Clay Cooley Ford - Service Center

Not what I expected As a First time Lincoln owner both of my service appt were not good at all. 1st one never offered loner or service pick up, then had to leave it for 3 As a First time Lincoln owner both of my service appt were not good at all. 1st one never offered loner or service pick up, then had to leave it for 3 hours then return and pick up, no shuttle offered. 2 Nd time was worse, I requested Lincoln service, car not available and service date of 3 weeks was given then changed to a 10:00 appt and was told to ask for Stephen Lynch, I did and he never came out so another woman took info on car and told me where to wait.. I sat there and waited til 4 when car was done for just an oil change. And no one came out til last 30 minutes to say it’s almost done. Very disappointed. Still waiting on those Lincoln perks promised. More

Great service! I was very satisfied with the service department's courtesy towards me. They were friendly and cordial. I look forward to getting my vehicle serviced I was very satisfied with the service department's courtesy towards me. They were friendly and cordial. I look forward to getting my vehicle serviced by Don Davis's staff in the near future. More

One Word. LOUSY! I went there because a transmission problem was indicated on the dash on Monday afternoon and was told that it was too late to check it and I would ha I went there because a transmission problem was indicated on the dash on Monday afternoon and was told that it was too late to check it and I would have to leave my car, and if it was necessary to keep it more than 3 days, a loaner would be provided. Lie #1. Tuesday afternoon I called, had to leave a message, called Wednesday, had to leave a message.Wed. afternoon called main number,got a person. They didn't know anything...somebody will call back. Lie #2 Wed, leave a message twice, talk to a person, call back Lie #3, Thursday, same thing. Lie #4. Thursday night messaged back and forth with a new car salesman on Facebook, who promised to get me help. Someone did call...promised to send E-mails to all service people. Friday morning my son took me out there, talked to the new manager, who had to go find the car and came back to tell me I had a bad battery. More

Poor customer service My vehicle was in the service department for over 10 days. Called several times to service advisor for an update and never received a return call or My vehicle was in the service department for over 10 days. Called several times to service advisor for an update and never received a return call or message. Very nice people, but poor customer service and unacceptable amount of time for routine service. Would not rcommend this dealership. More

Greg Ford did his usual outstanding job. I highly recommend this dealership for not only purchasing vehicles but also service after the sale. I have been a customer since the mid 80's & have I highly recommend this dealership for not only purchasing vehicles but also service after the sale. I have been a customer since the mid 80's & have owned nearly every brand of American made car & truck. I continue to return to Don Davis after straying to other brands. Their customer service is a cut above. More

no Rental car. I was disappointed that you didn’t have a rental car for me to use while my truck was worked on.i got there on time but since I didn’t have a car I co I was disappointed that you didn’t have a rental car for me to use while my truck was worked on.i got there on time but since I didn’t have a car I couldn’t take care of business and had to stay at home all day. I hope the next time I need to bring my truck back for Sevice you will have a car or truck for me to use so I won’t waste all day at home .if I had known that I had to wait so long for my truck I could have someone to pick me up. More

It took 5.1/2 hours for an oil change and tire rotation. I I don't think I have to say much more than 5.1/2 hours for an oil change, check up and tire rotation. I had a 10;00 appointment and left at 2:45. At 1 I don't think I have to say much more than 5.1/2 hours for an oil change, check up and tire rotation. I had a 10;00 appointment and left at 2:45. At 12;00 I had to ask for an update on my service. Was told my car was next in line and would take about 40 mins. I have been doing business with Don Davis for a long time and have never had this happen before. I should have been told when I checked my car in that the service center was running behind.So I could have rescheduled a time to bring it in. The reason for making an appointment is so you don't have to wait 5.1/2 hours. Again this is the first time this has happen and I hope the last time. More

times have changed 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't see 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't seem to know what i was talking about. i didn't want to get it fixed buy inquiry about it and maybe get it scheduled. i went on tuesday to get the change but mr personality at the end office said it would be a 3 hour wait. part of the reason why i waited for the next morning. i wasn't the only unhappy customer in the lobby. 2 other lady customers were madder than me. something has to change to keep my business. i use to brag about the dealership. my friend went to Mitsubishi and got his oil change in 30 minutes. he laughed at me..the rep was in daniel reyes old office...peters was not my rep fred More

Great service! Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my time limitations to Ty and he had both items completed in the normal time it takes for an oil change and tire rotation. Thank you again Ty More

could have been a little more timely Although I did not have an appointment I was advised my oil change (The Works) would take 2 hours. It was more like 3 q/2 hours. Other than that, al Although I did not have an appointment I was advised my oil change (The Works) would take 2 hours. It was more like 3 q/2 hours. Other than that, all ok. More