Clay Cooley Ford - Service Center

Great. Best people in the service department I have dealt with. Should have been going there all the other times. I think they truly cared about my problems Best people in the service department I have dealt with. Should have been going there all the other times. I think they truly cared about my problems with other dealerships. More

Excellent Service Team The overal care and communciation received from the the entire service team from the advisor through the cashier was excellent. This is in compariso The overal care and communciation received from the the entire service team from the advisor through the cashier was excellent. This is in comparison to 3 other Ford/Lincoln dealerships I have dealt with in the past. More

Dealer Rater Knowing purchased used vehicle is under full warranty, offer to pick up and reimburse me for key issue should have been madeleines. Lack of customer s Knowing purchased used vehicle is under full warranty, offer to pick up and reimburse me for key issue should have been madeleines. Lack of customer service was not a good way to get me to purchase again. More

Poor communication Took the car in for routine maintenance plus a problem with the radio electronics. I wasn’t updated appropriately, nor did they want to give me a ren Took the car in for routine maintenance plus a problem with the radio electronics. I wasn’t updated appropriately, nor did they want to give me a rental car for over a week. They finally did begrudgingly. It’s not somewhere I wish to do business with again. I can always go to Grand Prairie Ford even though it’s a longer distance to drive I’ve always been treated well by them and their staff keeps me up to date on a daily basis as to what is happening to my vehicle. It’s sad because I’ve purchased 4 cars/trucks from Don Davis, but they blew it. And then the cashier wanted to charge me for the covered visit More

Oil Change with appointment. I had an appointment to change my oil at 9:30. Oil change should be rather easy and fairly quick especially with an app. My change took over 1 1/2 hrs I had an appointment to change my oil at 9:30. Oil change should be rather easy and fairly quick especially with an app. My change took over 1 1/2 hrs. This is un acceptable. I can go to a quick change lube place and be out in 15to 20 minutes. People with an appt should go in front of walk ins. Service writer was unacceptable. More

Oil change and tire rotation. Jason is great! But when you have an appointment set ahead of time, arrive 10 minutes early, and it takes 3.5 hours for your car to be done (with Jason is great! But when you have an appointment set ahead of time, arrive 10 minutes early, and it takes 3.5 hours for your car to be done (without a car wash), there are no excuses. I was told no more that 1.5 hours when I set the appointment and Jason said it might take 2 hr, but 3.5 hours is rediculous and unprofessional. More

Jason Kubica Jason makes us know that our problems, whatever they may be will be taken care of. He never fails us. We drive almost 100 miles one way to have this Jason makes us know that our problems, whatever they may be will be taken care of. He never fails us. We drive almost 100 miles one way to have this service. That in itself should tell you the story. We are treated as if we were family. Thank you for having such a wonderful person as Jason on your staff. Sincerely, Joanna McKinnerney More

Fast and Friendly Don Davis Service was closing in 25 minutes. I needed and oil change my oil life was 18%. They changed my oil at 4:35 pm and I was back on the road a Don Davis Service was closing in 25 minutes. I needed and oil change my oil life was 18%. They changed my oil at 4:35 pm and I was back on the road at 5pm. Thank you More

3 1/2 hour oil change I've had my oil changed at Don Davis for 2 years and never had to wait for more than an hour and a half. This time it was suppose to take two hours or I've had my oil changed at Don Davis for 2 years and never had to wait for more than an hour and a half. This time it was suppose to take two hours or so. I called after an hour and a half and was told 45 minutes more. Came back in after 45 minutes and waited another hour and fifteen minutes. They need to change the sign outside from Quick Lube to Slow Lube. More

Long wait I went in to get my brakes done and he said it will take 2 hrs. It took 5 hours to fix. I had my 10 yr old with me and she was tired and hungry. The I went in to get my brakes done and he said it will take 2 hrs. It took 5 hours to fix. I had my 10 yr old with me and she was tired and hungry. The staff was very nice but I didn't get any compensation for the lengthy time. Overall the guy that helped me was the only reason I kept a smile on my face. He was nice and very funny. More