Clay Cooley Ford - Service Center

Professional and proficient technician I have all my service needs taken care of my Colton Taylor he addresses all my needs in a timely manner and a professional fashion. I have all my service needs taken care of my Colton Taylor he addresses all my needs in a timely manner and a professional fashion. More

Everything was good Don davis Lincoln is the best dealership i can say so far i know..whereby workers work with customers and fullfill customers wants in good time...they Don davis Lincoln is the best dealership i can say so far i know..whereby workers work with customers and fullfill customers wants in good time...they doing a great job More

Long 3 month just for a recalled Never called me when truck ready and never order the parts for a recall even with apoinment left the truck there for over a week the first time and st Never called me when truck ready and never order the parts for a recall even with apoinment left the truck there for over a week the first time and still didn’t finished drop it off again two month later and still left for a week More

Good service lil long wait time Great service but wait time was lil longer. I was given estimated time of an hour but it took double the time. Overall I am satisfied. Great service but wait time was lil longer. I was given estimated time of an hour but it took double the time. Overall I am satisfied. More

buying here the worst. Certifeid pre-owned means zero Bought a certified pre-owned Lincoln MKX 25,000 miles. Brought it home, the rear hub needed replacing, found AC coil leaking into the passenger cab. F Bought a certified pre-owned Lincoln MKX 25,000 miles. Brought it home, the rear hub needed replacing, found AC coil leaking into the passenger cab. Fixed the leak, They say, but will not fix the molded carpet or get the stench out of the car. Did not put the seats back in correectly, leather hanging out of the seat This car is a lemon and the Service Manager told us they refuse to work on this vehicle any longer, we could take it to another dealer as it has a warranty. That is not the definition of great customer service as this dealership claims. Sales staff basically lies and says all the issues will be resolved before the purchase is completed and that is clearly not the case. More

Service not performed as promised Kept my car for two days to put in a new battery. Said they would clean up the engine since they spilled oil all over it, after checking it. After g Kept my car for two days to put in a new battery. Said they would clean up the engine since they spilled oil all over it, after checking it. After getting my car back, nothing under the hood had been touched. Dust, oil everywhere. More

Very Good and Timely thanks to Larry Hinton and Johnny Esquivel. Work was done in a timely manner and was ready when they said it would be done. and Timely thanks to Larry Hinton and Johnny Esquivel. Work was done in a timely manner and was ready when they said it would be done. More

Not too Happy Customer As a customer I should not have to call my service adviser twice in an attempt to get a status on my vehicle after 7 plus hrs of my vehicle being drop As a customer I should not have to call my service adviser twice in an attempt to get a status on my vehicle after 7 plus hrs of my vehicle being dropped off. The service department I'm not really happy with at the moment. Love my sales person Xavier Echendu! More

You Need to hire more mechanics When I brought my car in a couple of months for a tire rotation and oil change, I was there for 3 hours. I thought maybe mechanics were on vacation. L When I brought my car in a couple of months for a tire rotation and oil change, I was there for 3 hours. I thought maybe mechanics were on vacation. Last week I went in for a battery for the key fob and replacement of a headlamp. My appt was at 10:00 and I was there unto 2:00. This is totally unacceptable. Please hire more mechanics because many people who were waiting indicated that they would not be bringing their cars back to this service department. More

Awesome Ford takes care of me. Iwas given a loaner while my car was being serviced. It rides so much smoother. I was updated on future service that my car nee Ford takes care of me. Iwas given a loaner while my car was being serviced. It rides so much smoother. I was updated on future service that my car needs which was really helpful. Arian was very nice. Desiree was so very helpful when providing me with the loaner. Steven was awesome in delegating the whole process. Thanks so much More