Clay Cooley Ford - Service Center

One Word. LOUSY! I went there because a transmission problem was indicated on the dash on Monday afternoon and was told that it was too late to check it and I would ha I went there because a transmission problem was indicated on the dash on Monday afternoon and was told that it was too late to check it and I would have to leave my car, and if it was necessary to keep it more than 3 days, a loaner would be provided. Lie #1. Tuesday afternoon I called, had to leave a message, called Wednesday, had to leave a message.Wed. afternoon called main number,got a person. They didn't know anything...somebody will call back. Lie #2 Wed, leave a message twice, talk to a person, call back Lie #3, Thursday, same thing. Lie #4. Thursday night messaged back and forth with a new car salesman on Facebook, who promised to get me help. Someone did call...promised to send E-mails to all service people. Friday morning my son took me out there, talked to the new manager, who had to go find the car and came back to tell me I had a bad battery. More

Great service! I was very satisfied with the service department's courtesy towards me. They were friendly and cordial. I look forward to getting my vehicle serviced I was very satisfied with the service department's courtesy towards me. They were friendly and cordial. I look forward to getting my vehicle serviced by Don Davis's staff in the near future. More

Poor customer service My vehicle was in the service department for over 10 days. Called several times to service advisor for an update and never received a return call or My vehicle was in the service department for over 10 days. Called several times to service advisor for an update and never received a return call or message. Very nice people, but poor customer service and unacceptable amount of time for routine service. Would not rcommend this dealership. More

no Rental car. I was disappointed that you didn’t have a rental car for me to use while my truck was worked on.i got there on time but since I didn’t have a car I co I was disappointed that you didn’t have a rental car for me to use while my truck was worked on.i got there on time but since I didn’t have a car I couldn’t take care of business and had to stay at home all day. I hope the next time I need to bring my truck back for Sevice you will have a car or truck for me to use so I won’t waste all day at home .if I had known that I had to wait so long for my truck I could have someone to pick me up. More

Greg Ford did his usual outstanding job. I highly recommend this dealership for not only purchasing vehicles but also service after the sale. I have been a customer since the mid 80's & have I highly recommend this dealership for not only purchasing vehicles but also service after the sale. I have been a customer since the mid 80's & have owned nearly every brand of American made car & truck. I continue to return to Don Davis after straying to other brands. Their customer service is a cut above. More

It took 5.1/2 hours for an oil change and tire rotation. I I don't think I have to say much more than 5.1/2 hours for an oil change, check up and tire rotation. I had a 10;00 appointment and left at 2:45. At 1 I don't think I have to say much more than 5.1/2 hours for an oil change, check up and tire rotation. I had a 10;00 appointment and left at 2:45. At 12;00 I had to ask for an update on my service. Was told my car was next in line and would take about 40 mins. I have been doing business with Don Davis for a long time and have never had this happen before. I should have been told when I checked my car in that the service center was running behind.So I could have rescheduled a time to bring it in. The reason for making an appointment is so you don't have to wait 5.1/2 hours. Again this is the first time this has happen and I hope the last time. More

times have changed 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't see 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't seem to know what i was talking about. i didn't want to get it fixed buy inquiry about it and maybe get it scheduled. i went on tuesday to get the change but mr personality at the end office said it would be a 3 hour wait. part of the reason why i waited for the next morning. i wasn't the only unhappy customer in the lobby. 2 other lady customers were madder than me. something has to change to keep my business. i use to brag about the dealership. my friend went to Mitsubishi and got his oil change in 30 minutes. he laughed at me..the rep was in daniel reyes old office...peters was not my rep fred More

Great service! Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my time limitations to Ty and he had both items completed in the normal time it takes for an oil change and tire rotation. Thank you again Ty More

TIRE SENSOR They were good for the initial visit but they failed to completely fix my tire sensor and this has given me a lot of problems as the sensor keeps on s They were good for the initial visit but they failed to completely fix my tire sensor and this has given me a lot of problems as the sensor keeps on showing even after several attempts for them to fix it. Their mechanics are not that good More

Horrible - 5 years of using them, and they have lost it. I bought my truck here ($60k truck), they are the only ones who service it, they don't vacuum or wash it or offer loaners - they will if you buy a Lin I bought my truck here ($60k truck), they are the only ones who service it, they don't vacuum or wash it or offer loaners - they will if you buy a Lincoln, even though my truck cost as much or more than many of the lincolns...I got over that because there big truck service manage -Joe- was so good. They sent Joe to the dodge shop and ever since, the level of service is near zero. 2 visits back, my service writer forgot to send the courtesy car and suggested I get an uber since it was so late in the day. The recent visit was HORRIBLE - they service writer had to be corrected twice on the details of my issues, then it took 6 hours and multiple people to get me an update...I repeatedly asked for the service manager...I never found out who my actual writer was. Finally a day and a half into this fiasco, the svc mgr calls me likes hes on a white horse to save the day. My oil was changed, u-joints replaced and brakes done. Unfortunately, brakes still squeal, but am leaving for Thanksgiving and cant drop truck off till I get back. They say service sells.....believe me, when I replace this truck in the next 12-15 months (now this same truck is $70k+)....it will be with a dealer that understands that a $70k vehicle is a $70k vehicle and should get the same consideration that my neighbors $40k Toyota gets ...wash/vaccuum/loaner AND a timely update without the 25 minute wait times to talk to a human because of some sorry central phone service/bank not at the dealer. So sad to see what a fine truck shop go to h*ll in a hand basket. More