitely a 5 star company. What more can I say Thanks. Once again Don Davis knocks it out of the Park. Great service and delivered on time definitely a 5 star company. What more can I say Thanks. More

Warranty work Brought my 2018 F-350 diesel platinum in for scheduled service. Had 2:30 appointment was told would be 2 1/2 hour wait. Got back 4 hours later and che Brought my 2018 F-350 diesel platinum in for scheduled service. Had 2:30 appointment was told would be 2 1/2 hour wait. Got back 4 hours later and checked invoice. Was charged for oil charged for oil change and no record of if DEF was added or even checked. I’ve been having service there for many years. Seems service has gone to pot recently. I’m sorry to see Joe is no longer service writerI I’m going to check out other Ford dealerships in the area in the future. More

Oil Change & New Truck Brought my truck in for a routine oil change, looked around and decided to buy a new truck. As always, everyone was great! Eddie, Emily, Quincey and Brought my truck in for a routine oil change, looked around and decided to buy a new truck. As always, everyone was great! Eddie, Emily, Quincey and Tony all worked together to create a really seamless purchase. Actually a fun and stress free buying experience. My second new vehicle purchase at Don Davis Ford, and for the second time an excellent experience. (Oil change on old truck was fine, too...) More

Fast service It was a recall service that was performed on my 2013 ford f 150,by that same day it was done with the truck.i went to pick it up and was fast It was a recall service that was performed on my 2013 ford f 150,by that same day it was done with the truck.i went to pick it up and was fast More

Car not properly checked I originally had my car towed in on 2/22. The car was not thoroughly checked because the time was not taken to find a loaner car for me to drive. As I originally had my car towed in on 2/22. The car was not thoroughly checked because the time was not taken to find a loaner car for me to drive. As a result I had to have my car towed in again 2 weeks later. The problem was with the keypad. That could have been detected the first time. That did not occur all of a sudden. I really dislike coming to the service center because this is the third negative experience I have had. More

Great service from great people. Service was great, everyone friendly and professional. I always have a great experience at Don Davis Ford and Jason Kubica is always great and on top Service was great, everyone friendly and professional. I always have a great experience at Don Davis Ford and Jason Kubica is always great and on top of his game. More

lazy, inconsiderate, unprofessional I had an appt, at 12 noon, for a stereo issue. I was told the stereo guy would be there between 12-1230. I arrive at 1145. The tech I had the appt wit I had an appt, at 12 noon, for a stereo issue. I was told the stereo guy would be there between 12-1230. I arrive at 1145. The tech I had the appt with want there. I was checked in by another tech. I was sent to the waiting area. I sat there until 150 pm, before I decided to go ask questions on where I was in the process. I ask the question and wait at least another 20 mins before anyone can be found with an answer. Finally, someone walks over to me and tells me the stereo guy isnt even there. He called and said he wouldn't be there until around 4-430. I said, why is it that you couldn't come tell me this when you found out about it? I sat up there for 2 hours and accomplished nothing. I asked for my vehicle to be brought to me because I wasn't waiting any longer. The service guy I was scheduled with, did not even know I was his customer. More

LINCOLNESQUE SERVICE It was easy to give a FIVE STAR rating. I came in without an appointment needing a quick oil change turnaround. Jason Kubica, my service advisor sin It was easy to give a FIVE STAR rating. I came in without an appointment needing a quick oil change turnaround. Jason Kubica, my service advisor since I purchased my Lincoln, was quick to get my service done. I didn't time it but I believe I was there less than an hour. It was service that a Lincoln owner expects to receive. More

long wait time Nice people but long wait time with no communication. I don't mind waiting but I arrived at 4pm and didn't leave till almost 7pm. oil change, air filt Nice people but long wait time with no communication. I don't mind waiting but I arrived at 4pm and didn't leave till almost 7pm. oil change, air filter, and wash. But nice clean environment. More

Service & vehicle inspection Always greeted quickly by a pleasant associate. Work done quickly. All staff I have come in contact with has been helpful. Really appreciate the AAA d Always greeted quickly by a pleasant associate. Work done quickly. All staff I have come in contact with has been helpful. Really appreciate the AAA discount since I’m a senior on a fixed budget. More