Clay Cooley Ford - Service Center

Very good experience. I had my car serviced here and they were very accommodating. I was given a loan car that they dropped off and picked up at my home which was very he I had my car serviced here and they were very accommodating. I was given a loan car that they dropped off and picked up at my home which was very helpful. Steven was my advisor and he was very knowledgeable and very easy to work with. I would recommend this dealership. More

Misleading and time consuming Misleading paper ad, then i take time to make an appointment and it takea 2.5 hours to do an oil change. The service advisor was friendly but ge lost Misleading paper ad, then i take time to make an appointment and it takea 2.5 hours to do an oil change. The service advisor was friendly but ge lost my car and didnt do anything to satisfy my loss of time which is the most valuable thing in this world to me as a parent. I wont be recommending this location anymore. More

Far Too Long I arrived 15 minutes prior to my appointment and had to wait for the service manager, two other team members from Ford checked with me before the serv I arrived 15 minutes prior to my appointment and had to wait for the service manager, two other team members from Ford checked with me before the service manager made an appearance. Both other team members tried to find the service manager and could not. I was then presented with services that I assumed were in my service plan and only when I noticed a cost on the iPad and questioned this was I told they would be an up charge of over $600. After 2.5 hours I was told my truck had the oil change completed and I had to wait an additional 10-15 minutes before I received my truck. More

Very professional from the beginning to the end. The rep was very helpful and present himself very professionally. I was truly satisfied with the services. The customer services was made perfect for The rep was very helpful and present himself very professionally. I was truly satisfied with the services. The customer services was made perfect for my needs. More

Great experience Outstanding service and great professionalism. Steven Lynn is a complete professional in matter. Highly recommend. Also the other personnel including Outstanding service and great professionalism. Steven Lynn is a complete professional in matter. Highly recommend. Also the other personnel including cashier was also great. Thanks More

great service There was an issue that occurred during the brake repair and Jason took care of it for me and everything turn out great and I didn't have to worry. There was an issue that occurred during the brake repair and Jason took care of it for me and everything turn out great and I didn't have to worry. More

Nice people and good overall experiance Very friendly people and they took very good care of my vehicle inside and out. They treated my car as if it belonged to them. Very friendly people and they took very good care of my vehicle inside and out. They treated my car as if it belonged to them. More

Check engine light repair Had a check engine light issue that was repaired. While car was in shop, the airbag recall was also resolved. Was pleased that I did not have to come Had a check engine light issue that was repaired. While car was in shop, the airbag recall was also resolved. Was pleased that I did not have to come back again for airbag replacement. More

Service was fine, wait was awful I tried to make an appointment online and couldn’t, so I had to call the service drive to make an appointment. My appointment was for 11:00 and I pull I tried to make an appointment online and couldn’t, so I had to call the service drive to make an appointment. My appointment was for 11:00 and I pulled in on time. Turns out the Service Advisor I had an appointment with wasn’t even there. Another Service Advisor helped me instead. He said it would be 1 1/2 hours to perform maintenance. I wait in the customer lounge, talk to the giant water bug waltzing across the floor, grab a snack from the vending machine and wait 2 1/2 hours. I then walk to to the cashier and ask where the heck my truck is at in the service bays. Turns out, my advisor went to lunch and I’m just rotting away because he’s not there - but my truck is done. So, there’s not someone else who can get me out the door? This scenario has actually happened to me more than once where I’m stranded at the dealership because someone went to lunch. Not cool Don Davis Ford. Come up with a plan to keep the drive moving during people’s lunch hours. I shouldn’t have to hunt down my vehicle every time I need an oil change. More

Entertaining considering I’m 9 months pregnant I always go here for my services on my 2018 Ford Fusion. And my absolute favorite service advisor is Steven LYNN ! He is beyond funny and helps me pas I always go here for my services on my 2018 Ford Fusion. And my absolute favorite service advisor is Steven LYNN ! He is beyond funny and helps me pass time quickly. Which is not easy now a days considering I’m 9 months pregnant. The wait was actually much shorter than usually too! When you go ask for Steven More