Clay Cooley Ford - Service Center

times have changed 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't see 2 hours and 15 min for a oil change and i was 2nd in line. service advisor looked like he was lost. i told him that i had a recall and he didn't seem to know what i was talking about. i didn't want to get it fixed buy inquiry about it and maybe get it scheduled. i went on tuesday to get the change but mr personality at the end office said it would be a 3 hour wait. part of the reason why i waited for the next morning. i wasn't the only unhappy customer in the lobby. 2 other lady customers were madder than me. something has to change to keep my business. i use to brag about the dealership. my friend went to Mitsubishi and got his oil change in 30 minutes. he laughed at me..the rep was in daniel reyes old office...peters was not my rep fred More

Great service! Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my Ty Rivers exemplified great customer service. I was weary of getting everything thing that I needed done in the little time that I had. I expressed my time limitations to Ty and he had both items completed in the normal time it takes for an oil change and tire rotation. Thank you again Ty More

TIRE SENSOR They were good for the initial visit but they failed to completely fix my tire sensor and this has given me a lot of problems as the sensor keeps on s They were good for the initial visit but they failed to completely fix my tire sensor and this has given me a lot of problems as the sensor keeps on showing even after several attempts for them to fix it. Their mechanics are not that good More

Horrible - 5 years of using them, and they have lost it. I bought my truck here ($60k truck), they are the only ones who service it, they don't vacuum or wash it or offer loaners - they will if you buy a Lin I bought my truck here ($60k truck), they are the only ones who service it, they don't vacuum or wash it or offer loaners - they will if you buy a Lincoln, even though my truck cost as much or more than many of the lincolns...I got over that because there big truck service manage -Joe- was so good. They sent Joe to the dodge shop and ever since, the level of service is near zero. 2 visits back, my service writer forgot to send the courtesy car and suggested I get an uber since it was so late in the day. The recent visit was HORRIBLE - they service writer had to be corrected twice on the details of my issues, then it took 6 hours and multiple people to get me an update...I repeatedly asked for the service manager...I never found out who my actual writer was. Finally a day and a half into this fiasco, the svc mgr calls me likes hes on a white horse to save the day. My oil was changed, u-joints replaced and brakes done. Unfortunately, brakes still squeal, but am leaving for Thanksgiving and cant drop truck off till I get back. They say service sells.....believe me, when I replace this truck in the next 12-15 months (now this same truck is $70k+)....it will be with a dealer that understands that a $70k vehicle is a $70k vehicle and should get the same consideration that my neighbors $40k Toyota gets ...wash/vaccuum/loaner AND a timely update without the 25 minute wait times to talk to a human because of some sorry central phone service/bank not at the dealer. So sad to see what a fine truck shop go to h*ll in a hand basket. More

Great knowledagble service Great please to get good service done on your vehicles. I only go here for my service needs. Always friendly, courteous and very very knowledgeable. Great please to get good service done on your vehicles. I only go here for my service needs. Always friendly, courteous and very very knowledgeable. More

could have been a little more timely Although I did not have an appointment I was advised my oil change (The Works) would take 2 hours. It was more like 3 q/2 hours. Other than that, al Although I did not have an appointment I was advised my oil change (The Works) would take 2 hours. It was more like 3 q/2 hours. Other than that, all ok. More

My Experience with Don Davis Ford's Service Center Although I appreciate the work that was done on my vehicle, I was not happy with the customer service. I learned, after picking up my vehicle (4) day Although I appreciate the work that was done on my vehicle, I was not happy with the customer service. I learned, after picking up my vehicle (4) days after I dropped it off, that the service dept was short-staffed. If I'd known this before I dropped off my vehicle I would've taken it to a different dealership. In addition to paying the deductible for my extended warranty, I wound up having to pay for using the rental car because the warranty only covered $30/day- $60 max and I had the rental car for (3) days. The service attendant was hard to reach and I had to make multiple calls to find out the status of my vehicle being repaired. Should I need service in the future, I'll definitely do my homework and read the reviews on the dealership, before I take it in. More

Timely I dropped my car off they brought me back to work so I would not have to wait I install my new plates that have been stolen off my car and they pick m I dropped my car off they brought me back to work so I would not have to wait I install my new plates that have been stolen off my car and they pick me up from work on my car was ready was greeted with a smile everyone was very helpful More

Highly recommend Great service from scheduling to delivery. We received text messages updating on the status of the valet service. Valet service drivers were profe Great service from scheduling to delivery. We received text messages updating on the status of the valet service. Valet service drivers were professional and polite. Jason was accommodating and understanding, even to a last minute add. More

Great service! Jason Kubica, Bobby Campbell and Greg Ford were awesome! Any questions I had they answered, like always great communication! Dropped my vehicle in th Jason Kubica, Bobby Campbell and Greg Ford were awesome! Any questions I had they answered, like always great communication! Dropped my vehicle in the morning and was ready around noon. Excellent service and will definitely be coming back! More