Clay Cooley Ford - Service Center

Could not get anyone to return my calls for 3 days Took my car in for my scheduled appointment. My car on/off function was not working properally. I was told I would be called that same day to let me k Took my car in for my scheduled appointment. My car on/off function was not working properally. I was told I would be called that same day to let me know if my car needed to stay over night. I received no call day one so I called day two during the day and no one ever called my back. I called again on day three and was told again someone would call be back and no one did. We had to physically go to the dealership to find out in person what was going on. Once arriving and talking with multiple people for 30-45 minutes I was told what was wrong with my car and that it would only take 10 minutes to fix. I know this because James (the mechanic) came out and personally told us this and apologized that none of the service reps returned my phone calls. James was the only positive outcome of the situation. I would not be this upset if this was the first time, but sadly I have been shown the same lack of customer service here two times before. More

oil change quick and painless - my rep Jason Kubica is professional and highly knowledgeable - the coffee was hot and I was back at work before my critical meeti quick and painless - my rep Jason Kubica is professional and highly knowledgeable - the coffee was hot and I was back at work before my critical meetings More

Recall there is a recall on my car and it was checked out and parts is on order to replace the defected one in about a month. there is a recall on my car and it was checked out and parts is on order to replace the defected one in about a month. More

Oil Change Had to wait four plus hours for an oil change and a tire rotation. I was told it would be at least one and a half hours. Had to wait four plus hours for an oil change and a tire rotation. I was told it would be at least one and a half hours. More

Quick turnaround, and great service Compared to my last visit, the service dept really stepped up it's game and delivered great customer service, quick turnaround, and was greated prompt Compared to my last visit, the service dept really stepped up it's game and delivered great customer service, quick turnaround, and was greated promptly upon arrival. More

Bad Communication My car(2018) was in the service center for three weeks. Only communication I received was when I called them and they still did not have any answers. My car(2018) was in the service center for three weeks. Only communication I received was when I called them and they still did not have any answers. They ended up having to drive it to the body shop, to add insult to injury they returned my car to me on an empty tank of gas. More

Doesn’t understand time management! I went to Don Davis one day and they kept it for two. I called them to see if my car was ready. They told me that the car hadn’t even been looked at a I went to Don Davis one day and they kept it for two. I called them to see if my car was ready. They told me that the car hadn’t even been looked at and that it wouldn’t even been looked at until after I told them I needed it back! Needless to say I would not spend your time or money at this place! More

Excellent service Service Center is well run. Appointments are made and kept in a timely manner. Customer is kept informed and everyone is friendly and helpful in th Service Center is well run. Appointments are made and kept in a timely manner. Customer is kept informed and everyone is friendly and helpful in the Service Dept., More

Need to work on customer service Front two doors rattling, they tightened them so tight it’s hard to shut. Called back numerous times for Mr Ford with no call back. Front two doors rattling, they tightened them so tight it’s hard to shut. Called back numerous times for Mr Ford with no call back. More

Great service experience Don David Dord has an awesome service department, work is outstanding. Repair times are pretty quick compared to other dealers. Service writer Jason K Don David Dord has an awesome service department, work is outstanding. Repair times are pretty quick compared to other dealers. Service writer Jason Kubica goes above and beyond providing exceptional service, very informative, and explains services in detail. I have two ford vehicles, Fusion purchased from here F150 another dealer but get them both serviced at this location. More