Clay Cooley Ford - Service Center

Service was Awesome! Taking a vehicle in for service is an interruption in a day’s routine. But because I go to Don Davis Ford Lincoln, it is like visiting family. I am al Taking a vehicle in for service is an interruption in a day’s routine. But because I go to Don Davis Ford Lincoln, it is like visiting family. I am always treated well and kept informed about what needs to be done to my 2009 Ford F-150. More

This review is for Service Center ONLY Based on my personal experiences I would definitely NOT recommend the service center at Don Davis Ford. In fact I have asked them if I can take my ser Based on my personal experiences I would definitely NOT recommend the service center at Don Davis Ford. In fact I have asked them if I can take my service to another Ford dealership, however since I have a service contract at this location I am not able to do so until my service contract is over. Every time I've taken my vehicles they never call to follow up on the status. I am the one that has to call check on status and find out that the vehicle has been ready within the following day and it's been a week and I haven't heard form them. Or they tell me the vehicle is ready, I go to pick it up and it's not true. I know they have a new manager who is working to improve customer service. Not sure how long that will take. I am so disappointed on the Service Center aside from the long wait the staff does not follow up. I think they should have a person just for that, a customer service rep. More

Thanks Don Davis The staff at Don Davis was friendly and professionalas always. They provided me with the information I needed to determine what course of action I sho The staff at Don Davis was friendly and professionalas always. They provided me with the information I needed to determine what course of action I should follow in the repair of my ne Vehicle. More

Not for routine service I wanted to get my car serviced at the dealership but this service department is just never an easy stop. Over 3 hours just for an oil change/tire ro I wanted to get my car serviced at the dealership but this service department is just never an easy stop. Over 3 hours just for an oil change/tire rotation isn't worth the time it takes me to drive there so I'll be limiting my visits here to warranty service only when there's no other choice. Plus, the "free" wash promised to me as a Lincoln owner hasn't happened in the last two visits (first, the machine was down waiting on a part and this time, there was no washer (?) there) so that promise is a bust. Monique was nice, but a service advisor can't make up for slowwww service and that non-existent promised extra wash. Sorry, Don Davis, but your service department is not my first choice any more. More

Thank you Don Davis Ford! The staff at Don Davis Ford were very friendly and professional. They provided us with detailed information on the problem with our Lincoln MKZ and op The staff at Don Davis Ford were very friendly and professional. They provided us with detailed information on the problem with our Lincoln MKZ and options for the repair. Thank you all so much. More

Disappointment My car had a recall and they scheduled me for an appointment. When I drove up there and dropped off my car , they called me after six hours just to te My car had a recall and they scheduled me for an appointment. When I drove up there and dropped off my car , they called me after six hours just to tell me that they didn’t have the part and they had to order it. Luckily Ford of Grand Prairie was very close and they were more than welcome to solve my issue. After 2 hours They fixed my car and I m more than happy. Don Davis just lost a loyal customer .... More

Stole my parts and tell me it will take four days to change I can’t go without a vehicle for four days.. I still want my parts you promised me when I allowed you to put on the lift. They are mine when I bought I can’t go without a vehicle for four days.. I still want my parts you promised me when I allowed you to put on the lift. They are mine when I bought the truck and you assured me I would get credit or the items. You have removed the people responsible. I will never forget what you all have done to me. More

Brake issues When I got their the service writer was. Very nice asked me a few question about my issue and once he found me in the system he told me what. Was goin When I got their the service writer was. Very nice asked me a few question about my issue and once he found me in the system he told me what. Was going to happen and told me he would let me know what the problem is and how much it would cost The next day he go he said he couldn’t find a problem but tell me what hey more problems please bring back More

No call back Vehicle was sold without a wiper arm assembly. Service dept would pay for labor but not the arm assembly and wiper. Drove there from Rockwall twice an Vehicle was sold without a wiper arm assembly. Service dept would pay for labor but not the arm assembly and wiper. Drove there from Rockwall twice and they didn't have the part even after I had to keep calling to find out of it was there. They said it was and then find out a motor was the real problem. They never called back to let me know motor was in. Left message for manager still no calls. Went to rockwall ford..they fixed me up in one visit. More

BAD SERVICE I HAVE USED THE SERVICE DEPARTMENT FOR THE LAST TIME. TIMES NOT MET, PROMISES ARE CHEAP. THREE DAYS FOR A FLAT TIRE AND OIL CHANGE IS NOT ACCEPTABLE. I HAVE USED THE SERVICE DEPARTMENT FOR THE LAST TIME. TIMES NOT MET, PROMISES ARE CHEAP. THREE DAYS FOR A FLAT TIRE AND OIL CHANGE IS NOT ACCEPTABLE. I HAVE PURCHASED MY LAST SEVEN CARS HERE, BUT MY NEXT WILL BE SOMEWHERE ELSE. More