Clay Cooley Ford - Service Center

Something has changed at Don Davis and not in a good way! Nearly 5 hours for an oil change!! I called on Dec. 12th and was told if I showed up right at 7:00 AM on the 13th I could get in. I showed up at 7:04 Nearly 5 hours for an oil change!! I called on Dec. 12th and was told if I showed up right at 7:00 AM on the 13th I could get in. I showed up at 7:04 (second in line) and was asked by the Service Advisor if I had an appt. I said no but relayed my conversation from the day before. The Service Advisor was very friendly and said it would not be a problem. At that point I said I could certainly come back if they were overly busy. He said "no, we'll get you taken care of". I told him I sure appreciated it as I going out of town the next day but if it was a problem I'd come back. They pulled the vehicle forward and turned on the flashers. About an hour an a half later one of the Service Advisors stuck his head in the waiting room and said they were just about done (there was another guy there having his oil changed as well). We both said, "great". About 30-45 minutes later we wondered why neither of our vehicles had been finished. We walked to the garage area and both vehicles were still in same exact place with the flashers on! When we asked what the delay was they said they only had one guy working -- one guy! About 35 minutes later the other customers truck rolls up and there were issues and he was not happy. He was finally on his way about 15 minutes later. Meanwhile my vehicle was still sitting in the same exact spot! About that time someone, I believe he was a Mgr, walked by and asked how I was doing (it's now 11:00) and I told him I was not happy. He was very friendly and proceeded to tell me the problem was with the airbag recall. They, as a dealership, had to assign personnel to that issue and other service areas were being affected and suffering and it was a mess! He offered to top off my tank, a nice gesture that I appreciated, as we both looked at my vehicle in the same exact spot 4 hours after I had arrived! Finally at 11:49 they finished the oil change. I am a reasonable person and realize things happen but the entire area seemed out of sorts -- confusion, frustrated customers -- even frustrated Service Advisors (not to the customers but to each other) When you're there for nearly 5 hours and have nothing else to do I tend to hang out by the garage and watch the Advisors work and watch customers come and go. This is not the first time, in the recent past, that I've had or witnessed others having issues or concerns during their visit to the Service Dept. Unfortunately, something has changed at Don Davis........and not in a good way! More

Oil Change & Sirius connection My car was long over due for an oil change however, when I stopped in the service center 11/28, I was told there was a 4 hour wait and Friday's were u My car was long over due for an oil change however, when I stopped in the service center 11/28, I was told there was a 4 hour wait and Friday's were usually a good day as far as wait time. Friday 11/30 I was told it was a two hour wait. I also wanted them to check my Sirius connection. Unfortunately, the radio guy had already left for the day and could I come back Monday. Rather than make two trips (on top of the two I already made) I went back on 12/3. Even with an appointment, it was still a 4 hour wait AND they had to order another antenna for the radio. I was told it would take 3-4 days for one to arrive. Today is the 17th. I haven't heard a word and now the holidays are here and I don't have another 4 hours to spend at the dealership. Other people in the waiting area had also been there for 3+ hours. That is unacceptable. Hire more technicians!!! You're going to lose customers to Jiffy Lube if you don't fix the wait time. . More

Something has changed at Don Davis Could be a one off, since I have bought cars there since 1988, and for the last decade or more, service has been good to great. This last visit, we w Could be a one off, since I have bought cars there since 1988, and for the last decade or more, service has been good to great. This last visit, we waited two weeks for an appointment (supposedly to guarantee timely service) but then it too a week to finish, with poor communication as to why. What has me worried even more is they told my wife she needed a new tire due to a nail. Since she bought it at Discount Tire, we took it there and they said there was no nail, making us wonder if they were trying to fabricate more business for Ford. Having seen these types of issues at Don Davis Nissan when I had an Altima, I wonder if a new regime has taken over at Don Davis Ford, replacing what had been a very reliable, friendly and cost competitive service experience before. This experience was truly terrible in nearly every aspect. More

Pretty good this time Our service experiences have always been top notch until this visit. The repairs took longer than promised and then was also delayed again because the Our service experiences have always been top notch until this visit. The repairs took longer than promised and then was also delayed again because they didn’t have anyone to wash the vehicle. Didn’t matter much as we had a loaner. When we finally did get the car back, not only was it not washed as promised, but it had been driven quite a bit. No repairs were made that necessitated driving it. Just poor overall communications on this visit. More

Recall of airbags replaced Parts for replacement of air bags on recall were available and needed oil changed so had both done while car was there. Car was available by end of da Parts for replacement of air bags on recall were available and needed oil changed so had both done while car was there. Car was available by end of day as promised. More

Dissatisfied I asked if my repairs to transmission were covered by my warranty. I was told warranty had expired. Found my warranty after they gave me a quote of 3 I asked if my repairs to transmission were covered by my warranty. I was told warranty had expired. Found my warranty after they gave me a quote of 3K for repairs. I was told by customer rep that he would check on this and call me back. got a call an hour later saying I got lucky and repairs covered by warranty. Same person that had told me my warranty was expired. If I had not found my warranty Don Davis was going to charge me the full amount for repairs. Shame on you. I will never come back to this place for any service much less when I decide to buy my next truck. More

Was not pleased with my wait time! Spoke with Shelley in the call center on 12-5-18 to express my concerns. You can speak with her if you really want to know why I am not happy Spoke with Shelley in the call center on 12-5-18 to express my concerns. You can speak with her if you really want to know why I am not happy More

4WD issues Josh was great! He walked me through the issue and kept me up to date on the status on my vehicle during the whole process. Josh was great! He walked me through the issue and kept me up to date on the status on my vehicle during the whole process. More

Josh Peters and Johnny Everyone let me know what the status was without being asked and I was able to get everything done in one day. Thanks Don Davis, Josh and Johnny. Everyone let me know what the status was without being asked and I was able to get everything done in one day. Thanks Don Davis, Josh and Johnny. More

Great Service Overall My service advisor, Steven, was very knowledgeable and explained all of the services. He even did a preliminary assessment to take some items off of m My service advisor, Steven, was very knowledgeable and explained all of the services. He even did a preliminary assessment to take some items off of my service list that I did not need to have done. My only complaint is the complimentary shuttle service. Though it is a nice amenity, it is incredibly slow. I waited 2-1/2 hours to get picked up More