Clay Cooley Ford - Service Center

Repair not tested thoroughly Brought my truck in to deal with an unresponsive touchscreen/Nav system/bluetooth issue. Was told by the technician that this is a known issue, all b Brought my truck in to deal with an unresponsive touchscreen/Nav system/bluetooth issue. Was told by the technician that this is a known issue, all being effected by one faulty part. Truck brought in to investigate, and we were told that this is something that is outsourced, and only serviced on certain days, and also that a part needed to be ordered. I would have thought this information could have been shared ahead of time, since it was a know issue, but alas. Repairs were completed in a reasonable amount of time and we were told the truck was ready to be picked up. Went in and picked it up with no issues. Was surprised that the truck did not get a courtesy wash, as I thought that was standard at all dealerships, but I guess it is not. Got in and started driving home, and immediately noticed that my truck still showed no GPS, and the NAV screen didn't know where my truck was (icon was moving erratically). Pulled over to try to connect my bluetooth, which did not work. Called the dealership back and was told our service tech had already left for the day, so I had to leave a message. When he called back the following morning, he spoke to my wife and was able to walk her through doing a master re-set to the NAV system to make it function. As of right now, it seems to be functioning properly, just amazed that we would have to do that ourselves and that the technician who worked on it did not actually test it to see if it worked. More

Superior customer service In my opinion this service center is the gold standard and it may be because of one advisor because from day 1 he has not only been reliable on what I In my opinion this service center is the gold standard and it may be because of one advisor because from day 1 he has not only been reliable on what I've reported he also anticipates my concerns and reassures me that he will make sure it's right before he returns my car. More

Service I took my Lincoln MKX for service and had an oil change done and they provided good service with a car wash. Service job well done. I took my Lincoln MKX for service and had an oil change done and they provided good service with a car wash. Service job well done. More

Oil change and fix tire pressure sensor I'm having to get used to going to the diesel truck service area and Joe has been very helpful. i'm a first time owner of a diesel so he have me point I'm having to get used to going to the diesel truck service area and Joe has been very helpful. i'm a first time owner of a diesel so he have me pointers and expectations on what to expect. More

Excellent Service The dealership exceeded my expectations, everybody was professional and customer oriented. This was my first time at this dealership. They did any ins The dealership exceeded my expectations, everybody was professional and customer oriented. This was my first time at this dealership. They did any inspection and washed my vehicle. More

First oil change The gentleman that helped was very knowledgeable and veryhelpful. He made experience very easy. I will definitely return for my next oil change and re The gentleman that helped was very knowledgeable and veryhelpful. He made experience very easy. I will definitely return for my next oil change and recommend. More

Always friendly I have never received bad service from don davis. Jason kubica is always helpful and a delight to work with. I will always recommend don davis I have never received bad service from don davis. Jason kubica is always helpful and a delight to work with. I will always recommend don davis More

Way too much time to have battery replaced My battery failed and I was able to get a jump start from a friend and made it to the dealership. While I was surprised that my battery I purchased in My battery failed and I was able to get a jump start from a friend and made it to the dealership. While I was surprised that my battery I purchased in Sept 2012 still had warranty I waited way way too long and then was disappointed by the service guys explanation as to why the new battery will be warranty for the remainder of the old batteries life. More

positive experience I appreciate the positive environment and help I received. thank you for your patience and communication. Steven was very helpful, and worked aroun I appreciate the positive environment and help I received. thank you for your patience and communication. Steven was very helpful, and worked around my work schedule. More

Oil change Hassle fee. My Service Agent offered pickup/drop off at work and made the whole experience extremely pleasant Quality of work very high. Steven Ly Hassle fee. My Service Agent offered pickup/drop off at work and made the whole experience extremely pleasant Quality of work very high. Steven Lynn was extremely helpful and forthcoming on the work done. More